sungoldpower.com: most-reported complaints
Automated analysis of 107 public Trustpilot reviews published 2025-12-08 to 2026-09-09. TrustScore 4.3 from 172 total reviews — see the Trustpilot page. Quick answer: is sungoldpower.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 53% of the 17 complaints identified. Support was described as unhelpful in 35% of these cases, while delivery delays and refused refunds were cited less frequently. The data covers a period from December 2025 to September 2026 based on 107 reviews analyzed.
How to reach sungoldpower.com
These are the contact details sungoldpower.com publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 8337616080, email [email protected], address 72 Fairbanks, Irvine, 92618, US.
The company claimed its Trustpilot profile on 2025-03-31, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-11. Trustpilot ranks it 7 of 17 in Solar Energy Company. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.4 → 4.3 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (92%, 2.2d) · 2026-08-28 (91%, 2.2d) · 2026-09-06 (100%, 2.2d) · 2026-09-09 (77%, 2.2d) · 2026-09-13 (100%, 2.2d) · 2026-09-16 (100%, 2.2d) · 2026-09-21 (100%, 2.2d).
What their policy promises
refund window: 3-10 business days
“It may take 3-5 business days to go back to you if the card is a credit card, but if it's a debit card normally it will be processed within 7-10 business days”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +2/-1 lines; added: * Dealer & Wholesale | * Contact Us; removed: * Contact Us (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 74 company-invited reviews in the recent window average 4.41★, while 39 organic (uninvited) reviews average 4.46★.
56% of its 86 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 53% of this company’s complaints vs a 33% median across 62 ranked companies in its sector.
Review velocity: 149 of this company’s 172 Trustpilot reviews (87%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about sungoldpower.com?
Faulty product
9 reports · 53% of complaints“firmware update went completely wrong and bricked my system”
The company replied on 2026-09-11: “We understand your concern about how we identified the firmware issue, and we’d like to clarify what happened. At the time, we had received reports from som customers experiencing similar issues with…”
Our classifier read this reply as a deflection.
“first they were delayed by a fire where flooding happened then it was delayed again”
The company replied on 2026-09-11: “We’re very sorry to hear about your experience. We’d really like the opportunity to help determine what is preventing the panels from producing power. Please contact our support team at…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“We never got a replacement. We got the same unit back”
The company replied on 2026-07-10: “We sincerely apologize for the inconvenience and frustration you have experienced with this issue. We understand how important a reliable power system is, especially for an off-grid application, and…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Support unhelpful
6 reports · 35% of complaints“firmware update went completely wrong and bricked my system”
The company replied on 2026-09-11: “We understand your concern about how we identified the firmware issue, and we’d like to clarify what happened. At the time, we had received reports from som customers experiencing similar issues with…”
Our classifier read this reply as a deflection.
“We never got a replacement. We got the same unit back”
The company replied on 2026-07-10: “We sincerely apologize for the inconvenience and frustration you have experienced with this issue. We understand how important a reliable power system is, especially for an off-grid application, and…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Their support is ridiculous. You create a ticket and basically work for them running in circles”
The company replied on 2026-08-14: “We’re sorry to hear that you’re frustrated with the support process. We understand that providing photos of the internal components can be inconvenient. The reason we requested these photos is that…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery late
4 reports · 24% of complaints“first they were delayed by a fire where flooding happened then it was delayed again”
The company replied on 2026-09-11: “We’re very sorry to hear about your experience. We’d really like the opportunity to help determine what is preventing the panels from producing power. Please contact our support team at…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“It's now the 24th and it hasn't been handed to FedEx.”
The company replied on 2026-07-10: “We sincerely apologize for the delay and any inconvenience caused during the shipping process. We understand your concerns about the waiting time and the importance of receiving your battery as soon…”
Our classifier read this reply as a template response.
“3 weeks later nothing, no communication, no product.”
The company replied on 2026-02-13: “Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay in your order. We also apologize for the lack of communication regarding the stock issue. We…”
Our classifier read this reply as a template response.
Refund refused
2 reports · 12% of complaints“SunGoldPower won’t send out a replacement even after they received refund from FedEx”
The company replied on 2026-08-14: “We sincerely apologize for the inconvenience and frustration this situation has caused. We have been actively following up with FedEx since the original package was reported missing. FedEx initially…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“It was inoperable the day it was delivered.”
The company replied on 2026-01-12: “Thanks for your honest feedback. We’re sorry for the issues with the refurbished unit and understand how frustrating that was. We’re glad we could resolve it with a refund and appreciate your…”
Our classifier read this reply as a template response.
Compare sungoldpower.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-09.