Karma Group: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2026-06-04 to 2026-09-24. TrustScore 4 from 894 total reviews — see the Trustpilot page. Quick answer: is Karma Group legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' which accounted for 12 of the 23 complaints identified. Booking errors were the next most frequent concern, with six reports noting incorrect reservations or wrong travel dates. Additionally, customers frequently cited unhelpful and unreachable support, with five and three reports respectively highlighting difficulties in getting assistance or callbacks.
How to reach Karma Group
These are the contact details Karma Group publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone +44 800 1026 056, email [email protected], address Karma Group, Jalan By Pass Ngurah Rai No. 61, 1st Floor, Suwung Kauh, Denpasar, Bali, 80221, ID.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2023-06-06 and last replied to a negative review on 2026-09-19. We last checked this profile on 2026-09-25 and found 100 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.3★ on Google (718 reviews)
Severity: 17% of this company’s 23 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 11.9 days between the experience and publishing their negative review (26 reviews record both dates).
What their policy promises
support availability: if required
“one of our Karma Concierge team will respond to you if required.”
support availability: shortly
“Our Team will be in contact shortly.”
support availability: top priority
“We’ll answer your enquiry with top priority”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-25.
Reply quality: of 24 company replies to negative reviews analysed, 17% engaged with the specific problem and 83% were generic templates.
50% of its 56 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 52% of this company’s complaints vs a 19% median across 96 ranked companies in its sector.
Review velocity: 339 of this company’s 894 Trustpilot reviews (38%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Karma Group?
Other
12 reports · 52% of complaints“This is biggest scam ever i seen”
The company replied on 2026-08-24: “Dear Jobi Jose, We’re sorry to hear you feel this way. We take such concerns seriously and would appreciate the opportunity to understand what happened. Please reach out to us directly with more…”
Our classifier read this reply as a template response.
“my personal concierge on site after I rung him about the room issues never rung me back at all.”
“Avoid this timeshare nightmare”
Not as described
6 reports · 26% of complaints“Twice they got our booking incorrect and once we travelled hours to our hotel only for them to say they booked the wrong month”
The company replied on 2026-08-19: “Dear Philippa Park, We’re sorry to hear about your experience and understand how frustrating incorrect bookings and difficulties with communication must have been. We take your concerns around…”
Our classifier read this reply as a template response.
“Facilities/amenities wise the resort does not provide brushing kit, shaving kit in toilet and creamer and sugarfree sachets in room.”
The company replied on 2026-09-15: “Dear Samir Mehta Thank you for sharing your detailed feedback about Karma Panalee. We’re pleased to hear that you found our staff helpful, but we’re sorry that the room view, maintenance of the…”
Our classifier read this reply as a template response.
“It was not hotel or Resort but letting of Condonium for a week.”
The company replied on 2026-09-15: “Dear Navin Pujara, Thank you for sharing your feedback. We’re sorry to hear that the accommodation and additional charges did not meet your expectations. We understand your concerns regarding…”
Our classifier read this reply as a template response.
Support unhelpful
5 reports · 22% of complaints“Twice they got our booking incorrect and once we travelled hours to our hotel only for them to say they booked the wrong month”
The company replied on 2026-08-19: “Dear Philippa Park, We’re sorry to hear about your experience and understand how frustrating incorrect bookings and difficulties with communication must have been. We take your concerns around…”
Our classifier read this reply as a template response.
“They lie about a 1 hr information session which you are promised free prizes like holidays and ipads etc etc which you don't get”
The company replied on 2026-07-23: “Dear Marko, We're sorry to hear about your experience and understand your frustration. This is not the standard of transparency or respect we aim to provide, and we take this feedback seriously.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“my personal concierge on site after I rung him about the room issues never rung me back at all.”
Support unreachable
3 reports · 13% of complaints“no one ever calls back., Same with online chat.”
The company replied on 2026-08-17: “Dear Santokh Randhawa, Thank you for sharing your concerns. We’re sorry to hear about the difficulties you’ve experienced with contacting our teams and the lack of follow-up. We take your feedback…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“after sales service is non existent, you will be lied to and more excuses than you could imagine”
The company replied on 2026-09-19: “Dear Jamie Lewis, We’re sorry to hear that your experience with Karma Group left you disappointed. We take concerns regarding membership, reservations, and after-sales support seriously and would…”
Our classifier read this reply as a template response.
“I made repeated attempts to contact the team by phone on 7/8, 9/8, 10/8 and 11/8. I also: • Emailed on 9/8”
The company replied on 2026-08-17: “Dear Sarojini Singh, Thank you for sharing your concerns. We sincerely apologise for the delays and difficulties you experienced while trying to get assistance with your booking. This is not the…”
Our classifier read this reply as a template response.
Misleading pricing
2 reports · 9% of complaints“after sales service is non existent, you will be lied to and more excuses than you could imagine”
The company replied on 2026-09-19: “Dear Jamie Lewis, We’re sorry to hear that your experience with Karma Group left you disappointed. We take concerns regarding membership, reservations, and after-sales support seriously and would…”
Our classifier read this reply as a template response.
“They lie about a 1 hr information session which you are promised free prizes like holidays and ipads etc etc which you don't get”
The company replied on 2026-07-23: “Dear Marko, We're sorry to hear about your experience and understand your frustration. This is not the standard of transparency or respect we aim to provide, and we take this feedback seriously.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-25.