Slomin's Inc.: most-reported complaints
Automated analysis of 291 public Trustpilot reviews published 2025-12-30 to 2026-09-16. TrustScore 4.5 from 6,388 total reviews — see the Trustpilot page. Quick answer: is Slomin's Inc. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 20 reports accounting for 29% of identified complaints, a trend that is rising. Missed appointments are the second most common issue, cited in 16 reports (23% of complaints), also showing a rising trend. Additionally, 12 reports (17% of complaints) mention that support is unreachable, though this trend is falling. Poor core service was reported in 10 instances, representing 14% of complaints, with a rising trend.
How to reach Slomin's Inc.
These are the contact details Slomin's Inc. publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-800-ALARM-ME, email [email protected], address 125 Lauman Ln, Hicksville, 11801, US.
The company claimed its Trustpilot profile on 2016-01-04, uses Trustpilot’s paid features, and last replied to a negative review on 2025-12-18 — more than six months ago. Trustpilot ranks it 5 of 9 in Security System Supplier. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 2.8★ on Google (0 reviews)
TrustScore over time
4.5 → 4.5 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (1%, 0.0d) · 2026-08-24 (1%, 0.0d) · 2026-08-27 (1%, 0.0d) · 2026-08-30 (1%, 0.0d) · 2026-09-02 (1%, 0.0d) · 2026-09-05 (1%, 0.0d) · 2026-09-08 (1%, 0.0d) · 2026-09-11 (1%, 0.0d) · 2026-09-17 (1%, 0.0d) · 2026-09-20 (1%, 0.0d) · 2026-09-24 (1%, 0.0d).
Severity: 31% of this company’s 70 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In January 2023, 50% of 10 one-to-three-star reviews were 1★; in August 2026, 60% of 10.
Counted from January 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.5 days between the experience and publishing their negative review (360 reviews record both dates).
Measured reply time: across 132 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 132 company replies to negative reviews analysed, 43% engaged with the specific problem and 55% were generic templates.
51% of its 210 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 29% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 561 of this company’s 6,388 Trustpilot reviews (9%) were written in the last 12 months.
What are the most common complaints about Slomin's Inc.?
Support unhelpful
20 reports · 29% of complaintsrising since 2026-07“Slomins techs had no idea what the issue was or how to resolve it”
“Didn't fix either camera. Been with them over a year now, was hoping to just cancel, but they want hefty fee for that!”
“They left my elderly parents without oil for 5 days after taking their money”
Missed appointments
16 reports · 23% of complaintsrising since 2026-07“3 missed days from work to upgrade 1 system. Appointments were rescheduled without my authorization so I had no-shows”
“The call came at 10:15PM!!! My parents were asleep in bed and the technician said he was coming to service their boiler WTF?!?!?”
“the installer never showed up, so this was already a rescheduled appointment”
Support unreachable
12 reports · 17% of complaintsfalling“You can never reach a Supv. You Lv messages but They don’t call back.”
“they broke a piece of equipment on my tank and left an oil stained rag inside the tank.”
“You took about two weeks to respond to my first call”
Poor core service
10 reports · 14% of complaintsrising since 2026-07“You took about two weeks to respond to my first call”
“This is 3 weeks of trying to fix this.”
“my panel is still showing a “Tampering” alert and beeping for no reason.”
Faulty product
9 reports · 13% of complaintsfalling“Slomins techs had no idea what the issue was or how to resolve it”
“they broke a piece of equipment on my tank and left an oil stained rag inside the tank.”
“Didn't fix either camera. Been with them over a year now, was hoping to just cancel, but they want hefty fee for that!”
Other
7 reports · 10% of complaintssteady“You can never reach a Supv. You Lv messages but They don’t call back.”
“Not all of the installation could be accomplished in one go.”
“Your equipment needs to be consistant... Lives are at stake!”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.