Stgeorge: most-reported complaints
Automated analysis of 95 public Trustpilot reviews published 2020-11-12 to 2026-09-21. TrustScore 1.2 from 96 total reviews — see the Trustpilot page. Quick answer: is Stgeorge legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, citing issues such as being locked out of online accounts. Support is also frequently described as unhelpful or unreachable, with some customers noting difficulties contacting the company from overseas. Additionally, a smaller number of reviewers mention billing errors and delays in receiving funds.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Glowshop.com St. George's Day Promotion 20% off”, “E:31/07 win 100 quid”, “Call Credit now doing 30 day Free Trial”.
TrustScore over time
1.2 → 1.2 across 4 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (0%, 0.0d) · 2026-08-26 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d).
Severity: 43% of this company’s 86 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.6 days between the experience and publishing their negative review (88 reviews record both dates).
What their policy promises
support availability: 8am to 5pm AEST
“please contact your Trade Service representative (8am to 5pm AEST)”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: account/app problems makes up 48% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 31 of this company’s 96 Trustpilot reviews (32%) were written in the last 12 months.
What are the most common complaints about Stgeorge?
Account/app problems
41 reports · 48% of complaintsrising since 2025-09“locked me out my online account. It’s impossible to contact them from overseas”
4 readers marked this review helpful on Trustpilot.
“St George froze my account with all the money in the world my family and I had.”
3 readers marked this review helpful on Trustpilot.
“they are refusing full access to the managed person’s account”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
40 reports · 46% of complaintssteady“I endured blatent contradiction for ignorant untrained staff and paralytic attendance to any urgent request.”
1 reader marked this review helpful on Trustpilot.
“I’ve been trying to resolve a refund issue for months, and despite repeated attempts to get help, nothing has been resolved.”
1 reader marked this review helpful on Trustpilot.
“St George Bank claim that they do not have a tech department but it is apparently a huge secret as to who maintains their app”
1 reader marked this review helpful on Trustpilot.
Support unreachable
32 reports · 37% of complaintssteady“locked me out my online account. It’s impossible to contact them from overseas”
4 readers marked this review helpful on Trustpilot.
“St George froze my account with all the money in the world my family and I had.”
3 readers marked this review helpful on Trustpilot.
“They blocked my card while I'm living in the Philippines—no warning, no notification, no human contact.”
1 reader marked this review helpful on Trustpilot.
Billing errors
11 reports · 13% of complaintsfalling“I am still waiting to receive the funds from the term deposit 13 days after it matured.”
2 readers marked this review helpful on Trustpilot.
“they are not refunding it now because I did not call back to advise the tax file number”
1 reader marked this review helpful on Trustpilot.
“They left a credit card I've overpaid sitting there for 10 years and made no effort to contact me”
1 reader marked this review helpful on Trustpilot.
Other
5 reports · 6% of complaintsfalling“They keep calling me and leaving voicemail, don't they know thats what scammers do best”
1 reader marked this review helpful on Trustpilot.
“credit score had plummeted — from 820 to below 600”
“so many problems with St George bank”
Misleading pricing
4 reports · 5% of complaintsfalling“they chose to roll it over into a new TD offering only 0.35%”
1 reader marked this review helpful on Trustpilot.
“I was charged a BT fee and when I called them to ask about it they told me I am on a different offer”
“Also they pay the monthly interest on the 1st of the month but back date it to the 31st of previous month on the statement to make extra millions in profits!”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.