CreateMyTee: most-reported complaints
Automated analysis of 233 public Trustpilot reviews published 2018-09-01 to 2026-09-01. TrustScore 4.9 from 1,844 total reviews — see the Trustpilot page. Quick answer: is CreateMyTee legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, accounting for 46% of the 24 complaints identified across 233 reviews. Delivery failures and faulty products each represent 17% of these complaints, with issues including incorrect shipping methods and late arrivals. The remaining 12% of complaints fall under other categories, such as generally negative experiences. No clear trend can be established for these issues due to insufficient review volume.
How to reach CreateMyTee
These are the contact details CreateMyTee publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (888) 392-9631, email [email protected], address 2918 Northridge Drive NW, Grand Rapids, 49544, US.
The company claimed its Trustpilot profile on 2018-04-30, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-19. Trustpilot ranks it 4 of 36 in Custom T-Shirt Store. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.5d) · 2026-08-24 (100%, 0.5d) · 2026-08-27 (100%, 0.5d) · 2026-08-30 (100%, 0.5d) · 2026-09-02 (100%, 0.5d) · 2026-09-08 (100%, 0.5d) · 2026-09-12 (100%, 0.5d) · 2026-09-18 (100%, 0.5d).
Severity: 0% of this company’s 24 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
support availability: always
“We're always happy to help!”
refund window: 3 days
“return your custom goods (at our expense, not including shipping and handling charges) for a complete exchange free of charge within 3 days of receiving your merchandise.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 25 negative reviews that received a public reply, the median wait was 0.5 days — the company profile reports an average of under a day.
Reply quality: of 25 company replies to negative reviews analysed, 60% engaged with the specific problem and 20% were generic templates.
53% of its 212 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 46% of this company’s complaints vs a 21% median across 140 ranked companies in its sector.
Review velocity: 180 of this company’s 1,844 Trustpilot reviews (10%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about CreateMyTee?
Not as described
11 reports · 46% of complaints“quite a few of the T-shirts screen print was faded”
The company replied on 2022-07-05: “Hi LaMarr, We're so sorry to hear about the print issues on your shirts! I've shared your message with your CreateMyTee Project Manager to review and take next steps. We'll always do whatever it…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“The tag shows 2X!!”
The company replied on 2021-07-29: “We're sorry to hear you're disappointed, Kelli! Customer satisfaction is always a top priority for our team. We took a quick look at your order and see that you were a participant in a CreateMyTee…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“the shirts all ran a bit tight and are extra long”
The company replied on 2026-07-09: “Hi Annlyn, We're so sorry to hear that the sizing didn't come out as expected! We see that your order contained both adult and youth sizes. The Gildan 5000 (adult) and Gildan 5000B (youth) style…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Delivery failed
4 reports · 17% of complaints“The orders were supposed to be sent individually to each person not a bulk order to one.”
The company replied on 2026-06-19: “Hi George, We're sorry to hear you didn't have a good experience with CreateMyTee. On every CreateMyTee order, there is a professional artist and expert project manager available to answer any…”
Our classifier read this reply as a deflection.
“We received 15 extra adult mediums and were short 15 youth mediums”
The company replied on 2025-05-05: “Hi Sophia, We're so sorry to hear that the 15 adult mediums were sent instead of youth medium! I've shared your feedback with your project manager and she'll be in touch shortly. We're happy to ship…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“Boxes were only taped with a single line of tape and so boxes were falling apart upon receipt.”
The company replied on 2024-05-08: “Hi Elizabeth, We're so sorry about the condition of the boxes upon arrival! Unless the box is on the heavier side, we generally use a single line of tape on the top in order to reduce waste and be…”
Our classifier read this reply as a substantive response.
Faulty product
4 reports · 17% of complaints“the t-shirts shipped a day later than estimated”
“The quality of the t-shirt was inferior and although the design well rendered, they look cheap and don't fit well.”
The company replied on 2021-06-03: “We're so sorry to hear your CreateMyTee experience didn't meet your expectations. We offer a wide range of garments and know it can be difficult to identify which one is the best combination for your…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“Many (about half) of our shirt logos were applied crooked.”
The company replied on 2021-04-19: “Hi Laura, We're sorry to hear about the print issue! I've shared your feedback with your CreateMyTee Project Manager. She will be in touch to get additional info from you. As always, we'll do…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
3 reports · 12% of complaints“This was horrible, there are no words to describe this horrible experience.”
The company replied on 2024-09-13: “Hi CoCo, Can you provide any more info about your experience? We always welcome feedback to help us improve. We don't have any record of your name or info in our system and we see that your review is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I think it’s poor service to not be able to replace an item on a decent sized order for a returning customer.”
The company replied on 2021-12-03: “Hi there, We do understand your frustration. Unfortunately, due to the nature of screen-printing, especially the amount of manual work and cost that goes into setting up a job for print, it's not…”
Our classifier read this reply as a deflection.
“I felt that the ordering process could have been more clear with regards to the “coach” shirts.”
The company replied on 2023-10-21: “Thanks for your feedback, Kelly! For Girls on the Run, there are a number of councils that don't print the word "COACH" (or any other art such as sponsor logos) on the back of the shirt. Given this,…”
Our classifier read this reply as a substantive response.
Support unhelpful
3 reports · 12% of complaints“I was not happy with the shirts I received, but mostly I was disappointed in the response I got from them.”
The company replied on 2024-04-15: “Hi Robert, We're so sorry to hear that the shirts and our response didn't meet your expectation. We always strive to give our customers the best experience possible, but we do sometimes miss the…”
Our classifier read this reply as a template response.
“Sent all wrong sizes for 20 tee shirts ordered youth sent all adults.”
The company replied on 2024-03-04: “We're so sorry to hear about your experience! We do see there were quite a few iterations of your design and garment selections and we apologize that when we narrowed down to the final selections the…”
Our classifier read this reply as a template response.
“After being charged $360 for 30 youth sized shirts, all I needed was ONE Xl youth shirt”
The company replied on 2018-12-20: “Hi Setonio, We're very sorry to hear that CreateMyTee did not live up to your expectations! Providing first class service is incredibly important to us and our Project Managers each have a direct…”
Our classifier read this reply as a deflection.
Misleading pricing
2 reports · 8% of complaints“The shirts ended up costing more than was quoted”
The company replied on 2020-10-27: “Hi Alli, Thanks for your review! We're glad to hear you found the process easy! We did a quick investigation to see where we went astray on your quote as we always want to provide accurate estimates…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I found the cost much higher than other companies.”
The company replied on 2024-05-16: “Hi Holly, Thanks for your review. We're sorry you found the cost to be much higher. There are an incredible amount of screen-printing companies out there and a lot of variables involved in the cost…”
Our classifier read this reply as a substantive response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.