Northwood GB: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2024-11-20 to 2026-09-09. TrustScore 1.8 from 325 total reviews — see the Trustpilot page. Quick answer: is Northwood GB legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with support, with 76 out of 100 analyzed complaints citing problems in this area. The most frequent specific complaint is that support is unhelpful, accounting for 43% of complaints, followed by support being unreachable at 26%. Other reported issues include general poor core service and miscellaneous concerns, each representing smaller shares of the total complaints.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2016-12-19. We last checked this profile on 2026-09-28 and found 100 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 38% of this company’s 76 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (76 reviews record both dates).
Sector benchmark: support unhelpful makes up 43% of this company’s complaints vs a 28% median across 151 ranked companies in its sector.
Review velocity: 48 of this company’s 325 Trustpilot reviews (15%) were written in the last 12 months.
What are the most common complaints about Northwood GB?
Support unhelpful
33 reports · 43% of complaintsfalling“They would not support me so had to do the whole eviction myself.”
3 readers marked this review helpful on Trustpilot.
“Their customer service is among the worst I’ve ever experienced — unresponsive and unhelpful.”
3 readers marked this review helpful on Trustpilot.
“Northwood manipulates reports, ignores evidence, and treats tenants like criminals at checkout”
3 readers marked this review helpful on Trustpilot.
Support unreachable
20 reports · 26% of complaintsrising since 2026-03“Keep reporting repairs and they’re not fixing anything”
4 readers marked this review helpful on Trustpilot.
“They would not support me so had to do the whole eviction myself.”
3 readers marked this review helpful on Trustpilot.
“Their customer service is among the worst I’ve ever experienced — unresponsive and unhelpful.”
3 readers marked this review helpful on Trustpilot.
Other
17 reports · 22% of complaintssteady“Northwood manipulates reports, ignores evidence, and treats tenants like criminals at checkout”
3 readers marked this review helpful on Trustpilot.
“They allowed the tenants to move in without an active carbon monoxide detector present.”
2 readers marked this review helpful on Trustpilot.
“Namely being their gas safety certificates were invalid over the 4 years!”
2 readers marked this review helpful on Trustpilot.
Poor core service
12 reports · 16% of complaintssteady“their attitude is truly shameful”
2 readers marked this review helpful on Trustpilot.
“allowing viewings to be booked on a property that was already in the midst of being rented out”
2 readers marked this review helpful on Trustpilot.
“when we moved in the house was filthy”
1 reader marked this review helpful on Trustpilot.
Faulty product
9 reports · 12% of complaintsrising since 2026-03“Keep reporting repairs and they’re not fixing anything”
4 readers marked this review helpful on Trustpilot.
“Conned and just wanted to take money and left me and my family in mouldy damp home”
2 readers marked this review helpful on Trustpilot.
“When I moved in, the jobs were far from finished and the place was FILTHY.”
1 reader marked this review helpful on Trustpilot.
Billing errors
7 reports · 9% of complaintsfalling“They withheld deposit funds, even after the tenant agreed to use part of the deposit for repairs.”
3 readers marked this review helpful on Trustpilot.
“On vacating I was charged £150 to clean the property despite employing a local cleaner to clean”
3 readers marked this review helpful on Trustpilot.
“These people are holding my money. Money which they say they haven’t received despite my bank proving otherwise.”
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-28.