true.th: most-reported complaints
Automated analysis of 16 public Trustpilot reviews published 2022-09-22 to 2025-12-16. TrustScore 1.7 from 17 total reviews — see the Trustpilot page. Quick answer: is true.th legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 38% of the 16 complaints analyzed. Other frequent issues include poor core service with regular outages (25%) and unreachable support teams (19%). Additionally, some users cited billing errors, such as unauthorized charges or failure to process cancellations, which made up 12% of the feedback. No clear trend could be established due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Demand letter from ICO”, “Does This Sound Dodgy?”, “LEI legal expenses car accidents scam”.
What their policy promises
support availability: 24 hours
“จัดการบริการได้ด้วยตนเองตลอด 24 ชั่วโมง”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: support unhelpful makes up 38% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 4 of this company’s 17 Trustpilot reviews (24%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about true.th?
Support unhelpful
6 reports · 38% of complaints“Add-on packages that we have no longer show on the app, so we cannot cancel them online!!”
“Cancelled on phone twice and they stated it was cancelled yet kept billing me”
1 reader marked this review helpful on Trustpilot.
“The customer service is very low very rude and disrespectful.”
1 reader marked this review helpful on Trustpilot.
Poor core service
4 reports · 25% of complaints“Outages every week or two that last several days.”
1 reader marked this review helpful on Trustpilot.
“Service goes out completely several times a month.”
“the speed doesn't match what was advertised, constant disconnections”
Support unreachable
3 reports · 19% of complaints“sneakily changed my bill from 599 baht a month to over 1000 without asking”
1 reader marked this review helpful on Trustpilot.
“Outages every week or two that last several days.”
1 reader marked this review helpful on Trustpilot.
“Service goes out completely several times a month.”
Billing errors
2 reports · 12% of complaints“Cancelled on phone twice and they stated it was cancelled yet kept billing me”
1 reader marked this review helpful on Trustpilot.
“crap customer service and took my money from my account.”
Overcharging
2 reports · 12% of complaints“sneakily changed my bill from 599 baht a month to over 1000 without asking”
1 reader marked this review helpful on Trustpilot.
“they requested an extra 2000 bath!”
Not as described
2 reports · 12% of complaints“They scammed me by selling me unlimited data, which after activation was not unlimited at all.”
“they test your internet speed in the airport is awesome and the second day you are totally limited”
Compare true.th with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-23.