SecureDataRecovery.com: most-reported complaints
Automated analysis of 249 public Trustpilot reviews published 2015-05-19 to 2026-09-11. TrustScore 4.7 from 1,376 total reviews — see the Trustpilot page. Quick answer: is SecureDataRecovery.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report overcharging, with 20 complaints representing 35% of the total issues identified. Support-related concerns are also frequent, including unhelpful assistance in 19 cases (33%) and unreachable support in 8 cases (14%). Additionally, 9 reviewers (16%) cited misleading pricing as a significant problem. The data indicates a rising trend in reports of overcharging and misleading pricing, while complaints about unhelpful and unreachable support are falling.
How to reach SecureDataRecovery.com
These are the contact details SecureDataRecovery.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-800-388-1266, address 700 Beta Drive STE 100, Mayfield Village, 44143, US.
The company claimed its Trustpilot profile on 2015-05-19, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 1 of 4 in Data Recovery Service. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-27 (80%, 4.8d) · 2026-09-03 (75%, 3.0d) · 2026-09-08 (75%, 3.0d) · 2026-09-12 (60%, 3.0d) · 2026-09-15 (60%, 3.0d) · 2026-09-18 (60%, 3.0d).
Severity: 60% of this company’s 57 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
support availability: 24/7
“Call for 24/7 assistance”
support availability: shortly
“One of our representatives will reach out to you shortly.”
support availability: within approximately 1 hour during business hours
“Once received, we will contact you within approximately 1 hour during business hours with a price quote range and available recovery options.”
guarantee: No Data, No Recovery Fee
“With our No Data, No Recovery Fee policy, there are no hidden fees.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +0/-1 lines; removed: Privacy Policy (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 38 negative reviews that received a public reply, the median wait was 28.2 days — the company profile reports an average of 5 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 38 company replies to negative reviews analysed, 18% engaged with the specific problem and 45% were generic templates.
Review provenance: 178 company-invited reviews in the recent window average 4.96★, while 38 organic (uninvited) reviews average 3.18★.
65% of its 189 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 35% of this company’s complaints vs a 14% median across 142 ranked companies in its sector.
Review velocity: 93 of this company’s 1,376 Trustpilot reviews (7%) were written in the last 12 months.
What are the most common complaints about SecureDataRecovery.com?
Overcharging
20 reports · 35% of complaintsrising since 2024-02“they billed me $1500”
The company replied on 2024-06-07: “Hi Ingrid, Thank you for sharing your feedback. We take your concerns very seriously and want to address them promptly. Please feel free to reach out to your representative directly if you have any…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“robbing attempt from them!”
The company replied on 2021-06-23: “Tavian, thank you for your review. Our company offers free professional evaluation on any media type, including hard drives, solid state drives, and more. All quotes are presented with no obligation…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“their prices are outrageous. Find a small local business for data recovery; big names like this will not charge you less than $1500”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
19 reports · 33% of complaintsfalling“they billed me $1500”
The company replied on 2024-06-07: “Hi Ingrid, Thank you for sharing your feedback. We take your concerns very seriously and want to address them promptly. Please feel free to reach out to your representative directly if you have any…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I was quoted $1,760 for what was described as extensive repairs”
The company replied on 2025-09-26: “Hi Ashley, thank you for your feedback again. Our Brooklyn location is a walk-in location, and again, any complex repairs or recoveries may be sent to our lab to ensure the best possible outcome.…”
Our classifier read this reply as a deflection.
“cost 4,000$ to fix. The price was absolutely insane”
Misleading pricing
9 reports · 16% of complaintsrising since 2024-02“robbing attempt from them!”
The company replied on 2021-06-23: “Tavian, thank you for your review. Our company offers free professional evaluation on any media type, including hard drives, solid state drives, and more. All quotes are presented with no obligation…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“before over paying for this service.”
1 reader marked this review helpful on Trustpilot.
“they qouted me at 500 then when i sent my phone it was 1500”
The company replied on 2026-02-06: “Thank you for your feedback. I apologize for the frustration you experienced with pricing and return costs. We do not provide a quote for any service before our diagnostic process, which reveals the…”
Our classifier read this reply as a deflection.
Support unreachable
8 reports · 14% of complaintsfalling“They don’t answer emails… I requested back the drive that they couldn’t recover but they just ignored it.”
The company replied on 2022-06-09: “Thank you for your feedback. We value our customer service and would like to discuss the details of your case. Please contact us at your earliest convenience. Secure Data Recovery - Customer Success…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“This company has stopped communicating with us completely.”
The company replied on 2024-06-07: “Hi Scholarly Ozzinator, Thank you for your detailed feedback. We appreciate you bringing these issues to our attention and understand the importance of clear communication and prompt service. Please…”
Our classifier read this reply as a template response.
“most of the files came back in RAW format without titles”
The company replied on 2022-02-07: “Bob, Thank you for your feedback. Secure Data Recovery Services provides free professional diagnostics for all major media types. Your storage device was evaluated at our secure labs and our…”
Our classifier read this reply as a deflection.
Faulty product
7 reports · 12% of complaintsfalling“So they trashed the hard drive while in their possession”
The company replied on 2021-06-23: “Peter, our company appreciates and values your feedback. Secure Data Recovery offers free no-obligation diagnostics on hard drives, solid state drives, mobile devices, and other storage media. Our…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“the ROM chip on my printed circuit board was missing.”
The company replied on 2022-04-25: “We appreciate your review. Please provide us with your best availability to discuss this further. Alternatively, you may contact us directly at your earliest convenience: 800-388-1266”
Our classifier read this reply as a template response.
“most of the files came back in RAW format without titles”
The company replied on 2022-02-07: “Bob, Thank you for your feedback. Secure Data Recovery Services provides free professional diagnostics for all major media types. Your storage device was evaluated at our secure labs and our…”
Our classifier read this reply as a deflection.
Delivery failed
6 reports · 10% of complaintsfalling“Our media was lost when shipping back to us”
2 readers marked this review helpful on Trustpilot.
“They had no record of receiving it or having it.”
1 reader marked this review helpful on Trustpilot.
“This company has stopped communicating with us completely.”
The company replied on 2024-06-07: “Hi Scholarly Ozzinator, Thank you for your detailed feedback. We appreciate you bringing these issues to our attention and understand the importance of clear communication and prompt service. Please…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.