Eventsured: most-reported complaints
Automated analysis of 235 public Trustpilot reviews published 2020-10-21 to 2026-08-25. TrustScore 4.8 from 1,197 total reviews — see the Trustpilot page. Quick answer: is Eventsured legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report overcharging, which accounted for 24% of the 37 complaints identified in 235 reviews. Other frequent issues include general complaints at 22% and unreachable support at 14%. Unhelpful support was also cited, representing 11% of the complaints. No trends could be established for these issues due to insufficient review volume.
How to reach Eventsured
These are the contact details Eventsured publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 888-882-5902, email [email protected], address 3553 West Chester Pike #418, Newtown Square, 19073, US.
The company claimed its Trustpilot profile on 2018-12-05 and uses Trustpilot’s paid features. Trustpilot ranks it 38 of 113 in Insurance Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 4 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-27 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-18 (0%, 0.0d).
Severity: 14% of this company’s 37 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
support availability: call or email within one business day
“give us a call or send us an email within one business day of your event.”
support availability: email
“We will email you the claim forms, which you will fill out and return as soon as you can.”
support availability: within five business days
“Under most circumstances, you will be assigned a Claims Adjuster within five business days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Reply quality: of 24 company replies to negative reviews analysed, 58% engaged with the specific problem and 8% were generic templates.
Review provenance: 177 company-invited reviews in the recent window average 4.82★, while 26 organic (uninvited) reviews average 4.54★.
66% of its 182 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 24% of this company’s complaints vs a 14% median across 79 ranked companies in its sector.
Review velocity: 187 of this company’s 1,197 Trustpilot reviews (16%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Eventsured?
Overcharging
9 reports · 24% of complaints“however they tacked on a SEPA fee of $57.50.”
1 reader marked this review helpful on Trustpilot.
“I was charged $57 to cancel. I got absolutely nothing for that $57”
The company replied on 2023-07-13: “Sonja - We are certainly sorry to hear about your experience. Yes, the price does differ between $1M per occurrence and $2M per occurrence policies. We find that we are the least expensive option for…”
Our classifier read this reply as a deflection.
“This place wanted to charge me $320 for the same coverage as anyone else.”
Other
8 reports · 22% of complaints“I would stay away from them.”
1 reader marked this review helpful on Trustpilot.
“I WAS DENIED AND THEY SENT ME A LINK TO MAKE AN INSURANCE”
“So now I had to pay additional fees just to get the additional Insured information correct.”
The company replied on 2023-04-10: “We're sorry that there was some confusion on how to add the additional insured information. There is a question in section 3 of the online application that asks, "Is the venue, venue manager or…”
Our classifier read this reply as a substantive response.
Support unreachable
5 reports · 14% of complaints“I TRIED TO CALL AND SPEAK TO SOMEONE BUT THAT WAS UNSUCCESSFUL IMPOSSIBLE TO GET ANYONE ON THE PHONE.”
“Impossible to speak with a Customef Service Rep”
The company replied on 2023-03-02: “Brian, Thank you for taking my call just now. As discussed, you are always free to call our toll free number (888-882-5902) and follow the prompts to reach a representative. As the auto attendant…”
Our classifier read this reply as a substantive response.
“The only way to talk to a human is to say you want a new quote.”
The company replied on 2021-05-07: “Michelle - Thank you for taking the time to speak with me earlier today in regards to this. As we discussed, I'm sorry for the fact that our reminder email went to your spam folder and that you…”
Our classifier read this reply as a deflection.
Support unhelpful
4 reports · 11% of complaints“never acknowledged that I bought the insurance!”
The company replied on 2022-02-21: “Hi Christine, We're sorry to hear about this frustration. Our records show that you had 2 quotes out for the same event. That means you were covered for your event, but also receiving reminders for…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“No two reps gave the same info.”
The company replied on 2021-11-05: “Joshua - I'm sorry to hear that you had so many issues. I wasn't sure what you meant by having to use us to get paid by a major client and what membership fee you were referencing. We don't charge a…”
Our classifier read this reply as a deflection.
“it took several weeks from the time I first asked for the change, to being charged”
The company replied on 2021-08-25: “Thank you for the review and feedback. We're certainly glad to hear that the quoting and purchase process was easy! We apologize that it was so difficult to make a change to your coverage. That is a…”
Our classifier read this reply as a substantive response.
Hard to cancel
3 reports · 8% of complaints“I was charged $57 to cancel. I got absolutely nothing for that $57”
The company replied on 2023-07-13: “Sonja - We are certainly sorry to hear about your experience. Yes, the price does differ between $1M per occurrence and $2M per occurrence policies. We find that we are the least expensive option for…”
Our classifier read this reply as a deflection.
“after waiting several days were told that the they didn't have a cancellation policy”
“I wasn’t able to add a stipulation where things got canceled I could move the date or get a refund.”
The company replied on 2021-08-10: “Phyllis - We are certainly sorry to hear that you and your fiance ended up getting COVID. We hope you are recovering well. In regards to the special event liability policy that you purchased, you DO…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Warranty disputes
2 reports · 5% of complaints“the agent - American Claims Management - took 2 months to pass on the underwriters - Houston Casualty Company - declination”
The company replied on 2021-12-17: “Vaughan, We certainly understand your frustration especially considering the fact that you were the injured individual. Unfortunately, as the carrier explained, this liability and property damage…”
Our classifier read this reply as a substantive response.
“they were denied because y’all said we don’t cover that.. Then like what do you freaking cover?”
The company replied on 2021-06-22: “Aimee - I just tried to call you and left you a voicemail. Please call me at your convenience so that we can rectify the issues you are having. It sounds like you are having issues filing a claim for…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.