Interbridge Mortgages: most-reported complaints
Automated analysis of 266 public Trustpilot reviews published 2024-08-01 to 2026-09-11. TrustScore 4.9 from 1,190 total reviews — see the Trustpilot page. Quick answer: is Interbridge Mortgages legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 60% of the 10 complaints identified in the 266 reviews analyzed. The remaining 30% of complaints fall under other categories, such as over-zealous processes causing delays. A specific trend for these issues cannot be established due to the low volume of reviews.
How to reach Interbridge Mortgages
These are the contact details Interbridge Mortgages publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 029 2254 0482, email [email protected], address CoalHouse, Dumfries Place, Cardiff, CF10 3RJ, GB.
The company claimed its Trustpilot profile on 2024-01-25, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-14. Trustpilot ranks it 2 of 23 in Mortgage Lender. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 2.5d) · 2026-08-18 (100%, 2.5d) · 2026-08-21 (100%, 2.5d) · 2026-08-24 (100%, 2.5d) · 2026-08-27 (100%, 2.5d) · 2026-08-31 (100%, 2.5d) · 2026-09-03 (100%, 2.5d) · 2026-09-08 (100%, 2.5d) · 2026-09-12 (67%, 2.5d) · 2026-09-15 (100%, 2.3d) · 2026-09-18 (100%, 2.3d) · 2026-09-21 (100%, 2.3d) · 2026-09-24 (100%, 2.3d).
What their policy promises
support availability: when necessary
“We will review and update this information when necessary to reflect any changes to the cookies used in our mobile app.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
14% of its 260 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 60% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 622 of this company’s 1,190 Trustpilot reviews (52%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Interbridge Mortgages?
Support unhelpful
6 reports · 60% of complaints“could be better at customer service requiring me to do all checks of payments to creditors”
The company replied on 2025-07-01: “Sorry we didn’t quite hit the mark for you. We’re keen to investigate to see how we can take any learnings from your experience. Thank you for the feedback Martyn.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“did everything required then refused”
The company replied on 2026-09-14: “We're sorry to hear you were disappointed with your experience. Lending decisions are based on a range of factors, and we appreciate that this outcome will have been frustrating. We hope your broker…”
Our classifier read this reply as a template response.
“refused to accept the evidence when sent to them. This led to a very long delay in the process”
The company replied on 2026-01-02: “We're sorry to hear our service didn't hit the mark for you. We'll look into it to see what we can learn from your experience. Thank you for your feedback David.”
Our classifier read this reply as a template response.
Other
3 reports · 30% of complaints“Over-zealous processes resulting in delays”
The company replied on 2025-03-06: “Thank you for the feedback. Sorry we didn’t quite hit the mark. We’ll reach out separately to understand how we can improve our service.”
Our classifier read this reply as a template response.
“Communications should have been better”
The company replied on 2025-01-27: “Thank you for the feedback Emma. Sorry we didn’t quite hit the mark. We’ll reach out separately to understand how we can improve our service.”
Our classifier read this reply as a template response.
“took a bit longer than expected”
The company replied on 2024-08-05: “Thank you for the feedback. Sorry we didn’t quite hit the mark. We’ll reach out separately to understand how we can improve our service.”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.