Wasabi Technologies: most-reported complaints
Automated analysis of 23 public Trustpilot reviews published 2020-09-11 to 2026-07-20. TrustScore 1.8 from 24 total reviews — see the Trustpilot page. Quick answer: is Wasabi Technologies legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with overcharging and unhelpful support, each accounting for 35% of the 17 identified complaints. Billing errors and misleading pricing were also cited, with each representing 18% of the complaints. Specific concerns include continued charges after account deletion or cancellation, difficulty removing accounts, and discrepancies between advertised prices and actual service requirements. No trend could be established due to the limited number of reviews.
How to reach Wasabi Technologies
These are the contact details Wasabi Technologies publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address Huntington Ave 111, Boston, 02199, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2025-04-15 and last replied to a negative review on 2025-10-31 — more than six months ago. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: WASABI TECHNOLOGIES UK LIMITED (no. 15349803), active, incorporated 2023 (2.7 years); next accounts due 2027-09-30, last accounts filed 2026-05-26. 2 current officers; 2 filings in the last 12 months (6 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.6★ on Google (9 reviews)
What their policy promises
support availability: free and paid support plans
“Wasabiでは、お客様のニーズにお応えするため、無料・有料のサポートプランをご用意しております。”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-25.
Sector benchmark: overcharging makes up 35% of this company’s complaints vs a 14% median across 142 ranked companies in its sector.
Review velocity: 6 of this company’s 24 Trustpilot reviews (25%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Wasabi Technologies?
Overcharging
6 reports · 35% of complaints“I have totally deleted my all bucket and all data from my account but this company is still charging every month without no service.”
The company replied on 2025-10-08: “Hi, we're so sorry you're having trouble! We are happy to address your concern. Please email us at [email protected]. Thank you!”
Our classifier read this reply as a template response.
“Wasabi keeps charging you a minimum fee even when you have zero data and zero buckets”
1 reader marked this review helpful on Trustpilot.
“The day I delete my account, I am STILL sent emails for invoices!”
The company replied on 2025-10-31: “We're so sorry to hear this and understand your frustration! One of our senior support representatives will reach out to you via email to address your concerns.”
Our classifier read this reply as a template response.
Support unhelpful
6 reports · 35% of complaints“they say we cannot remove my account”
“they have corrupted entire data on their TX Location”
1 reader marked this review helpful on Trustpilot.
“The day I delete my account, I am STILL sent emails for invoices!”
The company replied on 2025-10-31: “We're so sorry to hear this and understand your frustration! One of our senior support representatives will reach out to you via email to address your concerns.”
Our classifier read this reply as a template response.
Misleading pricing
3 reports · 18% of complaints“advertised $8.99 per terabyte and signed up for a free trial to discover it requires Windows Server”
The company replied on 2025-07-15: “Hi, we're so sorry you're having trouble! We appreciate the feedback and have made updates on the website page to reflect system requirements for Cloud NAS. We noticed you have reached out to us…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Promotes themselves as no hidden fees but there are hidden costs not specified on the front page”
3 readers marked this review helpful on Trustpilot.
Billing errors
3 reports · 18% of complaints“even when you cancel their service, remove all buckets they continue to charge you the money”
2 readers marked this review helpful on Trustpilot.
“Wasabi keeps charging you a minimum fee even when you have zero data and zero buckets”
1 reader marked this review helpful on Trustpilot.
Hard to cancel
2 reports · 12% of complaints“this 3-month lock period — where you still have to pay for deleted objects — is making my bill skyrocket.”
“Tried to cancel my account and they wouldn't let me. Kept charging me, so I asked them to cancel and send a refund”
The company replied on 2025-05-28: “We're sorry you're having trouble! We've requested more information, but could you share the email associated with your account as well as your dedicated sales rep? We'll reach out to you ASAP and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-26.