Flyer Club: most-reported complaints
Automated analysis of 285 public Trustpilot reviews published 2024-01-27 to 2026-09-19. TrustScore 4.9 from 1,241 total reviews — see the Trustpilot page. Quick answer: is Flyer Club legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounted for 42% of the 41 complaints identified in 285 reviews. Overcharging was the second most common issue, cited in 20% of complaints, with reports of being asked for payment codes for amounts different from the original quote. Support unhelpfulness was reported in 17% of complaints, while other issues made up the remaining 15%. The trend for misleading pricing and unhelpful support remains flat, while overcharging reports are rising and other issues are falling.
How to reach Flyer Club
These are the contact details Flyer Club publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 888-564-9034, email [email protected], address 1603 Capitol Ave, Cheyenne, 82001, US.
The company claimed its Trustpilot profile on 2022-11-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-24. Trustpilot ranks it 30 of 199 in Travel Agency. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.9★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (33%, 155.4d) · 2026-08-24 (33%, 155.4d) · 2026-08-27 (33%, 155.4d) · 2026-08-31 (33%, 155.4d) · 2026-09-03 (38%, 155.4d) · 2026-09-08 (36%, 155.4d) · 2026-09-12 (36%, 155.4d) · 2026-09-15 (36%, 155.4d) · 2026-09-18 (36%, 155.4d) · 2026-09-21 (33%, 155.4d) · 2026-09-24 (33%, 155.4d).
Severity: 68% of this company’s 41 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 5.1 days between the experience and publishing their negative review (42 reviews record both dates).
What their policy promises
support availability: 24/7
“Just call us 24/7 or use chat with our agents”
support availability: chat
“Just call us 24/7 or use chat with our agents”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +90/-0 lines; added: A | * ANA (snapshot)
- 2026-09-08: +1/-0 lines; added: English (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Reply quality: of 22 company replies to negative reviews analysed, 27% engaged with the specific problem and 18% were generic templates.
Review provenance: 217 company-invited reviews in the recent window average 4.96★, while 32 organic (uninvited) reviews average 4.75★.
48% of its 242 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 42% of this company’s complaints vs a 18% median across 87 ranked companies in its sector.
Review velocity: 496 of this company’s 1,241 Trustpilot reviews (40%) were written in the last 12 months.
What are the most common complaints about Flyer Club?
Misleading pricing
17 reports · 42% of complaintssteady“you still didn’t honor the price you originally offered.”
The company replied on 2026-07-24: “Dear Emad, Thank you for sharing your feedback. We reviewed the communication connected to your inquiry and would like to clarify a few points. We understand that travel decisions can be stressful,…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Their advertised "flexible rebooking" is misleading”
The company replied on 2025-08-04: “Hello Kristina, We are truly sorry to hear that your recent experience with us fell short of expectations, especially after having worked together previously and receiving your kind 5-star review…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Did not disclose until after payment that they use ticketing practices that do not comply with the airlines acceptable standards and rules.”
The company replied on 2025-06-01: “Dear Mr. George Chesney, We’re genuinely sorry to hear that you were dissatisfied with your experience, but we’d like to respectfully clarify a few important points for the benefit of others reading…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Overcharging
8 reports · 20% of complaintsrising since 2025-11“Then they called to Ask for my American Express OTP code for an amount that was not the same as the quote.”
1 reader marked this review helpful on Trustpilot.
“Their advertised "flexible rebooking" is misleading”
The company replied on 2025-08-04: “Hello Kristina, We are truly sorry to hear that your recent experience with us fell short of expectations, especially after having worked together previously and receiving your kind 5-star review…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Today I received a message that they inflated the price to $2,300.”
The company replied on 2026-07-24: “Dear Alexander, Thank you for your feedback. We reviewed your case and would like to provide clarification. We understand that fare changes can be disappointing, especially after spending time…”
Our classifier read this reply as a substantive response.
Support unhelpful
7 reports · 17% of complaintssteady“if you need any service after that, forget it. she will does not response”
The company replied on 2024-05-22: “Dear Paul Khalil, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, particularly after your initial booking. It is important to us…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Mr. Hunter kept putting us off, indicating that the airline (American Airlines) would have to approve the refund request.”
“not one person got a flight or a hotel room”
Other
6 reports · 15% of complaintsfalling“He did say he would try to get me some compensation for all my hassles (nothing to date has been received or even revisited as an issue)”
“Bad company. Don’t give them your money,extremely dissapointed . Air Canada fraud dept is launching investigation on their dealings.”
The company replied on 2024-12-17: “Hello Reh, We are truly sorry to hear about your dissatisfaction and appreciate you bringing this matter to our attention. At Flyer Club, we pride ourselves on our integrity and transparency in all…”
Our classifier read this reply as a template response.
“they not kept their word they have lied and scammed us throughout this whole process.”
The company replied on 2024-01-28: “We sincerely apologize for the inconvenience you've experienced, and we understand your frustration. We want to clarify that the airline canceled the flight due to unforeseen operational issues on…”
Our classifier read this reply as a deflection.
Support unreachable
6 reports · 15% of complaintsrising since 2025-11“if you need any service after that, forget it. she will does not response”
The company replied on 2024-05-22: “Dear Paul Khalil, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, particularly after your initial booking. It is important to us…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“asked for supervisor or manager call back it been 2 months still waiting no call back”
The company replied on 2026-07-24: “Dear Karla, Thank you for your feedback. We reviewed your case and understand the inconvenience caused by the communication issues. We understand that the delay in resolving the matter caused concern…”
Our classifier read this reply as a substantive response.
It promised: refund.
“never call back when you have an issue . They have 15k of my money and haven't called me in a month”
The company replied on 2026-07-24: “Dear Krishna, Thank you for sharing your feedback. We reviewed your comments and understand the concern caused by the delay in follow-up. We would like to clarify that Flyer Club takes every active…”
Our classifier read this reply as a template response.
Refund refused
5 reports · 12% of complaintssteady“When we got the confirmation the flights were thru united airlines not Lufthansa.”
“Lied to by Lolita agent. Told pets accepted in business class when called airline told no way.”
“no way to leave a message. My opinion is that flyer club is a scam site”
The company replied on 2025-02-26: “Dear Mr. Miller, We are sorry to hear about your dissatisfaction and appreciate the opportunity to clarify the situation. Our records show that your travel consultant, Owen, responded to your…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.