Hayter: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2025-06-19 to 2026-09-07. TrustScore 4.4 from 476 total reviews — see the Trustpilot page. Quick answer: is Hayter legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that the product was faulty, accounting for 67% of the 15 complaints identified. Support was described as unhelpful in 27% of cases, while delivery failures and other issues each made up 20% of the complaints. No trend could be established for these issues due to a lack of sufficient review data.
How to reach Hayter
These are the contact details Hayter publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 0800 616 298, email [email protected], address Spellbrook Lane West, Spellbrook, CM23 4BU, GB.
The company claimed its Trustpilot profile on 2019-06-27, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-03. Trustpilot ranks it 78 of 99 in Garden. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
What their policy promises
cancellation method: email or post
“To cancel a contract, you must inform us in writing either via email on [email protected] or by post to Sales Department, Toro U.K. Limited, Bishop's Stortford, Herts, CM23 4BU.”
cancellation method: email or post
“To cancel a contract, you must inform us in writing either via email on [email protected] or by post to Sales Department, Toro U.K. Limited, Bishop's Stortford, Herts, CM23 4BU.”
refund window: 14 days
“we will process the refund due to you within 14 days after the day the Supplying Authorised Stockist receives back from you any products supplied.”
refund window: 14 days
“We will process any refund due to you within 14 days of confirming your entitlement for a refund.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-23.
8% of its 75 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 67% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 79 of this company’s 476 Trustpilot reviews (17%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Hayter?
Faulty product
10 reports · 67% of complaints“Hayter won't help, I have now got to pay to get the problem resolved”
The company replied on 2025-10-17: “We are sorry to hear about the experience with your lawnmower, and would like to learn more, please email us at [email protected] and someone on our Customer Care team will get back to you.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I've had an oil leak since purchasing it”
The company replied on 2026-04-13: “We are sorry to hear about our oil leak. Please contact our customer care team on [email protected] to discuss this. Regarding the free item, we apoligise that the third party claims team have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“3rd time the mower was misfiring”
The company replied on 2025-09-17: “We are sorry to hear about the experience with your lawnmower, and would like to learn more, please email us at [email protected] and someone on our Customer Care team will get back to you.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
4 reports · 27% of complaints“Hayter won't help, I have now got to pay to get the problem resolved”
The company replied on 2025-10-17: “We are sorry to hear about the experience with your lawnmower, and would like to learn more, please email us at [email protected] and someone on our Customer Care team will get back to you.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the sales team were supposed to be calling me back which never happened.”
The company replied on 2025-07-03: “We are sorry to hear about the lack of communication when purchasing your lawnmower and would like to learn more. If you would, please email [email protected] and someone on our Customer Care…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Hayter’s customer service is non-existent”
The company replied on 2026-04-13: “We are sorry to hear about the experience! Please email us at [email protected] and advise who you have previously contacted so this can be investigated, we would like to ensure we help to…”
Our classifier read this reply as a template response.
Delivery failed
3 reports · 20% of complaints“item eventually delivered with scratches”
The company replied on 2026-04-20: “We are sorry to hear about the experience with your lawnmower, and would like to learn more, please email us at [email protected] and someone on our Customer Care team will get back to you.…”
Our classifier read this reply as a template response.
“There were no batteries delivered with the machine”
The company replied on 2025-07-07: “We are sorry to hear about your experience when purchasing your lawnmower and would like to learn more. If you would, please email [email protected] and someone on our Customer Care team will…”
Our classifier read this reply as a template response.
Other
3 reports · 20% of complaints“I've had an oil leak since purchasing it”
The company replied on 2026-04-13: “We are sorry to hear about our oil leak. Please contact our customer care team on [email protected] to discuss this. Regarding the free item, we apoligise that the third party claims team have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“your customer service has not got back to me”
The company replied on 2026-08-03: “We are sorry to read about your poor experience. Please note that the third party claims team carry out the relevant checks before a claim is approved. I believe we have been in contact with your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“My claim was rejected online”
The company replied on 2026-03-18: “We are sorry to hear about the experience with our promotion, as these claims are handled by a third party who carry out all relevant checks before a claim is approved, if any issues do occur within…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.