BestForeignExchange: most-reported complaints
Automated analysis of 445 public Trustpilot reviews published 2017-06-29 to 2026-08-18. TrustScore 4.7 from 12,544 total reviews — see the Trustpilot page. Quick answer: is BestForeignExchange legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 29% of the 221 complaints identified in the 445 reviews analyzed. Support unhelpfulness is the second most frequent complaint, also representing 29% of the total, with reports on this topic showing a rising trend. Overcharging accounts for 12% of complaints, while misleading pricing makes up 9%, with both categories experiencing a rising trend.
How to reach BestForeignExchange
These are the contact details BestForeignExchange publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone +44 3316 303 203, address 15 Galena Road, Hammersmith, W6 0LT, GB.
The company claimed its Trustpilot profile on 2015-09-30 and uses Trustpilot’s paid features. Trustpilot ranks it 21 of 31 in Currency Exchange Service. We last checked this profile on 2026-09-23 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 10 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Covent Garden FX and Bestforeignexchange.com”, “Anyone used Bestforeignexchange.com delivery service?”, “bestforeignexchange.com have you used them?”.
TrustScore over time
4.7 → 4.7 across 6 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-20 (0%, 0.0d).
Severity: 2% of this company’s 221 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2017, 18% of 22 one-to-three-star reviews were 1★; in July 2019, 17% of 12.
Counted from March 2017 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Measured reply time: across 212 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 212 company replies to negative reviews analysed, 38% engaged with the specific problem and 7% were generic templates.
12% of its 172 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 29% of this company’s complaints vs a 20% median across 148 ranked companies in its sector.
Review velocity: 53 of this company’s 12,544 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about BestForeignExchange?
Other
65 reports · 29% of complaintsfalling“Had 2000 from two different brunches and I was told I will be black listed!!”
The company replied on 2017-11-06: “Dear Mr Abrishami According to money laundering regulations and other guidelines, we are suppose to request additional documents for larger transactions. If any customer split his transaction to…”
Our classifier read this reply as a deflection.
“They only hold your currency for one business day.”
“long wait to pick-up pre-booked currency ... there was only one counter open”
Support unhelpful
64 reports · 29% of complaintsrising since 2019-12“now it’s not honouring what their employee said and wasting my time”
“spoiled by an arrogant and rude member of your counter staff”
“Your rep BINOY refused to complete the transaction because I did not show him the name written on my debit card.”
Overcharging
26 reports · 12% of complaintssteady“I have been overcharged”
“I was kept waiting while the counter staff held a long telephone conversation and then told that the rate was not going to be honoured”
The company replied on 2023-01-19: “Thank you for providing No.1 Currency with feedback about your recent transaction. Customer service is very important to us and we are very sorry to hear about your experience. We wish to investigate…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“tried to charge me a different exchange rate for requesting 1 dollars bills”
The company replied on 2019-06-07: “Hi Jennifer I am sorry to hear you were not happy of your experience However we apply a different exchange rate for USD 1 bills as they are expensive to import ( because of the weight) We regret any…”
Our classifier read this reply as a deflection.
Misleading pricing
20 reports · 9% of complaintsrising since 2019-12“now it’s not honouring what their employee said and wasting my time”
“Poor rates not realistic process compare to online”
“I was kept waiting while the counter staff held a long telephone conversation and then told that the rate was not going to be honoured”
The company replied on 2023-01-19: “Thank you for providing No.1 Currency with feedback about your recent transaction. Customer service is very important to us and we are very sorry to hear about your experience. We wish to investigate…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Not as described
13 reports · 6% of complaintsfalling“I was told I wasn't allowed to take it into my country of destination”
“Ordered JPY and was given 10,000 notes.”
“Called and was told it was in stock. When I arrived I was told it wasn't and they wouldn't be able to get it at all.”
The company replied on 2019-08-14: “Dear Andrew Please accept my apologies for the inconvenience caused. Botswana Pula is a very rate currency to find in London and the very limited stock we had at our treasury was sold out . Please…”
Our classifier read this reply as a substantive response.
Delivery failed
10 reports · 4% of complaintssteady“For the second time I received a call saying they didn't have the currency I ordered.”
“Went to collect it, they didn’t have it, as they had sold out!”
“waste my time in going to the branch in vain to collect something that isn't even there”
The company replied on 2018-12-21: “We regret the inconvenience caused. Due to short supply of Argentinean Pesos we have published a notice and stated in the email confirmation send to you stating that the stocks available only from…”
Our classifier read this reply as a deflection.
Compare BestForeignExchange with…
- BestForeignExchange vs Travel FX
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- BestForeignExchange vs No1 Currency
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- BestForeignExchange vs Leftover Currency
- BestForeignExchange vs Moneycorp
- BestForeignExchange vs Currency Exchange Corporation Limited
- BestForeignExchange vs GC Partners
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-01.