Fasthosts Internet: most-reported complaints
Automated analysis of 1,380 public Trustpilot reviews published 2026-05-12 to 2026-09-23. TrustScore 4.8 from 21,542 total reviews — see the Trustpilot page. Quick answer: is Fasthosts Internet legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 34 reports making up 35% of the 96 identified complaints. Difficulties with cancellation were the second most common issue, accounting for 19 reports or 20% of complaints. Customers also frequently mentioned that support is unreachable, citing 18 reports, and described the core service as poor in 14 reports.
How to reach Fasthosts Internet
These are the contact details Fasthosts Internet publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 0333 0142 700, address No.2 Cathedral Walk, The Forum, Gloucester, GL1 1DF, GB.
The company claimed its Trustpilot profile on 2014-08-05, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-14. Trustpilot ranks it 8 of 24 in Web Hosting Company. We last checked this profile on 2026-09-23 and found 97 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FASTHOSTS INTERNET LIMITED (no. 03656438), active, incorporated 1998 (27.8 years); next accounts due 2027-09-30, last accounts filed 2026-04-19. 2 current officers (32 on record historically), 2 resignations in the last 24 months; 2 filings in the last 12 months (148 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Live service status: www.fasthosts-status.co.uk.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Domain hosting”, “Fasthosts late payment charge - is it fair?”.
Elsewhere: 4.6★ on Google (140 reviews)
TrustScore over time
4.8 → 4.8 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (98%, 3.4d) · 2026-08-14 (99%, 3.4d) · 2026-08-18 (99%, 3.4d) · 2026-08-21 (99%, 3.4d) · 2026-08-24 (98%, 3.4d) · 2026-08-27 (100%, 3.4d) · 2026-09-01 (99%, 3.6d) · 2026-09-04 (98%, 3.6d) · 2026-09-07 (98%, 3.6d) · 2026-09-11 (96%, 3.6d) · 2026-09-14 (96%, 3.6d) · 2026-09-17 (100%, 3.8d) · 2026-09-20 (98%, 3.8d) · 2026-09-23 (98%, 3.9d).
Severity: 38% of this company’s 96 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In November 2025, 82% of 40 one-to-three-star reviews were 1★; in September 2026, 73% of 15.
Counted from November 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.3 days between the experience and publishing their negative review (414 reviews record both dates).
What their policy promises
complaint process: quickly and fairly
“we'll do everything possible to make sure it's dealt with quickly and fairly.”
complaint process: refer to manager
“If our Support agents are unable to resolve your complaint, they will refer your complaint directly to their manager.”
complaint process: investigate and contact directly
“Upon receipt of your complaint, the relevant manager will investigate the complaint and contact you directly”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 588 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 588 company replies to negative reviews analysed, 57% engaged with the specific problem and 36% were generic templates.
Review provenance: 1134 company-invited reviews in the recent window average 4.93★, while 181 organic (uninvited) reviews average 4.51★.
29% of its 1238 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 35% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 8,318 of this company’s 21,542 Trustpilot reviews (39%) were written in the last 12 months.
What are the most common complaints about Fasthosts Internet?
Support unhelpful
34 reports · 35% of complaintsrising since 2026-09“I still have not received my refund.”
The company replied on 2026-05-26: “Hey Ali, Apologies that my response came across that way - you're more than welcome to either email [email protected] or call our support number 0333 0142 700 (apologies I do not have a direct…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“lock you in to a 12 month contract with no cancellation”
1 reader marked this review helpful on Trustpilot.
“The have a major issue that brings any business that relies heavily on email basically to halt around once every couple of weeks”
The company replied on 2026-07-17: “Dear Aaron, We appreciate you taking the time to share your detailed feedback regarding our service reliability and support communication. We understand your frustration when experiencing…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Hard to cancel
19 reports · 20% of complaintssteady“lock you in to a 12 month contract with no cancellation”
1 reader marked this review helpful on Trustpilot.
“They stopped allowing products to be deleted off their website. So I stopped paying for the products. Sent collection agency after me for £11.”
The company replied on 2026-05-19: “Hello, I'm sorry to hear that this has been your experience. Please could you contact us directly via [email protected] - and i'll endeavour to get a resolution for you ASAP. ~ Bill, Fasthosts…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“you need to ring us to close a server”
The company replied on 2026-05-19: “Hello, I'm sorry to hear that this has been your experience. Please could you contact us directly via [email protected] - and i'll endeavour to get a resolution for you ASAP. ~ Bill, Fasthosts…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
18 reports · 19% of complaintsfalling“Their customer service never answer the phone”
The company replied on 2026-08-04: “Dear J E, Thank you for sharing your feedback, and I am sincerely sorry for the distress and disruption you have experienced. I understand how damaging it is to lose recent orders and have your site…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“To slow to reply to enquiries”
The company replied on 2026-05-26: “Hey, Could you email us at [email protected] if you have any outstanding issues? Feel free to put FAO - Bill/Will Francis - and it'll get to me. I want to make sure I sort this for you. ~ Bill,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Surfice to say, no email updates were recieved.”
The company replied on 2026-05-19: “Hello, I'm sorry to hear that this has been your experience. Please could you contact us directly via [email protected] - and i'll endeavour to get a resolution for you ASAP. ~ Bill, Fasthosts…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Poor core service
14 reports · 15% of complaintssteady“it goes down at least three times a month”
The company replied on 2026-07-19: “Dear Salma Negar, We sincerely regret the significant disruption our service unreliability has caused your business. We understand how critical consistent up-time is, and we are truly sorry for the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Their customer service never answer the phone”
The company replied on 2026-08-04: “Dear J E, Thank you for sharing your feedback, and I am sincerely sorry for the distress and disruption you have experienced. I understand how damaging it is to lose recent orders and have your site…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The have a major issue that brings any business that relies heavily on email basically to halt around once every couple of weeks”
The company replied on 2026-07-17: “Dear Aaron, We appreciate you taking the time to share your detailed feedback regarding our service reliability and support communication. We understand your frustration when experiencing…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Overcharging
9 reports · 9% of complaintssteady“Cheap domains but then want you to pay more for ssl so you can actually use the domain properly”
1 reader marked this review helpful on Trustpilot.
“if you try to transfer you have to pay a fee so not ideal!”
The company replied on 2026-05-22: “Dear SK, We appreciate your feedback regarding the transfer fee. We are reviewing our policies. Regards, Markus Fasthosts Internet”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they take what they want out your bank without notice”
The company replied on 2026-08-17: “Hi Luke , We appreciate you sharing your concerns. We are actively reviewing our customer service and technical support processes to prevent such issues and ensure clear communication regarding…”
Our classifier read this reply as a template response.
Account/app problems
9 reports · 9% of complaintssteady“FastHosts is currently denying the release of my domain peakshieldroofing.com and refusing to provide the EPP/Auth code required for transfer.”
“unable to login, despite having all the correct information”
The company replied on 2026-08-13: “Dear Rachel, Thank you for sharing your experience and for bringing these concerns to our attention. We are genuinely sorry to hear that your interactions with Fasthosts have left you feeling…”
Our classifier read this reply as a substantive response.
“Two days later my site is still down despite speaking to support every few hours.”
The company replied on 2026-08-04: “Dear Charlie, Thank you for sharing your feedback, and I am very sorry for the ongoing disruption to your website and the frustration you have experienced with our support. I understand how important…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Fasthosts Internet with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.