DoorDash: most-reported complaints
Automated analysis of 552 public Trustpilot reviews published 2026-03-07 to 2026-09-26. TrustScore 1.1 from 14,508 total reviews — see the Trustpilot page. Quick answer: is DoorDash legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, with 239 instances accounting for 45% of the 531 complaints identified. Refund refusals were the second most common issue, cited in 188 cases or 35% of complaints. Customers also frequently described support as unhelpful in 146 reports, while billing errors were mentioned in 64 instances.
How to reach DoorDash
These are the contact details DoorDash publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address New Montgomery Street 116, San Francisco, 94105, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 31 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “DoorDash to buy Deliveroo”, “Background check error”.
TrustScore over time
1.1 → 1.1 across 13 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (0%, 0.0d) · 2026-08-26 (0%, 0.0d) · 2026-08-29 (0%, 0.0d) · 2026-09-01 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-07 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-26 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 32% of this company’s 531 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.2 days between the experience and publishing their negative review (705 reviews record both dates).
Sector benchmark: delivery failed makes up 45% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 2,765 of this company’s 14,508 Trustpilot reviews (19%) were written in the last 12 months.
What are the most common complaints about DoorDash?
Delivery failed
239 reports · 45% of complaintsrising since 2026-08“Second time Door Dash delivered someone else's order.”
3 readers marked this review helpful on Trustpilot.
“the Dasher did not deliver the food; all they delivered was the drinks on my order!”
2 readers marked this review helpful on Trustpilot.
“My DoorDash order was delivered to the wrong address”
2 readers marked this review helpful on Trustpilot.
Refund refused
188 reports · 35% of complaintsrising since 2026-08“the Dasher did not deliver the food; all they delivered was the drinks on my order!”
2 readers marked this review helpful on Trustpilot.
“DASHER DROPS MY GROCERIES OFF AT THE WRONG ADDRESS”
2 readers marked this review helpful on Trustpilot.
“Door dash refused to issue either credit or a refund for an order that was undercooked and also there was hair on the food”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
146 reports · 28% of complaintsrising since 2026-08“Second time Door Dash delivered someone else's order.”
3 readers marked this review helpful on Trustpilot.
“My DoorDash order was delivered to the wrong address”
2 readers marked this review helpful on Trustpilot.
“It took 43 days for me to get $108 refunded for undelivered restaurant food.”
2 readers marked this review helpful on Trustpilot.
Billing errors
64 reports · 12% of complaintsrising since 2026-08“Dasher/Driver never showed up and DoorDash takes no responsibility for this and charges the customer anyway.”
2 readers marked this review helpful on Trustpilot.
“I ordered Wendy's 9/3/2026 and never got my order”
1 reader marked this review helpful on Trustpilot.
“I got charged $96 for a doordash pass and they won't give me my money back”
1 reader marked this review helpful on Trustpilot.
Other
49 reports · 9% of complaintsfalling“I’m sick and tired of all my food and bags smelling and tasting like cologne.”
2 readers marked this review helpful on Trustpilot.
“tipping before you even get service”
2 readers marked this review helpful on Trustpilot.
“Y'ALL STOLE OUR MONEY”
1 reader marked this review helpful on Trustpilot.
Delivery late
46 reports · 9% of complaintsfalling“My food was 30 minutes late I called for a partial refund a Russian girl answered the phone and spoke no English”
2 readers marked this review helpful on Trustpilot.
“The replacement order wasn’t delivered until around 7pm — about two and a half hours after the original expected delivery time.”
1 reader marked this review helpful on Trustpilot.
“waited 2+ hours (its 20 minutes away)”
1 reader marked this review helpful on Trustpilot.
Compare DoorDash with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.