People Like Us Home Exchange: most-reported complaints
Automated analysis of 217 public Trustpilot reviews published 2020-06-29 to 2026-08-31. TrustScore 4.9 from 1,374 total reviews — see the Trustpilot page. Quick answer: is People Like Us Home Exchange legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 217 Trustpilot reviews analysed, the most-reported issues with People Like Us Home Exchange were: Support unhelpful (4 reports), Other (3 reports). There are not enough reviews to establish a trend.
How to reach People Like Us Home Exchange
These are the contact details People Like Us Home Exchange publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2019-10-07 and last replied to a negative review on 2026-08-01. Trustpilot ranks it 1 of 3 in Homestay. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (102 reviews)
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-09-03 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
What their policy promises
support availability: support service
“Contact our support service and we'll do whatever we can to help you.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
25% of its 201 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 215 of this company’s 1,374 Trustpilot reviews (16%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about People Like Us Home Exchange?
Support unhelpful
4 reports · 50% of complaints“Very rude customer service after explaining my circumstances for cancelling tthe membership”
The company replied on 2025-03-01: “Hi Alexandra Balota ("MAMA FRATE"), We take our support very seriously at People Like Us and we're proud of both our support record and our excellent 4.9 Trustpilot rating. This has been very…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“Support is very bad and rude”
The company replied on 2024-07-14: “Hi, we have no one on our site that matches your details, nor used our support services. If you have indeed tried to use our service and you're having any issue, you're welcome to contact us:…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“To my surprise, the admins immediately deleted my post, citing their "no negative posts" rule.”
The company replied on 2026-08-01: “Hi Anna, Drew here (founder). I want to respond to this directly and factually, because a couple of the claims here don't reflect what actually happened. On "my emails were completely ignored": your…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
Other
3 reports · 38% of complaints“Owner of website censors free speech on the Facebook page”
The company replied on 2022-02-20: “Hi Tara, We run the busiest home exchange Facebook group in the world. We have long-standing rules which are there to provide a safe, kind, enjoyable space for everyone in our community. We do not…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“The owners/staff of PLU then started publicly sharing my user history in an attempt to humiliate me”
The company replied on 2024-09-16: “Cristian, You claimed in our Facebook group today, and I quote "I've reached out to 25-30 people on both platforms [referring to another site as well], all with their properties listed as available.…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Unfortunately the website is a little chaotic and the automatic translation quite awkward.”
The company replied on 2020-07-01: “Hi Andrea, Thank you for your review. Most translations are provided by Google right now. Our amazing community has offered to do translations for the site so I have it on my near-term list of things…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Compare People Like Us Home Exchange with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.