bougerv.com: most-reported complaints
Automated analysis of 410 public Trustpilot reviews published 2026-06-30 to 2026-09-23. TrustScore 4.4 from 3,330 total reviews — see the Trustpilot page. Quick answer: is bougerv.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 41% of the 66 complaints identified in the analysis. Support unhelpfulness was the second most common concern, representing 23% of complaints, while items not matching their description made up 12%. Late delivery was reported in 9% of the complaints. Trends indicate that reports of faulty products remained flat, while support issues and late deliveries were falling, and descriptions not matching the product were rising.
How to reach bougerv.com
These are the contact details bougerv.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2020-12-29, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-08. Trustpilot ranks it 11 of 18 in Solar Energy Company. We last checked this profile on 2026-09-24 and found 14 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.3 → 4.4 across 14 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (84%, 13.4d) · 2026-08-20 (84%, 13.4d) · 2026-08-24 (87%, 13.3d) · 2026-08-27 (86%, 13.3d) · 2026-08-30 (84%, 13.3d) · 2026-09-02 (84%, 13.9d) · 2026-09-05 (83%, 13.9d) · 2026-09-08 (87%, 13.8d) · 2026-09-11 (87%, 13.7d) · 2026-09-14 (87%, 13.7d) · 2026-09-18 (85%, 13.7d) · 2026-09-21 (83%, 13.7d) · 2026-09-24 (82%, 13.7d).
Severity: 11% of this company’s 66 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 60.9 days between the experience and publishing their negative review (68 reviews record both dates).
Review provenance: 362 company-invited reviews in the recent window average 4.43★, while 48 organic (uninvited) reviews average 4.21★.
45% of its 319 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 41% of this company’s complaints vs a 33% median across 62 ranked companies in its sector.
Review velocity: 1,105 of this company’s 3,330 Trustpilot reviews (33%) were written in the last 12 months.
What are the most common complaints about bougerv.com?
Faulty product
27 reports · 41% of complaintssteady“The problem is their Ai Agent and the inability to actually deal with a human”
1 reader marked this review helpful on Trustpilot.
“They've made it so hard to claim warranty service it is worthless”
“5 products and ALL defective on arrival or dead within 30 days! ZERO customer service and did not refund after returned”
The company replied on 2026-08-31: “Dear customer, We’re sorry to hear about your experience. However, we cannot agree with your claims. Our records show that we did request cooperation to troubleshoot the issue, but you did not work…”
Our classifier read this reply as a deflection.
Support unhelpful
15 reports · 23% of complaintsfalling“It has not worked properly since I received it and my interactions with support have been extremely disappointing.”
“I never got my credit for the 65 quart. It was a huge hassle.”
“was and is still not responded to”
Not as described
8 reports · 12% of complaintsrising since 2026-09“It has not worked properly since I received it and my interactions with support have been extremely disappointing.”
“The item wasn’t what I expected. Brightness dim within 5min.”
“the ac does not work as advertised.”
The company replied on 2026-09-08: “Dear Conrad, We hope this message finds you well. We're truly sorry to hear that the air conditioner did not perform as expected. We completely understand your disappointment, especially after a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery late
6 reports · 9% of complaintsfalling“There was absolutely no communication on the website at the time of purchase about the battery being back ordered”
1 reader marked this review helpful on Trustpilot.
“Ordered weeks ago and not received anything and then having to continually chase them for any updates”
The company replied on 2026-08-12: “Dear Kalle, We are very sorry for the poor experience this has caused you. Due to an unexpected issue with the shipping channel, we were unable to send your order in time, and we understand this has…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“My 400w solar panel came in bent and sucked after waiting almost 4 weeks”
Delivery failed
6 reports · 9% of complaintsfalling“1st shipment was lost, reshipment was stolen.”
“the battery was not with the cooler when i received it”
The company replied on 2026-09-06: “Dear Jef, We hope this message finds you well—and we sincerely apologize for reaching out in this way. We recently noticed your review on Trustpilot, and we're truly sorry to hear about your…”
Our classifier read this reply as a template response.
“I did not receive my battery with my initial order.”
Support unreachable
6 reports · 9% of complaintsfalling“The problem is their Ai Agent and the inability to actually deal with a human”
1 reader marked this review helpful on Trustpilot.
“have completely gone silent and refuse to issue my prepaid return label”
1 reader marked this review helpful on Trustpilot.
“No reply as a follow up group.”
Compare bougerv.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.