State of US Complaints
The census tracks 635 US companies, with 591 complaint reports built from 387,682 public Trustpilot reviews. See the UK report.
59,947complaints classified
591company reports
Complaint rate by sector
| Sector | Complaint rate (recent windows) | Companies ranked |
|---|---|---|
| Retail | 13% | 90 |
| Other sectors | 13% | 155 |
| Energy & Utilities | 11% | 48 |
| Telecoms & IT | 11% | 44 |
| Banking & Money | 9% | 73 |
| Travel | 9% | 71 |
| Insurance | 6% | 94 |
Most-complained-about US companies
| Company | TrustScore | Complaints | Top reported issue |
|---|---|---|---|
| Halara | 4 | 2,489 | Not as described |
| StockX | 4.2 | 2,063 | Delivery failed |
| Allianz Partners USA | 4.1 | 1,853 | Warranty disputes |
| AliExpress | 1.8 | 1,704 | Refund refused |
| Jiffy | 4.2 | 1,680 | Faulty product |
| TeePublic | 4.4 | 1,672 | Not as described |
| Expedia | 4 | 1,273 | Support unhelpful |
| Western Union | 4.3 | 1,068 | Account/app problems |
| Hostinger | 4.6 | 970 | Support unhelpful |
| T-Mobile | 1.4 | 960 | Support unhelpful |
| Shop LC | 4.3 | 953 | Not as described |
| Remitly | 4.6 | 953 | Support unhelpful |
| DoorDash | 1.1 | 945 | Delivery failed |
| Headout | 4.4 | 907 | Refund refused |
| Xoom, A PayPal Service | 4.6 | 890 | Overcharging |
| Use AI | 4 | 851 | Subscription trap |
| OneMain Financial | 4.6 | 695 | Support unhelpful |
| Ship Sticks | 4.7 | 661 | Delivery failed |
| MetLife Pet Insurance | 4.7 | 651 | Support unhelpful |
| Advance America | 4.9 | 582 | Support unhelpful |
| MultiPolls | 4.3 | 545 | Other |
| ASAP Tickets | 4.8 | 534 | Support unhelpful |
| Paylaterr | 1.2 | 523 | Support unreachable |
| United Medicare Advisors | 4.9 | 513 | Support unreachable |
| Current | 4.4 | 498 | Account/app problems |
Figures are census classifications of public Trustpilot reviews, not official complaint statistics.