YouTube: most-reported complaints
Automated analysis of 469 public Trustpilot reviews published 2025-03-17 to 2026-09-26. TrustScore 1.5 from 11,505 total reviews — see the Trustpilot page. Quick answer: is YouTube legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 57% of the 233 complaints identified in 469 reviews. These complaints frequently mention problems with ad frequency and app performance. Additionally, 11% of reviewers cite unhelpful support, a trend that is currently rising, while 9% and 6% report account or app problems and unreachable support respectively.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Trustpilot has posted a consumer alert on this company’s profile. See the Trustpilot page for the current notice.
The company claimed its Trustpilot profile on 2022-06-01. We last checked this profile on 2026-09-26 and found 9 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
1.5 → 1.5 across 11 census measurements since 2026-08-24. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-09-01 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-07 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 11% of this company’s 233 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In June 2026, 89% of 53 one-to-three-star reviews were 1★; in September 2026, 86% of 55.
Counted from June 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (640 reviews record both dates).
Sector benchmark: other makes up 57% of this company’s complaints vs a 13% median across 91 ranked companies in its sector.
Review velocity: 1,712 of this company’s 11,505 Trustpilot reviews (15%) were written in the last 12 months.
What are the most common complaints about YouTube?
Other
133 reports · 57% of complaintssteady“youtube has somehow ruined a perfect app. there are 60 second adds every 5 minutes”
6 readers marked this review helpful on Trustpilot.
“YouTube is a disaster in my opinion”
5 readers marked this review helpful on Trustpilot.
“YouTube ads are still absolutely miserable after years of complaints”
5 readers marked this review helpful on Trustpilot.
Support unhelpful
25 reports · 11% of complaintsrising since 2026-04“Customer service refuses to help, refuses to escalate, and refuses to accept a complaint.”
4 readers marked this review helpful on Trustpilot.
“i think its time to find another platform as its become ridiculous”
4 readers marked this review helpful on Trustpilot.
“My comments and replies, which follow community guidelines, disappear frequently on many channels”
4 readers marked this review helpful on Trustpilot.
Account/app problems
21 reports · 9% of complaintssteady“They removed my YouTube access.”
3 readers marked this review helpful on Trustpilot.
“The channel that I would give my life updates on got terminated for nudity.... ok.... theres no nudity.”
2 readers marked this review helpful on Trustpilot.
“Why you make it impossible to see what I just watched on my TV??!!!”
2 readers marked this review helpful on Trustpilot.
Support unreachable
15 reports · 6% of complaintssteady“Chat support goes 404 and email support goes unanswered.”
4 readers marked this review helpful on Trustpilot.
“I've struggled to find any meaningful way to speak to a real person”
2 readers marked this review helpful on Trustpilot.
“Youtube are impossible to contact basically you have to report the channels and they are not removed.”
1 reader marked this review helpful on Trustpilot.
Faulty product
11 reports · 5% of complaintssteady“The app has so many ads it’s unuseable”
4 readers marked this review helpful on Trustpilot.
“do not honour their 100 day return policy/guarantee”
1 reader marked this review helpful on Trustpilot.
“Received the Glasses that are self focusing NOT from the add on YouTube low and behold there a load of crap”
1 reader marked this review helpful on Trustpilot.
Overcharging
10 reports · 4% of complaintsrising since 2026-04“they want to raise the price on premium customers”
3 readers marked this review helpful on Trustpilot.
“from EUR 9.99 to 13.99 EUR.”
2 readers marked this review helpful on Trustpilot.
“the recent price increase to $20 a month is beyond ridiculous”
1 reader marked this review helpful on Trustpilot.
Compare YouTube with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.