Air Park Laguardia Airport Long Term: most-reported complaints
Automated analysis of 301 public Trustpilot reviews published 2023-08-13 to 2026-09-03. TrustScore 4.8 from 13,665 total reviews — see the Trustpilot page. Quick answer: is Air Park Laguardia Airport Long Term legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' which accounted for 36% of the 92 identified complaints and showed a rising trend. Account and app problems were the next most frequent concern, representing 16% of complaints with a falling trend. Support unhelpfulness was reported in 13% of complaints, while late delivery issues made up 10% of the total, with both showing rising and flat trends respectively.
How to reach Air Park Laguardia Airport Long Term
These are the contact details Air Park Laguardia Airport Long Term publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 718-898-8400, email [email protected], address 99-11 Ditmars Boulevard, East Elmhurst, 11369, US.
The company claimed its Trustpilot profile on 2015-07-23. Trustpilot ranks it 2 of 10 in Parking Lot. We last checked this profile on 2026-09-23 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.1★ on Google (301 reviews)
TrustScore over time
4.9 → 4.8 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Severity: 10% of this company’s 92 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In August 2016, 42% of 12 one-to-three-star reviews were 1★; in February 2020, 30% of 10.
Counted from August 2016 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 10.2 days between the experience and publishing their negative review (134 reviews record both dates).
43% of its 188 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 36% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 887 of this company’s 13,665 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about Air Park Laguardia Airport Long Term?
Other
33 reports · 36% of complaintsrising since 2025-08“Stolen top view engine cover under hood. They were the only ones with my keys to pop the hood.”
1 reader marked this review helpful on Trustpilot.
“my passenger side rear tire was completely flat”
1 reader marked this review helpful on Trustpilot.
“They denied it even though I had proof!”
Account/app problems
15 reports · 16% of complaintsfalling“Signing up for loyalty program did not work.”
1 reader marked this review helpful on Trustpilot.
“The process of managing existing reservations is appalling and should be an embarrassment.”
“I can't even log in to the website so each time I book I have to reenter my personal and car details.”
Support unhelpful
12 reports · 13% of complaintssteady“The dispatcher was very rude and gave poor instructions, which resulted in a long wait in cold, windy, rainy weather.”
1 reader marked this review helpful on Trustpilot.
“I have yet to receive a phone call, and this was days ago”
“When I complained, they showed nothing but attitude. Wouldn't answer where it was”
Delivery late
9 reports · 10% of complaintsrising since 2025-08“We waited at the airport for an hour, the driver drove around and around the airport and took more than 15 minutes to get back to the lot.”
“it took over 30 minutes to get back to lot b/c he was asked to wait for passengers that never materialized.”
“I waited an hour to be picked up from the airport”
Support unreachable
6 reports · 6% of complaintssteady“When I called their number, nobody picked up”
“Huge delay checking in and then a long wait to get my car.”
“hard to get them to answer”
Overcharging
5 reports · 5% of complaintsfalling“When I called their number, nobody picked up”
“charged us extra $25 for being 20 minutes early to our reservation?”
“Up charge for suv. No shuttle for me to go to airport even though I had reservations”
Compare Air Park Laguardia Airport Long Term with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-04.