green.ch: most-reported complaints
- Complaints in recent reviews
- 54% of 26 recent reviews analysed
- Most-reported issue
- Billing errors 36% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 4.2 from 541 total reviews
- Review window analysed
- 2020-06-14 to 2026-10-06 26 reviews
- Sector
- Telecoms & IT
Automated analysis of 26 public Trustpilot reviews published 2020-06-14 to 2026-10-06. TrustScore 4.2 from 541 total reviews — see the Trustpilot page. Quick answer: is green.ch legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report billing errors and difficulties canceling their accounts, with each issue cited in 36% of the 14 identified complaints. Support was reported as unreachable by 29% of complainants, while 21% mentioned changes to their contract terms. These findings are based on 26 reviews analyzed between June 2020 and October 2026. No clear trend could be established for any of these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about green.ch?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Billing errors | 36% | 5 | ||
| Hard to cancel | 36% | 5 | ||
| Support unreachable | 29% | 4 | ||
| Contract term changes | 21% | 3 | ||
| Support unhelpful | 21% | 3 | ||
| Delivery late | 21% | 3 |
Billing errors
5 reports · 36% of complaints“They are charging us for a service we couldn’t use.”
1 reader marked this review helpful on Trustpilot.
“Over the past 2 years I also experienced wrong invoicing and generally poor treatment as a loyal customer.”
1 reader marked this review helpful on Trustpilot.
“I am stuck paying for it for three months.”
Hard to cancel
5 reports · 36% of complaints“They are charging us for a service we couldn’t use.”
1 reader marked this review helpful on Trustpilot.
“I am stuck paying for it for three months.”
“they double it, when you try to solve this they are nowhere to find and have a special process to cancel.”
Support unreachable
4 reports · 29% of complaints“After I paid my yearly amount I didn’t get any information about the next steps. None.”
1 reader marked this review helpful on Trustpilot.
“Despite clearly stating my intent to cancel the subscription due to Green's repeated failures, I recently received an invoice from Green.”
“I'm still fighting to not having to pay one of them, I have an open ticket, it has been now 12 days without a reply”
Contract term changes
3 reports · 21% of complaints“they forced me to pay out the rest of the contract”
“price that basically doubles when the contract ends”
“green said I could cancel early but have to pay 300.-”
Support unhelpful
3 reports · 21% of complaints“Over the past 2 years I also experienced wrong invoicing and generally poor treatment as a loyal customer.”
1 reader marked this review helpful on Trustpilot.
“Still Green activated my home internet after 10 days later than arranged date”
“after signing up over two weeks ago I'm still not connected to the internet”
Delivery late
3 reports · 21% of complaints“Despite clearly stating my intent to cancel the subscription due to Green's repeated failures, I recently received an invoice from Green.”
“been waiting for 30 minutes: that's not ok.”
“after signing up over two weeks ago I'm still not connected to the internet”
How to reach green.ch
These are the contact details green.ch publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone 0564602323, email [email protected], address Industriestrasse 33, Lupfig, 5242, CH.
The company claimed its Trustpilot profile on 2024-08-26. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.5★ on Google (1,114 reviews, as of November 2026)
TrustScore over time
4.2 → 4.2 across 10 census measurements since 2026-10-06. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 10 dated readings
2026-10-06 (0%, 0.0d) · 2026-10-09 (0%, 0.0d) · 2026-10-15 (0%, 0.0d) · 2026-10-21 (0%, 0.0d) · 2026-10-24 (0%, 0.0d) · 2026-10-30 (0%, 0.0d) · 2026-11-02 (0%, 0.0d) · 2026-11-05 (0%, 0.0d) · 2026-11-08 (0%, 0.0d) · 2026-11-11 (0%, 0.0d).
What their policy promises
refund window: next billing period onwards
“no further invoice will be issued for the removed resource from the next billing period onwards.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-05.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-11-09.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Sector benchmark: billing errors makes up 36% of this company’s complaints vs a 13% median across 53 ranked companies in its sector.
Review velocity: 236 of this company’s 541 Trustpilot reviews (44%) were written in the last 12 months.
Other companies with evidenced “Billing errors” complaints
See all companies by issue: Billing errors · Hard to cancel · Support unreachable · Contract term changes · Support unhelpful · Delivery late
Compare green.ch with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-09.