Revolut: most-reported complaints
Automated analysis of 3,637 public Trustpilot reviews published 2026-05-04 to 2026-09-27. TrustScore 4.7 from 464,980 total reviews — see the Trustpilot page. Quick answer: is Revolut legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account and app access, citing 264 instances where users faced restrictions on their funds. Unhelpful customer support is the second most common complaint, with 199 reports describing agents as unresponsive or changing requirements. Other significant concerns include general operational problems and difficulties reaching support, accounting for 117 and 94 reports respectively. While complaints about unhelpful support are rising, the trends for account issues and other problems remain flat.
How to reach Revolut
These are the contact details Revolut publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address 30 S Colonnade, London E14 5HX, GB.
The company claimed its Trustpilot profile on 2015-11-13, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-26. Trustpilot ranks it 41 of 106 in Financial Institution. We last checked this profile on 2026-09-27 and found 200 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Official complaint record
Financial Ombudsman (H2-2025): 26% of resolved cases upheld against the firm. source
Official figures reported by the regulator/ombudsman named; independent of our review analysis.
Forum footprint: 3,340 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Useless, hopeless Revolut: can anyone recommend a better alternative??”, “VISA Version of Revolut/Monzo/TransferWise”, “E: 11/04 3:45pm WIN REVOLUTION: NEW ART FOR A NEW WORLD on DVD (Fb L)”.
Elsewhere: 4.2★ on Google (0 reviews) · 1.32★ Reviews.io (1,413)
TrustScore over time
4.7 → 4.7 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (60%, 0.8d) · 2026-08-18 (60%, 0.8d) · 2026-08-21 (60%, 0.8d) · 2026-08-24 (60%, 0.8d) · 2026-08-27 (60%, 0.8d) · 2026-09-01 (59%, 0.8d) · 2026-09-04 (59%, 0.8d) · 2026-09-07 (59%, 0.8d) · 2026-09-10 (59%, 0.8d) · 2026-09-13 (59%, 0.8d) · 2026-09-16 (59%, 0.8d) · 2026-09-20 (59%, 0.8d) · 2026-09-23 (59%, 0.8d) · 2026-09-27 (59%, 0.8d).
Severity: 30% of this company’s 748 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (1076 reviews record both dates).
Measured reply time: across 548 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 548 company replies to negative reviews analysed, 79% engaged with the specific problem and 14% were generic templates.
What employees say
Employees rate Revolut 4.1★ overall from 5,757 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
Review provenance: 2884 company-invited reviews in the recent window average 4.80★, while 114 organic (uninvited) reviews average 1.68★.
53% of its 2558 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 35% of this company’s complaints vs a 15% median across 112 ranked companies in its sector.
Review velocity: 188,824 of this company’s 464,980 Trustpilot reviews (41%) were written in the last 12 months.
What are the most common complaints about Revolut?
Account/app problems
264 reports · 35% of complaintssteady“Revolut restricted access to my funds for days.”
3 readers marked this review helpful on Trustpilot.
“kept my account blocked even after declining it”
3 readers marked this review helpful on Trustpilot.
“Their app stopped working and they refused to fix the issue”
3 readers marked this review helpful on Trustpilot.
Support unhelpful
199 reports · 27% of complaintsrising since 2026-09“Agent Victor subjected me to a textbook "moving goalposts" ordeal, trickling requirements one by one”
4 readers marked this review helpful on Trustpilot.
“Revolut restricted access to my funds for days.”
3 readers marked this review helpful on Trustpilot.
“kept my account blocked even after declining it”
3 readers marked this review helpful on Trustpilot.
Other
117 reports · 16% of complaintssteady“this bank causes so many problems for disabled people that they constantly put peoples lifes at risk of death”
3 readers marked this review helpful on Trustpilot.
“I’m baffled by an email I’ve received from this company asking me to sign into my account. As far as I know I have never had any dealings with them.”
2 readers marked this review helpful on Trustpilot.
“they then banned my account and said I wasn't welcome to use it ever again so I told them to delete my account and I kept getting email's from them turns out they never deleted my account or data”
1 reader marked this review helpful on Trustpilot.
Support unreachable
94 reports · 13% of complaintssteady“Their app stopped working and they refused to fix the issue”
3 readers marked this review helpful on Trustpilot.
“I have asked for the transfer to be cancelled and for the money to return to my account repeatedly, but customer service has ignored my requests”
3 readers marked this review helpful on Trustpilot.
“I cannot login to my account because of a account-login-failure (cookie-loop)”
3 readers marked this review helpful on Trustpilot.
Overcharging
84 reports · 11% of complaintsfalling“I spent over three hours being passed between an AI chatbot, multiple customer support agents”
3 readers marked this review helpful on Trustpilot.
“They make it so difficult to access your own money and upon request to close your accounts, they make it impossible to do so”
The company replied on 2026-08-28: “Hello. We are sorry to hear you are dissatisfied with our services. We have located your account using the details you provided and initiated an in-app chat session for you so our support specialists…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“They block your funds.”
2 readers marked this review helpful on Trustpilot.
Billing errors
67 reports · 9% of complaintsrising since 2026-09“Your system allow others to withdraw money from my card without asking approval”
The company replied on 2026-08-10: “Hi. At Revolut, your account security is a top priority. Based on the details provided in your review, we have located your account and opened an in-app chat session for you. Please navigate to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Iv had money taken from my account twice which amounted to over 1000 euros”
1 reader marked this review helpful on Trustpilot.
“FORCED ME TO PAY FEES AND SERVICES I NEVER USED, NOW I M GOING DIE IN DEBT”
The company replied on 2026-08-29: “Hello. We understand your circumstances and the difficulties you have faced with our fees. As your account is accessible to us, we have initiated an escalation to ensure your situation receives…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Compare Revolut with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.