Blues Kitchen: most-reported complaints
Automated analysis of 57 public Trustpilot reviews published 2019-02-20 to 2026-06-08. TrustScore 3.4 from 58 total reviews — see the Trustpilot page. Quick answer: is Blues Kitchen legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 42% of the 24 identified complaints, with examples including abusive behavior by staff and security personnel refusing to display identification. Support unhelpfulness is the second most common concern, cited in 38% of complaints, such as descriptions of unfriendly managers. A smaller portion of reviewers, representing 8% of complaints, noted discrepancies between the menu and the actual items served, such as receiving a different wine than ordered.
How to reach Blues Kitchen
These are the contact details Blues Kitchen publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address Camden High Street 111-113, London, NW1 7SN, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 11 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 17/04 Win a meal for 5 + £150 Bar Tab at The Blues Kitchen (London or Manchester)”, “E: 25/03 Win a night at The Blues Kitchen and Hoxton Shoreditch stay with Mr Hyde”, “E: 01/09 WIN a private party worth £1,000 at The Blues Kitchen - London”.
Elsewhere: 4.4★ on Google (8,735 reviews) — a 1.0-star gap between its Trustpilot and Google scores.
Severity: 12% of this company’s 24 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
guarantee: without consent
“We will not share your personal information for marketing or any other purposes without your consent unless where required by law.”
guarantee: except as required by law or policy
“We will not disclose your personal information to third parties except in accordance with this policy or where we are required by law to disclose that information.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-08.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: other makes up 42% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 9 of this company’s 58 Trustpilot reviews (16%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Blues Kitchen?
Other
10 reports · 42% of complaints“Abusive (physical and verbal, to male and females), and refusal from security staff to display SIA badge”
“Karaoke system did not work”
“Over priced basic cheap drinks, cocktail menu is dreaful all cocktails taste the same just cheap tequila in all of them.”
Support unhelpful
9 reports · 38% of complaints“unfriendly manager (blonde lady) who struggles to smile and be nice to paying diners.”
1 reader marked this review helpful on Trustpilot.
“I demanded a manager to speak to me in the evening, but of course, it did not happ”
“Sat in our new seat for 20 minutes without anyone coming to us”
Not as described
2 reports · 8% of complaints“We ordered 2021 Rioja but they brought 2023 red wine different as in menu”
“The popcorn squid smelled & tasted fishy”
Compare Blues Kitchen with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-08.