ISS: most-reported complaints
Automated analysis of 86 public Trustpilot reviews published 2019-07-04 to 2026-09-14. TrustScore 1.3 from 190 total reviews — see the Trustpilot page. Quick answer: is ISS legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' which accounted for 59% of the 66 complaints identified across 86 reviews. Billing errors were the next most frequent concern, cited in 27% of complaints, while support-related problems, including unreachable and unhelpful assistance, each represented 11% of the feedback. The trend for billing errors and unreachable support is falling, whereas reports of unhelpful support are rising, and the 'Other' category remains flat.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-28 and found 86 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 53% of this company’s 66 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (56 reviews record both dates).
Sector benchmark: other makes up 59% of this company’s complaints vs a 22% median across 261 ranked companies in its sector.
Review velocity: 25 of this company’s 190 Trustpilot reviews (13%) were written in the last 12 months.
What are the most common complaints about ISS?
Other
39 reports · 59% of complaintssteady“Not rewarded even a card it's Christmas”
12 readers marked this review helpful on Trustpilot.
“Made redundant and still couldn't get the correct money”
10 readers marked this review helpful on Trustpilot.
“they don’t pay u ur right wage then ignore any emails calls or messages when u try and contact them”
9 readers marked this review helpful on Trustpilot.
Billing errors
18 reports · 27% of complaintsfalling“They always miss some hours from your payment.”
8 readers marked this review helpful on Trustpilot.
“Pay not correct”
7 readers marked this review helpful on Trustpilot.
“frequently pay staff under minimum wage”
6 readers marked this review helpful on Trustpilot.
Support unreachable
7 reports · 11% of complaintsfalling“They always miss some hours from your payment.”
8 readers marked this review helpful on Trustpilot.
“Pay not correct”
7 readers marked this review helpful on Trustpilot.
“ignore emails and texts”
7 readers marked this review helpful on Trustpilot.
Support unhelpful
7 reports · 11% of complaintsrising since 2024-12“ofc my wages bounce. A week later still not had my wages and no response off supervisor”
2 readers marked this review helpful on Trustpilot.
“no help from management at all expect to charge the van with your own money”
2 readers marked this review helpful on Trustpilot.
“my wages haven’t been right since I started with them and when you tell them they ignore you”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-28.