NEWITY LLC: most-reported complaints
Automated analysis of 171 public Trustpilot reviews published 2025-07-21 to 2026-09-15. TrustScore 4.6 from 261 total reviews — see the Trustpilot page. Quick answer: is NEWITY LLC legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, accounting for 36% of the 14 identified complaints. Other frequent issues include unhelpful support and misleading pricing, each cited in 21% of the complaints. One reviewer noted that support was unhelpful when an approved loan amount was unexpectedly reduced without notice. Another complaint highlighted that interest prices increased significantly at closing compared to initial quotes.
How to reach NEWITY LLC
These are the contact details NEWITY LLC publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 7738398089, email [email protected].
The company claimed its Trustpilot profile on 2025-04-02, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-17. Trustpilot ranks it 68 of 84 in Loan Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.3★ on Google (257 reviews)
TrustScore over time
4.6 → 4.6 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (71%, 29.2d) · 2026-09-03 (67%, 32.5d) · 2026-09-06 (67%, 32.5d) · 2026-09-09 (57%, 32.5d) · 2026-09-15 (57%, 32.5d) · 2026-09-21 (50%, 32.5d) · 2026-09-24 (50%, 32.5d).
What their policy promises
support availability: email, phone, or live chat
“Connect with our team by email, phone, or live chat.”
support availability: Mon-Fri 8am-5pm CT, Sat 10am-7pm CT
“Mon – Fri: 8am – 5pm CT Sat: 10am – 7pm CT Sun: Closed”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
64% of its 150 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 36% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 152 of this company’s 261 Trustpilot reviews (58%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about NEWITY LLC?
Support unreachable
5 reports · 36% of complaints“no way to speak to the billing department”
“I've contacted customer service numerous times before submitting a loan applications and after, and had received no response.”
“I have begun to compile and document the repeated texts and plan to refer the issue to an attorney.”
The company replied on 2026-05-27: “Ricky, we appreciate you sharing the unsolicited text messages with our team so we could verify that the messages were not sent by NEWITY or any of its affiliates. We hope you are able to resolve the…”
Our classifier read this reply as a deflection.
Other
4 reports · 29% of complaints“The frustrating part is they declined our SBA loan application and put an SBA approval hold”
The company replied on 2026-06-17: “Michael, thank you for your feedback. We have requested more information from you, but have not heard back. We would like to understand more about your experience. Could you please contact our team…”
Our classifier read this reply as a template response.
“I've contacted customer service numerous times before submitting a loan applications and after, and had received no response.”
“the process was painfully slow and the request for documentation was never ending not concise.”
The company replied on 2026-02-25: “Hi Richard, thank you for your feedback and we're glad we could help your business secure funding. We understand the process felt slow at times; meeting all loan requirements can involve…”
Our classifier read this reply as a template response.
Support unhelpful
3 reports · 21% of complaints“approved amount was unexpectedly reduced to $33,000 without any prior notice”
The company replied on 2025-10-02: “Hi Ashley, thank you for sharing your feedback. We're sorry your experience didn’t reflect the efficient process we strive to provide. Our team has reached out directly to address your concerns. Our…”
Our classifier read this reply as a deflection.
“These horrible scammers keep messaging our company relentlessly after being asked to stop!”
The company replied on 2026-06-02: “Morgan, thank you for the feedback. The communications you received were our weekly newsletter. To stop receiving it, recipients need to click to unsubscribe, which we've done on your behalf. NEWITY,…”
Our classifier read this reply as a deflection.
“Poor communication of what’s needed.”
The company replied on 2025-10-02: “Hello David, we’re sorry to hear that you did not have the positive experience we aim to deliver to our clients. Every loan application is different, and certain applications can be more complicated…”
Our classifier read this reply as a deflection.
Misleading pricing
3 reports · 21% of complaints“The told me on intrest price than at closing it almost tripled”
The company replied on 2025-10-02: “Hi Shannon, thank you for sharing your feedback. We’re glad we could support you in qualifying for and securing your SBA loan in just over 30 days. Regarding your interest rate concerns, we…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I was initially told I qualified based on my business type and revenue, then later completely denied”
The company replied on 2025-08-14: “Jeff, thank you for taking the time to share your experience. We’re sorry the process didn’t meet your expectations. While each application is subject to a detailed review process, unfortunately, not…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“their closing cost was $7,500 on a $150k loan and then SBA supposedly got another $2,550 so just a bump over $10k at closing”
Account/app problems
2 reports · 14% of complaints“no way to speak to the billing department”
“I can't access our account at all.”
Billing errors
2 reports · 14% of complaints“no way to speak to the billing department”
“approved amount was unexpectedly reduced to $33,000 without any prior notice”
The company replied on 2025-10-02: “Hi Ashley, thank you for sharing your feedback. We're sorry your experience didn’t reflect the efficient process we strive to provide. Our team has reached out directly to address your concerns. Our…”
Our classifier read this reply as a deflection.
Compare NEWITY LLC with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-16.