E.ON SE: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2022-04-10 to 2026-06-18. TrustScore 1.2 from 209 total reviews — see the Trustpilot page. Quick answer: is E.ON SE legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report billing errors and unhelpful support, each accounting for 50% of the 93 complaints identified in 100 analyzed reviews. Support issues are further characterized by reports of unreachable customer service, cited in 19% of complaints, and aggressive collections practices, mentioned in 14% of complaints. The trend for billing errors and unhelpful support remains flat, while reports of unreachable support are falling and aggressive collections are rising.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2026-01-07. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 2.9★ on Google (34 reviews) — a 1.7-star gap between its Trustpilot and Google scores.
Severity: 47% of this company’s 93 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (88 reviews record both dates).
E.ON operates in 5 markets we track — compare its complaint mix by country.
Sector benchmark: billing errors makes up 50% of this company’s complaints vs a 22% median across 55 ranked companies in its sector.
Review velocity: 11 of this company’s 209 Trustpilot reviews (5%) were written in the last 12 months.
What are the most common complaints about E.ON SE?
Billing errors
47 reports · 50% of complaintssteady“They stopped me from going. They have put me in arrears and since then trying to go to a new company which they stopped that aswell”
1 reader marked this review helpful on Trustpilot.
“they have ignored my request to come and check my meter or read my meter”
“Condtantly putting bills up and direct debit amounts, asking for lump sums in the hundreds of pounds”
Support unhelpful
46 reports · 50% of complaintssteady“They stopped me from going. They have put me in arrears and since then trying to go to a new company which they stopped that aswell”
1 reader marked this review helpful on Trustpilot.
“Condtantly putting bills up and direct debit amounts, asking for lump sums in the hundreds of pounds”
“Waiting 7 months eon came 2 times”
Support unreachable
18 reports · 19% of complaintsfalling“they have ignored my request to come and check my meter or read my meter”
“Takes hours to get hold of them to try to reconnect the service”
“they won’t help me unless I call like I’ve explained to them this isn’t possible today”
Aggressive collections
13 reports · 14% of complaintsrising since 2025-01“had £13 outstanding and rhey placed a default on me.”
“they still put my detail om credit score that I missed payments just to destroy my credit.”
“false claims stating people owe upwards of 4000 pounds”
Account/app problems
11 reports · 12% of complaintssteady“Takes hours to get hold of them to try to reconnect the service”
“they will cut your energy supply off without a second thought”
“3 attempts to convert my gas meter to smart unsuccessfull”
Overcharging
7 reports · 8% of complaintssteady“Condtantly putting bills up and direct debit amounts, asking for lump sums in the hundreds of pounds”
“they will cut your energy supply off without a second thought”
“Charged £800 pounds for 2 months .”
2 readers marked this review helpful on Trustpilot.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-24.