Inscripture Memorial Jewellery: most-reported complaints
Automated analysis of 394 public Trustpilot reviews published 2025-05-28 to 2026-09-23. TrustScore 4.9 from 14,620 total reviews — see the Trustpilot page. Quick answer: is Inscripture Memorial Jewellery legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 33% of the 57 complaints identified in the 394 reviews analyzed. Not as described items and delivery failures were also common, representing 23% and 21% of complaints respectively. Late deliveries made up 19% of the reported issues. Trends indicate that complaints regarding product description and delivery failures are rising, while late delivery complaints are falling.
How to reach Inscripture Memorial Jewellery
These are the contact details Inscripture Memorial Jewellery publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 01702861168, email [email protected], address POBOX 6104, Leigh-on-Sea, SS1 9XE, GB.
The company claimed its Trustpilot profile on 2019-05-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 20 of 287 in Jewelry Store. We last checked this profile on 2026-09-23 and found 13 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (94%, 0.3d) · 2026-08-15 (94%, 0.3d) · 2026-08-18 (94%, 0.3d) · 2026-08-21 (94%, 0.3d) · 2026-08-24 (94%, 0.3d) · 2026-08-27 (94%, 0.3d) · 2026-09-01 (91%, 0.3d) · 2026-09-04 (91%, 0.3d) · 2026-09-07 (94%, 0.4d) · 2026-09-11 (94%, 0.4d) · 2026-09-14 (94%, 0.4d) · 2026-09-17 (94%, 0.4d) · 2026-09-20 (94%, 0.4d) · 2026-09-23 (95%, 0.4d).
Severity: 12% of this company’s 57 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2019, 50% of 10 one-to-three-star reviews were 1★; in December 2024, 46% of 13.
Counted from December 2019 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 7.0 days between the experience and publishing their negative review (203 reviews record both dates).
What their policy promises
refund window: 14 days
“We offer a refund or exchange within 14 days of purchase on all unpersonalised items”
refund window: immediately
“If a personalised item is faulty upon arrival we would be just as disappointed as you and will rectify any issues immediately.”
refund window: upon receipt
“We will refund you upon receipt via the original payment method minus a postage fee of £3.76.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 331 negative reviews that received a public reply, the median wait was 0.2 days — the company profile reports an average of under a day.
Reply quality: of 331 company replies to negative reviews analysed, 59% engaged with the specific problem and 9% were generic templates.
Review provenance: 306 company-invited reviews in the recent window average 4.90★, while 42 organic (uninvited) reviews average 4.62★.
20% of its 328 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 33% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 1,417 of this company’s 14,620 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about Inscripture Memorial Jewellery?
Faulty product
19 reports · 33% of complaintssteady“They are refusing any form of refund.”
The company replied on 2026-03-01: “Hello Aimee Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed you feel, especially when the necklace was intended to be such a meaningful gift. We…”
Our classifier read this reply as a deflection.
“No picture off my mum who passed away”
The company replied on 2025-09-14: “Hello Taylor We're so sorry for your loss and for any disappointment caused. I’ve looked into your order and can see you purchased an Illustration Bracelet, which is designed for a hand-drawn…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The charm has come loose 2 times and is badly tarnished”
The company replied on 2026-09-22: “Hello Sarah We’re genuinely sorry to hear how disappointed you feel, particularly given the incredibly sentimental meaning behind your bracelet. As we explained when you contacted us, this bracelet…”
Our classifier read this reply as a deflection.
Not as described
13 reports · 23% of complaintsrising since 2026-05“instead she looks like a Ghost no colour what so ever”
The company replied on 2025-07-31: “Hello Joyce Thank you for your feedback, and please know how deeply sorry we are for your loss. We understand how important your jewellery piece is, and it’s never our intention to cause further…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“no replacement was sent but the original arrived 2 days later”
The company replied on 2026-01-08: “Hello Christina Thank you for taking the time to leave your review. We’re very sorry to hear about the delay you experienced with Royal Mail and how upsetting this has been, especially given how…”
Our classifier read this reply as a substantive response.
“The inscription is very small and doesn't make best use of the available space.”
The company replied on 2026-08-20: “Hello Cheryl Thank you for your feedback. We're very sorry to read that you're disappointed. We're just wondering if this review may not have been intended for us, as the details you've mentioned…”
Our classifier read this reply as a deflection.
Delivery failed
12 reports · 21% of complaintsrising since 2026-05“More than a month later, I still have not received the order.”
The company replied on 2026-09-12: “Hello Alice We’re very sorry to read this review, particularly as we have responded to every email you have sent us within our stated response times. We can only assume that, for some reason, our…”
Our classifier read this reply as a deflection.
“Placed an order for a present which they say was delivered on the 8th January. I work from home and no delivery was made that day.”
The company replied on 2026-01-16: “Hello Joanne Thank you for taking the time to update your review, we truly appreciate your patience while we investigated your missing delivery with Royal Mail. As we explained during our…”
Our classifier read this reply as a deflection.
“no replacement was sent but the original arrived 2 days later”
The company replied on 2026-01-08: “Hello Christina Thank you for taking the time to leave your review. We’re very sorry to hear about the delay you experienced with Royal Mail and how upsetting this has been, especially given how…”
Our classifier read this reply as a substantive response.
Delivery late
11 reports · 19% of complaintsfalling“support took several days to reply and has now stopped responding”
The company replied on 2026-09-05: “Hello Alice We’re very sorry to hear how disappointed you are, particularly as we completely appreciate the importance of receiving a meaningful gift in time for a special birthday. We would,…”
Our classifier read this reply as a deflection.
“It’s now been three weeks since my dispatch email and no sign of my package.”
The company replied on 2025-12-27: “Hello Emily We’re so sorry to hear how upsetting this has been, especially as this was intended to be a Christmas gift for your mum. We completely understand how disappointing it is when something so…”
Our classifier read this reply as a substantive response.
“resulted in my sisters 40th birthday present being 5 days late.”
The company replied on 2026-09-22: “Hello Amy Thank you so much for taking the time to share your feedback with us. We’re so pleased to hear that you were happy with the order, and most importantly, that your sister loved her gift. We…”
Our classifier read this reply as a deflection.
Support unhelpful
6 reports · 10% of complaintsrising since 2026-05“More than a month later, I still have not received the order.”
The company replied on 2026-09-12: “Hello Alice We’re very sorry to read this review, particularly as we have responded to every email you have sent us within our stated response times. We can only assume that, for some reason, our…”
Our classifier read this reply as a deflection.
“support took several days to reply and has now stopped responding”
The company replied on 2026-09-05: “Hello Alice We’re very sorry to hear how disappointed you are, particularly as we completely appreciate the importance of receiving a meaningful gift in time for a special birthday. We would,…”
Our classifier read this reply as a deflection.
“Placed an order for a present which they say was delivered on the 8th January. I work from home and no delivery was made that day.”
The company replied on 2026-01-16: “Hello Joanne Thank you for taking the time to update your review, we truly appreciate your patience while we investigated your missing delivery with Royal Mail. As we explained during our…”
Our classifier read this reply as a deflection.
Refund refused
4 reports · 7% of complaintssteady“They are refusing any form of refund.”
The company replied on 2026-03-01: “Hello Aimee Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed you feel, especially when the necklace was intended to be such a meaningful gift. We…”
Our classifier read this reply as a deflection.
“They also made no efforts to rectify the situation did not offer me the opportunity to redo it or a refund”
The company replied on 2026-02-15: “Hello Feven, We are genuinely sorry that you feel so unhappy with your experience. However, we do need to address the statements made in your review. Referring to our team as “stupid people”,…”
Our classifier read this reply as a deflection.
“They sent an email to say it was out of stock.”
The company replied on 2025-12-20: “Hello We’re truly sorry to read your review and understand how upsetting this experience has been, particularly given the very personal reason for your order and the significance of Boxing Day for…”
Our classifier read this reply as a substantive response.
Compare Inscripture Memorial Jewellery with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.