Inspire Clean Energy: most-reported complaints
Automated analysis of 401 public Trustpilot reviews published 2020-07-29 to 2026-09-15. TrustScore 4.5 from 1,407 total reviews — see the Trustpilot page. Quick answer: is Inspire Clean Energy legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 30% of the 167 complaints identified across 401 reviews. Overcharging is the second most common issue, cited in 18% of complaints, while unhelpful support and other concerns make up 13% and 15% respectively. The number of reports regarding misleading pricing and overcharging is falling, whereas complaints about other issues and support quality are rising.
The company claimed its Trustpilot profile on 2020-08-20, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-23. Trustpilot ranks it 4 of 9 in Energy Supplier. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.1★ on Google (2,155 reviews)
TrustScore over time
4.5 → 4.5 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (58%, 19.1d) · 2026-08-20 (58%, 19.1d) · 2026-08-31 (55%, 19.1d) · 2026-09-08 (50%, 20.5d) · 2026-09-12 (50%, 20.5d) · 2026-09-15 (48%, 20.5d) · 2026-09-21 (48%, 20.5d) · 2026-09-24 (62%, 20.0d).
Severity: 29% of this company’s 167 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 2.7 days between the experience and publishing their negative review (175 reviews record both dates).
What their policy promises
refund window: 100% renewable
“Select your next 100% renewable energy plan today”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 118 negative reviews that received a public reply, the median wait was 14.8 days — the company profile reports an average of 20 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 118 company replies to negative reviews analysed, 25% engaged with the specific problem and 74% were generic templates.
55% of its 165 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 30% of this company’s complaints vs a 20% median across 40 ranked companies in its sector.
Review velocity: 308 of this company’s 1,407 Trustpilot reviews (22%) were written in the last 12 months.
What are the most common complaints about Inspire Clean Energy?
Misleading pricing
51 reports · 30% of complaintsfalling“my last bill is outrageous. PECO $65.00 INSPIRE $234.”
The company replied on 2022-12-14: “Inspire is a licensed third party supplier and a B Corp Certified company. We are on a mission to transform the way consumers access renewable energy options and accelerate a net-zero carbon future.…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“My bill went from being $33 to $93 this month.”
3 readers marked this review helpful on Trustpilot.
“Offered me a "flat rate" of $69.99/mo. for electric. That was just a one-month teaser rate!”
3 readers marked this review helpful on Trustpilot.
Overcharging
30 reports · 18% of complaintsfalling“my last bill is outrageous. PECO $65.00 INSPIRE $234.”
The company replied on 2022-12-14: “Inspire is a licensed third party supplier and a B Corp Certified company. We are on a mission to transform the way consumers access renewable energy options and accelerate a net-zero carbon future.…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“Some months they were overcharging me by as much as $75.00 a month. Over 3 and a half years they overcharged me over $2,000.”
The company replied on 2021-02-19: “Hi Lenny - We'd be happy to address any concerns. Please reach out to our Member Experience Team at 866-403-2620 or email [email protected]”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“My bill went from being $33 to $93 this month.”
3 readers marked this review helpful on Trustpilot.
Other
25 reports · 15% of complaintsrising since 2025-02“Horrible rates and door to door knocks on entire neighborhood doors at 7pm”
3 readers marked this review helpful on Trustpilot.
“STOP SENDING EMAILS WHEN I HAVE ALREADY OPTED OUT”
2 readers marked this review helpful on Trustpilot.
“I was expecting a package to be delivered...but only rercieved notice you were supplying power beginng 8/12/2026.”
Support unhelpful
21 reports · 13% of complaintsrising since 2025-02“I have been charged for 6 months, double the amount I would have been paying.”
The company replied on 2023-09-19: “Hi there, we're so sorry to hear about this interaction as this feedback is very concerning. We appreciate you letting us know — Inspire representatives are there to make choosing 100% clean energy…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I was told that someone, from the sales team, would call me. No one has, yet.”
2 readers marked this review helpful on Trustpilot.
“Someone from this company just came to my door and lied about why they were there, claiming they were a rep for Duquesne Light”
The company replied on 2022-12-13: “We're so sorry to hear about this interaction as this feedback is very concerning. All of our sales representatives are tracked and monitored by GPS and we would like to gather some additional…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Contract term changes
19 reports · 11% of complaintsfalling“Suddenly without any notice our bill more than doubled to $219.99.”
3 readers marked this review helpful on Trustpilot.
“they were already charging me the higher rate”
The company replied on 2022-12-14: “We're sorry to hear that your experience with Inspire has been less than stellar. We take feedback seriously and our Member Experience team is here to help. I was unable to locate your account based…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“My rate went up multiple times within a few months.”
The company replied on 2022-12-13: “Thank you for taking the time to leave this review. Inspire is a licensed third party supplier and a B Corp Certified company. We are on a mission to transform the way consumers access renewable…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Support unreachable
18 reports · 11% of complaintssteady“Signed me up despite refusal”
2 readers marked this review helpful on Trustpilot.
“Started with a low rate for year 1 and then a steed increase with no notice”
The company replied on 2022-11-10: “Thank you for reaching out, Marc. We're sorry to hear this and would be happy to look into your concerns further. Please reach out to our Member Experience team at 866-403-2620 Monday-Friday between…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I signed up for 49.99 plan but it never went through nd my eletric bill is doubled this month”
The company replied on 2021-03-24: “Hi Angela - We'd be happy to address any concerns regarding your start date with Inspire. Please reach out to our Member Experience Team at 866-403-2620 or email [email protected]”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Compare Inspire Clean Energy with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-15.