Dinso Resort & Villas Ko Chang, Vignette Collection by IHG: most-reported complaints
- Complaints in recent reviews
- 90% of 100 recent reviews analysed
- Most-reported issue
- Support unhelpful 44% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.5 from 1,104 total reviews
- Review window analysed
- 2025-05-01 to 2026-10-28 100 reviews
- Sector
- Travel
Automated analysis of 100 public Trustpilot reviews published 2025-05-01 to 2026-10-28. TrustScore 1.5 from 1,104 total reviews — see the Trustpilot page. Quick answer: is Dinso Resort & Villas Ko Chang, Vignette Collection by IHG legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 40 out of 90 identified complaints citing this issue. Poor core service is the second most common concern, accounting for 35 reports. Additionally, some customers mention that support is unreachable or point to billing errors, with 12 and 11 reports respectively.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Dinso Resort & Villas Ko Chang, Vignette Collection by IHG?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 44% | 40 | rising since 2026-05 | |
| Poor core service | 39% | 35 | rising since 2026-05 | |
| Support unreachable | 13% | 12 | falling | |
| Billing errors | 12% | 11 | steady | |
| Misleading pricing | 9% | 8 | falling | |
| Account/app problems | 9% | 8 | rising since 2026-05 |
Support unhelpful
40 reports · 44% of complaints“Kept waiting for over 30 minutes before being told there was no room available.”
1 reader marked this review helpful on Trustpilot.
“I cancelled within that 7 day period and never got a refund”
1 reader marked this review helpful on Trustpilot.
“they want to book me at an Indigo down the street for twice the amount of the original hotel.”
1 reader marked this review helpful on Trustpilot.
Poor core service
35 reports · 39% of complaints“Kept waiting for over 30 minutes before being told there was no room available.”
1 reader marked this review helpful on Trustpilot.
“I am still waiting for a refund after being charged $98.35 for parking I was told was included.”
1 reader marked this review helpful on Trustpilot.
“they want to book me at an Indigo down the street for twice the amount of the original hotel.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
12 reports · 13% of complaints“I am still waiting for a refund after being charged $98.35 for parking I was told was included.”
1 reader marked this review helpful on Trustpilot.
“I called, but no one answered, so I followed up with an email. Unfortunately, I never received a response.”
1 reader marked this review helpful on Trustpilot.
“ignore customers when they make complaints and don't take their calls”
1 reader marked this review helpful on Trustpilot.
Billing errors
11 reports · 12% of complaints“I called, but no one answered, so I followed up with an email. Unfortunately, I never received a response.”
1 reader marked this review helpful on Trustpilot.
“The site automatically processed two identical pending transactions just from me backing out of the page.”
“refund request has just been denied”
Misleading pricing
8 reports · 9% of complaints“IHG’s bonus night program is deeply flawed and incredibly misleading”
1 reader marked this review helpful on Trustpilot.
“The purchase points option is deceitful for it does not tell you they will expire on the purchase page”
“So it is A BIG FAT LIE that the point do not expire.”
Account/app problems
8 reports · 9% of complaints“I managed to get to the hotel on my own, but was then locked out because no staff was in attendance.”
“our room key cards stopped working, and we were locked out of our own room”
“Still waiting on points after being charged twice over 7 months ago.”
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.7★ on Google (2,588 reviews, as of November 2026) — a 3.2-star gap between its Trustpilot and Google scores.
Severity: 33% of this company’s 90 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.6 days between the experience and publishing their negative review (91 reviews record both dates).
Sector benchmark: support unhelpful makes up 44% of this company’s complaints vs a 31% median across 133 ranked companies in its sector.
Review velocity: 5 of this company’s 1,104 Trustpilot reviews (0%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
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- E.ON Next Energy Ltd
- E.ON SE
- E2E Networks
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See all companies by issue: Support unhelpful · Poor core service · Support unreachable · Billing errors · Misleading pricing · Account/app problems · Sector table: Travel in the UK
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-30.