Morphy Richards UK: most-reported complaints
- Complaints in recent reviews
- 17% of 116 recent reviews analysed
- Most-reported issue
- Faulty product 60% of complaints
- Company replies
- 99% of negative reviews, typically within a day
- TrustScore
- 4.3 from 3,825 total reviews
- Review window analysed
- 2013-01-18 to 2026-11-06 472 reviews
- Sector
- Retail
Automated analysis of 472 public Trustpilot reviews published 2013-01-18 to 2026-11-06. TrustScore 4.3 from 3,825 total reviews — see the Trustpilot page. Quick answer: is Morphy Richards UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are faulty, with 216 complaints out of 363 total issues. Support is frequently described as unhelpful or unreachable, accounting for 100 and 71 reports respectively. Additionally, 91 reviewers cited disputes regarding warranty coverage.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Morphy Richards UK?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Faulty product | 60% | 216 | steady | |
| Support unhelpful | 28% | 100 | rising since 2024-08 | |
| Warranty disputes | 25% | 91 | steady | |
| Support unreachable | 20% | 71 | rising since 2024-08 | |
| Not as described | 8% | 28 | steady | |
| Delivery failed | 7% | 24 | steady |
Faulty product
216 reports · 60% of complaints“it didn't work in cooling mode”
The company replied on 2026-07-22: “We're sorry to hear that your experience has left you feeling disappointed. We understand how frustrating it is when a product doesn't work as expected, particularly during the warmer weather when…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“it suddenly burst into huge flames & kept blazing until I poured a watering can of water over it.”
2 readers marked this review helpful on Trustpilot.
“they can't see those records so no replacement or refund. Shocking treatment, WILL NEVER use again.”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
100 reports · 28% of complaints“they can't see those records so no replacement or refund. Shocking treatment, WILL NEVER use again.”
2 readers marked this review helpful on Trustpilot.
“Bought a dehumidifier, it is rubbish and does not work. I recoeved a condescending lecture about how they work”
The company replied on 2026-03-06: “We’re sorry to hear you’re frustrated. For clarity: we have not refused your return. Our Returns Centre requires photos, of the product if it’s faulty, or of the packaging for change-of-mind returns,…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Only 2 months old and the casing has cracked plus the nonstick coating is flaking off”
The company replied on 2026-03-09: “We’re sorry to hear that you’ve been disappointed with your experience and we appreciate you taking the time to share your feedback. After receiving your review, we requested your details through…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Warranty disputes
91 reports · 25% of complaints“They don’t reply to messsges and they don’t return any calls.”
3 readers marked this review helpful on Trustpilot.
“they now saying that the fault is due to a buildup of lime scale and the warranty is void.”
The company replied on 2024-04-09: “Hello Aled Parry, Thank you for bringing this to our attention. We apologise for any inconvenience caused. However, we have reached out to you regarding your case on April 2nd and await your…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I am now informed by Morphy Richards that the mixing blade drive shaft components are consumables.”
The company replied on 2024-02-02: “Hello Geoffrey, Thank you for taking the time to share your feedback. We understand your frustration regarding the mixing blade mechanism, and we want to clarify that our warranty covers mechanical…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
2 readers marked this review helpful on Trustpilot.
Support unreachable
71 reports · 20% of complaints“They don’t reply to messsges and they don’t return any calls.”
3 readers marked this review helpful on Trustpilot.
“it didn't work in cooling mode”
The company replied on 2026-07-22: “We're sorry to hear that your experience has left you feeling disappointed. We understand how frustrating it is when a product doesn't work as expected, particularly during the warmer weather when…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“it suddenly burst into huge flames & kept blazing until I poured a watering can of water over it.”
2 readers marked this review helpful on Trustpilot.
Not as described
28 reports · 8% of complaints“The instruction manual is totally useless”
The company replied on 2026-06-01: “We're very sorry to hear that you experienced difficulties during the setup of your new Morphy Richards Flexi Freeze 7L Air Cooler. We do aim to make our instruction manuals as clear and…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Unfortunately its not doing what its expected to do.”
The company replied on 2021-05-20: “Hi Faz, I am very sorry to hear of the issue you have had with the steam cleaner you have purchased and thank you for bringing this to our attention. I would be happy to assist you further with this.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“It certainly isn't! It has no dedicated cleaning program”
The company replied on 2026-10-26: “Thank you for sharing your feedback. We're pleased to hear you enjoyed using your Compact Soup Maker, although we're sorry that cleaning has affected your overall experience. We appreciate your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Delivery failed
24 reports · 7% of complaints“they cancelled the order on the final day”
The company replied on 2026-07-20: “Thank you for taking the time to leave your review. We're sorry to hear how frustrating this experience has been, especially after waiting several weeks for an order that you were expecting to…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“DPD appear to have lost/stolen this item”
The company replied on 2026-06-05: “We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. Having reviewed your correspondence with our team, we can see that when your return was…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I have never been sent this product. Disappointingly, I now see they are on sale in multiple retailers”
The company replied on 2025-07-21: “Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience. To clarify, the product you’ve backed on Kickstarter, the ductless air conditioner, is…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
How to reach Morphy Richards UK
These are the contact details Morphy Richards UK publishes on its Trustpilot profile, as of our last check on 2026-11-11 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2022-04-05 and last replied to a negative review on 2026-11-06. We last checked this profile on 2026-11-11 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: MORPHY RICHARDS LIMITED (no. 00644702), active, incorporated 1959 (66.9 years); next accounts due 2027-06-30, last accounts filed 2026-07-01. 4 current officers (23 on record historically), 3 resignations in the last 24 months; 6 filings in the last 12 months (167 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 2.5★ on Google (17 reviews, as of November 2026)
TrustScore over time
4.3 → 4.3 across 5 census measurements since 2026-10-30. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 5 dated readings
2026-10-30 (99%, 0.4d) · 2026-11-02 (97%, 0.4d) · 2026-11-05 (97%, 0.4d) · 2026-11-08 (99%, 0.4d) · 2026-11-11 (99%, 0.4d).
Severity: 22% of this company’s 363 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2023, 71% of 14 one-to-three-star reviews were 1★; in October 2026, 90% of 10.
Counted from December 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (292 reviews record both dates).
What their policy promises
refund window: 14 days — meanwhile 11 reviewers in our census window reported refund delays.
“You are £14.99 away from **FREE SHIPPING**!”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-10-30.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-11-02.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Measured reply time: across 323 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of under a day.
Reply quality: of 323 company replies to negative reviews analysed, 33% engaged with the specific problem and 33% were generic templates.
14% of its 95 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 60% of this company’s complaints vs a 26% median across 216 ranked companies in its sector.
Review velocity: 426 of this company’s 3,825 Trustpilot reviews (11%) were written in the last 12 months.
Other UK companies with evidenced “Faulty product” complaints
See all companies by issue: Faulty product · Support unhelpful · Warranty disputes · Support unreachable · Not as described · Delivery failed · Sector table: Retail in the UK
Compare Morphy Richards UK with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-08.