Ron Skinner and Sons: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2021-08-20 to 2026-08-05. TrustScore 3.4 from 122 total reviews — see the Trustpilot page. Quick answer: is Ron Skinner and Sons legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 26 out of 46 identified complaints citing this issue. Faulty products are the next most common concern, appearing in 23 complaints. Additionally, six complaints each mention that refunds were refused and that pricing was misleading.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 27/01 Win £250 vouchers for supermarket of your choice FB”, “Denying selling ppi”, “Used Car Help!”.
Elsewhere: 4.5★ on Google (1,163 reviews) — a 1.1-star gap between its Trustpilot and Google scores.
Severity: 28% of this company’s 46 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (42 reviews record both dates).
26% of its 50 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 56% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 17 of this company’s 122 Trustpilot reviews (14%) were written in the last 12 months.
What are the most common complaints about Ron Skinner and Sons?
Support unhelpful
26 reports · 56% of complaintsrising since 2025-06“Parts were replaced, but the fault kept returning.”
“I was then informed, 5 days before Christmas, that to my horror, the warranty was invalid”
3 readers marked this review helpful on Trustpilot.
“After taking my car 6 times for the same repair and still not fixed”
2 readers marked this review helpful on Trustpilot.
Faulty product
23 reports · 50% of complaintsfalling“Parts were replaced, but the fault kept returning.”
“they refused to take it back telling me I’m lying so I backed out of the finance agreement and they bought the car back of me for £1,000 less”
2 readers marked this review helpful on Trustpilot.
“The finance company ruled against us, as did the financial ombudsman further down the line”
2 readers marked this review helpful on Trustpilot.
Refund refused
6 reports · 13% of complaintsfalling“they refused to take it back telling me I’m lying so I backed out of the finance agreement and they bought the car back of me for £1,000 less”
2 readers marked this review helpful on Trustpilot.
“The finance company ruled against us, as did the financial ombudsman further down the line”
2 readers marked this review helpful on Trustpilot.
“refuse to change thanless I pay them nearly 800 quid”
3 readers marked this review helpful on Trustpilot.
Misleading pricing
6 reports · 13% of complaintsrising since 2025-06“I was then informed, 5 days before Christmas, that to my horror, the warranty was invalid”
3 readers marked this review helpful on Trustpilot.
“I was led to believe that this was national cover and I now find out that the cover is only valid within 30 miles”
2 readers marked this review helpful on Trustpilot.
“They weren’t prepared to honour the valuation”
3 readers marked this review helpful on Trustpilot.
Warranty disputes
5 reports · 11% of complaintsrising since 2025-06“Parts were replaced, but the fault kept returning.”
“I was then informed, 5 days before Christmas, that to my horror, the warranty was invalid”
3 readers marked this review helpful on Trustpilot.
“it’s currently on its 6th drive belt as they keep snapping”
2 readers marked this review helpful on Trustpilot.
Not as described
5 reports · 11% of complaintssteady“I’ve still not received anything”
5 readers marked this review helpful on Trustpilot.
“nothing wrong with the 4x4”
4 readers marked this review helpful on Trustpilot.
“Avoid NO HUMAN CAN CALL SUCH ISSUES BY TURNING A KEY.”
3 readers marked this review helpful on Trustpilot.
Compare Ron Skinner and Sons with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-28.