Hootsuite: most-reported complaints
- Complaints in recent reviews
- 79% of 100 recent reviews analysed
- Most-reported issue
- Support unhelpful 35% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.3 from 556 total reviews
- Review window analysed
- 2024-04-09 to 2026-09-29 100 reviews
- Sector
- Telecoms & IT
Automated analysis of 100 public Trustpilot reviews published 2024-04-09 to 2026-09-29. TrustScore 1.3 from 556 total reviews — see the Trustpilot page. Quick answer: is Hootsuite legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 28 out of 79 identified complaints citing this issue. Subscription traps and overcharging are also frequent concerns, accounting for 18 and 17 reports respectively. Additionally, 16 reviewers stated that refunds were refused, often mentioning automatic renewals without consent. Trends for subscription-related issues are falling, while support complaints remain flat.
What are the most common complaints about Hootsuite?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 35% | 28 | steady | |
| Subscription trap | 23% | 18 | falling | |
| Overcharging | 22% | 17 | falling | |
| Refund refused | 20% | 16 | falling | |
| Support unreachable | 20% | 16 | steady | |
| Billing errors | 15% | 12 | rising since 2025-11 |
Support unhelpful
28 reports · 35% of complaints“You subscribe to a subscription at $250/year and it becomes subscribed to $1100/year without warning”
The company replied on 2024-07-23: “Hi CG, Thank you for reaching out. We’ve been evaluating our plan offering and working to establish a new pricing model that better matches the features we provide. We’re committed to continuing to…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“Product doesn't work, tech help is non-existent/useless (and in fact they ridicule customers in responding to help tickets), no refunds”
2 readers marked this review helpful on Trustpilot.
“I was charged $1,199 PER MONTH for a platform I did not even use. I asked for a refund and I was denied.”
The company replied on 2024-09-10: “Hi A G, Thank you for reaching out to us and for your patience in providing your contact information! I see my colleague, Dayana, has already been in contact with you regarding your account. Please…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Subscription trap
18 reports · 23% of complaints“You subscribe to a subscription at $250/year and it becomes subscribed to $1100/year without warning”
The company replied on 2024-07-23: “Hi CG, Thank you for reaching out. We’ve been evaluating our plan offering and working to establish a new pricing model that better matches the features we provide. We’re committed to continuing to…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“they set everyone up for automatic renewal without customer consent. I was charged for two years that I was not using”
The company replied on 2024-06-18: “Hi Emily, I see my colleague Isaac has already assisted you on this matter. As we’ve added new and improved features and functionality since our last price increase two years ago, we’ve increased the…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“I’ve quit repeatedly and repeatedly you’ve tried to charge me.”
2 readers marked this review helpful on Trustpilot.
Overcharging
17 reports · 22% of complaints“You subscribe to a subscription at $250/year and it becomes subscribed to $1100/year without warning”
The company replied on 2024-07-23: “Hi CG, Thank you for reaching out. We’ve been evaluating our plan offering and working to establish a new pricing model that better matches the features we provide. We’re committed to continuing to…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“they set everyone up for automatic renewal without customer consent. I was charged for two years that I was not using”
The company replied on 2024-06-18: “Hi Emily, I see my colleague Isaac has already assisted you on this matter. As we’ve added new and improved features and functionality since our last price increase two years ago, we’ve increased the…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“my client was actually being charged $129/month the entire time—which then jumped to $250/month without my knowledge”
2 readers marked this review helpful on Trustpilot.
Refund refused
16 reports · 20% of complaints“they set everyone up for automatic renewal without customer consent. I was charged for two years that I was not using”
The company replied on 2024-06-18: “Hi Emily, I see my colleague Isaac has already assisted you on this matter. As we’ve added new and improved features and functionality since our last price increase two years ago, we’ve increased the…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“Product doesn't work, tech help is non-existent/useless (and in fact they ridicule customers in responding to help tickets), no refunds”
2 readers marked this review helpful on Trustpilot.
“I canceled my free trial immediately and provided screenshots as proof, yet I was still charged €177 and I cannot get a refund.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
16 reports · 20% of complaints“we have not been able to contact customer service for 2 months, they never get back to us”
The company replied on 2025-01-13: “Hi there, thank you for reaching out! I'd be happy to look into your account to provide additional context. I have sent an email via Trustpilot to ask for your contact information, specifically your…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“When I dialled the number, it went to voice mail. Over and over again! I sent follow-up emails. Nothing!”
The company replied on 2024-07-19: “Hi Patricia, Thank you for taking the time to reach out. I am sorry that your experience with our team was not positive. Our team is actively working to provide a quicker and better experience to…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Account needed to be reset multiple times, I cancelled my subscription, still got charged $150”
1 reader marked this review helpful on Trustpilot.
Billing errors
12 reports · 15% of complaints“I canceled my free trial immediately and provided screenshots as proof, yet I was still charged €177 and I cannot get a refund.”
2 readers marked this review helpful on Trustpilot.
“my client was actually being charged $129/month the entire time—which then jumped to $250/month without my knowledge”
2 readers marked this review helpful on Trustpilot.
“Account needed to be reset multiple times, I cancelled my subscription, still got charged $150”
1 reader marked this review helpful on Trustpilot.
How to reach Hootsuite
These are the contact details Hootsuite publishes on its Trustpilot profile, as of our last check on 2026-11-10 — it publishes no phone number there, address 111 East 5th Avenue, Vancouver, V5T 4L1, CA.
The company claimed its Trustpilot profile on 2019-08-08. Trustpilot ranks it 23 of 23 in Software Company. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 05/01 Win gig tickets (Web/FB/TW/IG)”, “E: 08/03 win £3000 mamas and papas stuff (tw Instagram ) photo from their catalogue”.
Elsewhere: 3.9★ on Google (7 reviews, as of November 2026)
Severity: 44% of this company’s 79 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.3 days between the experience and publishing their negative review (88 reviews record both dates).
Measured reply time: across 26 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 26 company replies to negative reviews analysed, 35% engaged with the specific problem and 54% were generic templates.
Sector benchmark: support unhelpful makes up 35% of this company’s complaints vs a 33% median across 114 ranked companies in its sector.
Review velocity: 45 of this company’s 556 Trustpilot reviews (8%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
- hosting.com
- Hotstar
- Howden Insurance
- Howden Life & Health
- HPS Insurance
- HSBC UK
- HTC
- HTFX Limited
- Hurst Iw
- Hypervolt
See all companies by issue: Support unhelpful · Subscription trap · Overcharging · Refund refused · Support unreachable · Billing errors · Sector table: Telecoms & IT in the UK
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-05.