Debt Advisory Services: most-reported complaints
Automated analysis of 319 public Trustpilot reviews published 2024-09-05 to 2026-09-23. TrustScore 4.9 from 2,792 total reviews — see the Trustpilot page. Quick answer: is Debt Advisory Services legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 12 out of 24 identified complaints citing staff losing patience or being difficult to engage. A significant portion of feedback, accounting for 21% of complaints, highlights that support is unreachable, with customers noting a lack of communication via email or phone. Other reported issues include billing errors, such as unauthorized charges despite agreed cancellations, and aggressive collections practices that allegedly led to bank account defaults.
How to reach Debt Advisory Services
These are the contact details Debt Advisory Services publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01204 890760, email [email protected].
The company claimed its Trustpilot profile on 2024-07-30 and uses Trustpilot’s paid features. Trustpilot ranks it 6 of 18 in Debt Relief Service. We last checked this profile on 2026-09-24 and found 9 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Tried to negotiate debt repayments with creditors on your own? Please help the CAB”.
Elsewhere: 4.3★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 38% of this company’s 24 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (26 reviews record both dates).
What their policy promises
support availability: expert debt help
“Expert debt help to find the right solution for you”
support availability: full support
“We give you full support”
support availability: compassionate, ethical advice every step of the way
“Receive compassionate, ethical advice every step of the way.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 260 company-invited reviews in the recent window average 4.96★, while 37 organic (uninvited) reviews average 4.68★.
34% of its 287 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 843 of this company’s 2,792 Trustpilot reviews (30%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Debt Advisory Services?
Support unhelpful
12 reports · 50% of complaints“Losing their patience with you when you’re confused”
1 reader marked this review helpful on Trustpilot.
“Became very abrupt for wasting time and not doing what they wanted within a small timeframe.”
1 reader marked this review helpful on Trustpilot.
“Every time I called for an update, I was promised that things would be sorted and that I would receive a callback—yet I never did.”
Support unreachable
5 reports · 21% of complaints“no one communicated with me, responded to my emails or my phone calls.”
1 reader marked this review helpful on Trustpilot.
“contacting them is near to impossible”
“This company is so misleading. I was told that it would be £40 a month payment for their services.”
Billing errors
3 reports · 12% of complaints“They have taken £250 from my account despite us having a verbal and written agreement that it would be cancelled.”
“kept changing the amount I would have to pay back.”
“Messaged and emailed several times and no reply!”
Aggressive collections
2 reports · 8% of complaints“Did not make payments to my debtors, causing my bank account to default.”
“Still getting phone calls and letters a year later”
The company replied on 2024-09-06: “Thank you for your lovely review! We’re thrilled to hear that we could make things easy for you and help you find a solution you’re happy with. It’s always our aim to provide straightforward and…”
Our classifier read this reply as a template response.
Refund refused
2 reports · 8% of complaints“Did not make payments to my debtors, causing my bank account to default.”
“They have taken £250 from my account despite us having a verbal and written agreement that it would be cancelled.”
Compare Debt Advisory Services with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.