Coverage

Scale

1,097,634 public Trustpilot reviews harvested, across 2,021 actively-tracked companies. Of those reviews, 193,663 have been classified as complaints, and 1,419 companies have at least one complaint category that clears our evidence gate and is published as a report.

“Actively-tracked” excludes 1,892 retired slugs whose Trustpilot profile no longer exists — we keep their history for continuity but don’t recount them as coverage.

Freshness

The most recent harvest cycle recorded a run at 2026-11-13 — about 0.8 hours ago. Based on 54,529 consecutive-harvest gaps recorded across the registry, a company is typically re-harvested roughly every 3.0 days — that’s the census’s real full-pass cadence, measured, not asserted.

Throughput

What we deliberately don’t count

This is the part most trackers leave out. A census is only as honest as its limits, so here they are:

• Trustpilot caps anonymous pagination at 10 pages (200 reviews) per view. A company with a long history is sampled, not read in full — we can only ever see what that limit allows.
• Large companies get extra, deliberately biased passes. Of 1,097,634 reviews harvested, 212,351 came from star-filtered passes that specifically over-sample 1–3★ reviews, against 885,283 from the unbiased, chronological “recent” window. Because of that, headline complaint rates on this site are computed only from the unbiased “recent” window — never from the star-filtered passes, which would inflate them.
• Positive reviews are logged but not read by the classifier. Of 778,883 4–5★ reviews on file, only 212 have ever been classified — and those are all cases where a reviewer originally wrote a 1–3★ review that got classified, then edited their rating up afterwards. New 4–5★ reviews are never sent to the classifier at all; only 1–3★ reviews are read in detail.
• Some reviews are deliberately parked, not backlogged. 102,888 reviews are currently marked low-priority because the company they belong to already has both an evidenced complaint category and a computed trend — reading more of the same signal there adds little. That’s a resourcing choice, not a failure state.
• A company only gets a published report once it clears an evidence bar. We publish a complaint category only when at least two distinct, verified verbatim quotes support it — so thinner companies are deliberately left unindexed rather than given a page built on one quote.