Calibrate: most-reported complaints
Automated analysis of 372 public Trustpilot reviews published 2023-01-10 to 2026-09-22. TrustScore 4.5 from 1,201 total reviews — see the Trustpilot page. Quick answer: is Calibrate legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 222 complaints out of 277 total issues identified. They also frequently cite unhelpful support, accounting for 96 reports, and note that refunds are refused in 53 cases. Additionally, 44 reviewers mentioned receiving faulty products. The trend for unreachable support and faulty products is falling, while reports of unhelpful support are rising.
How to reach Calibrate
These are the contact details Calibrate publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, email [email protected].
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2022-10-26. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.5 → 4.5 across 3 census measurements since 2026-09-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-11 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 53% of this company’s 277 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In April 2023, 60% of 25 one-to-three-star reviews were 1★; in August 2023, 82% of 22.
Counted from April 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.1 days between the experience and publishing their negative review (282 reviews record both dates).
What their policy promises
guarantee: 10%
“10% Weight Loss Guaranteed”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-11.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 81 negative reviews that received a public reply, the median wait was 12 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 81 company replies to negative reviews analysed, 9% engaged with the specific problem and 90% were generic templates.
78% of its 87 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 80% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 9 of this company’s 1,201 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about Calibrate?
Support unreachable
222 reports · 80% of complaintsfalling“There is no way to reach them”
The company replied on 2023-03-15: “Hi Becky, we are incredibly sorry that you’ve had a disappointing experience. You deserve better. We are working hard to make improvements to medication and response wait times, but we realize we…”
Our classifier read this reply as a template response.
8 readers marked this review helpful on Trustpilot.
“no one is replying to me”
6 readers marked this review helpful on Trustpilot.
“Zero customer support.”
The company replied on 2023-03-15: “Hi Becky, we are so sorry to hear you had a frustrating experience. This is not the experience we wish to provide for our members. We are working hard to improve medication and response wait times,…”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
Support unhelpful
96 reports · 35% of complaintsrising since 2025-05“No way to contact them other than by using the app. It takes weeks to get any type of response”
6 readers marked this review helpful on Trustpilot.
“2-3 weeks for a message response that doesn't address the question. So another three weeks.”
The company replied on 2023-06-12: “Hi Kimberly, we are so sorry to hear you had a frustrating experience. We want to make this right. Could you please reach out to [email protected], so we can better assist?”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
“They do not respond to emails in a timely fashion”
5 readers marked this review helpful on Trustpilot.
Refund refused
53 reports · 19% of complaintssteady“no one is replying to me”
6 readers marked this review helpful on Trustpilot.
“No other responses, no refund.”
6 readers marked this review helpful on Trustpilot.
“App keeps crashing all courses are locked. Paying for getting nothing.”
5 readers marked this review helpful on Trustpilot.
Faulty product
44 reports · 16% of complaintsfalling“App keeps crashing all courses are locked. Paying for getting nothing.”
5 readers marked this review helpful on Trustpilot.
“Customer service was very slow throughout and when my medication was suddenly totally unavailable to me, I waited 25 days for a response”
5 readers marked this review helpful on Trustpilot.
“I don’t get responses when I contact the doctor.”
5 readers marked this review helpful on Trustpilot.
Account/app problems
28 reports · 10% of complaintsrising since 2025-05“2-3 weeks for a message response that doesn't address the question. So another three weeks.”
The company replied on 2023-06-12: “Hi Kimberly, we are so sorry to hear you had a frustrating experience. We want to make this right. Could you please reach out to [email protected], so we can better assist?”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
“Their app no longer works and you can no longer send a message to your coach.”
5 readers marked this review helpful on Trustpilot.
“I cannot get beyond the 1st screen that asks if I've gotten the welcome kit.”
4 readers marked this review helpful on Trustpilot.
Hard to cancel
21 reports · 8% of complaintsfalling“I've tried to cancel and cannot get a response.”
The company replied on 2023-05-02: “Hi Velvet, we are incredibly sorry that you’ve had a disappointing experience. We are working hard to make improvements to medication and response wait times, but we realize we missed the mark on…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“I have been requesting cancellation for over a month and considering a class action suit.”
4 readers marked this review helpful on Trustpilot.
“All cancellation requests sent during this time were ignored”
3 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.