wamo: most-reported complaints
Automated analysis of 308 public Trustpilot reviews published 2022-06-24 to 2026-09-19. TrustScore 4.8 from 1,428 total reviews — see the Trustpilot page. Quick answer: is wamo legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, citing issues such as frozen funds and a lack of communication. Support is another frequent concern, with users describing the help team as unreachable or unhelpful when attempting to resolve their issues. A smaller number of complaints fall under other categories, including allegations regarding licensing. The data indicates that reports of account issues and support difficulties are rising, while other complaints are falling.
How to reach wamo
These are the contact details wamo publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected], address Technique Building 132-140, Goswell Road, London, EC1V 7DY, GB.
The company claimed its Trustpilot profile on 2022-07-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-18. Trustpilot ranks it 36 of 108 in Alternative Financial Service. We last checked this profile on 2026-09-24 and found 9 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.2★ on Google (19 reviews)
TrustScore over time
4.8 → 4.8 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (93%, 2.8d) · 2026-08-15 (100%, 2.8d) · 2026-08-18 (100%, 2.8d) · 2026-08-21 (100%, 2.8d) · 2026-08-24 (100%, 2.8d) · 2026-08-27 (98%, 2.8d) · 2026-08-31 (100%, 2.8d) · 2026-09-03 (95%, 2.6d) · 2026-09-08 (93%, 2.6d) · 2026-09-12 (98%, 2.7d) · 2026-09-15 (98%, 2.7d) · 2026-09-18 (98%, 2.7d) · 2026-09-21 (98%, 3.0d) · 2026-09-24 (98%, 3.0d).
Severity: 60% of this company’s 78 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (85 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 79 negative reviews that received a public reply, the median wait was 7.8 days — the company profile reports an average of 3 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 79 company replies to negative reviews analysed, 30% engaged with the specific problem and 34% were generic templates.
Review provenance: 188 company-invited reviews in the recent window average 4.82★, while 59 organic (uninvited) reviews average 4.31★.
71% of its 218 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 55% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 960 of this company’s 1,428 Trustpilot reviews (67%) were written in the last 12 months.
What are the most common complaints about wamo?
Account/app problems
43 reports · 55% of complaintsrising since 2025-03“frozen funds and lack of communication”
The company replied on 2023-07-21: “Hi Thomas David, thank you for sharing this review, I do understand your frustration. To explain a bit about our communication choices: initially we needed to send daily updates to build an…”
Our classifier read this reply as a substantive response.
6 readers marked this review helpful on Trustpilot.
“Wamo closed my account today and my funds are in limbo.”
The company replied on 2023-07-21: “Hi James Allen, thank you for sharing your experience here. I've had a look into this for you and as far as I understand we are waiting on further documentation from you. This is to meet the new…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
5 readers marked this review helpful on Trustpilot.
“No transfers possible anymore, cards dont work.”
The company replied on 2023-07-04: “Hi Florianihof, thank you for providing this review. Our service provider, Payrnet UAB's license has been revoked by the Bank of Lithuania, and this has had an impact on our customers with EU…”
Our classifier read this reply as a substantive response.
It promised: refund.
5 readers marked this review helpful on Trustpilot.
Support unreachable
19 reports · 24% of complaintsrising since 2025-03“frozen funds and lack of communication”
The company replied on 2023-07-21: “Hi Thomas David, thank you for sharing this review, I do understand your frustration. To explain a bit about our communication choices: initially we needed to send daily updates to build an…”
Our classifier read this reply as a substantive response.
6 readers marked this review helpful on Trustpilot.
“Wamo closed my account today and my funds are in limbo.”
The company replied on 2023-07-21: “Hi James Allen, thank you for sharing your experience here. I've had a look into this for you and as far as I understand we are waiting on further documentation from you. This is to meet the new…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
5 readers marked this review helpful on Trustpilot.
“they frozed my funds (more than 50,000 EUR) and 2 weeks later started to ignore all my messages.”
3 readers marked this review helpful on Trustpilot.
Other
15 reports · 19% of complaintsfalling“These are scammers without bank license.”
The company replied on 2023-07-27: “Hello, thank you for taking the time to raise your concerns with us. We're genuinely sorry to hear about the issue you encountered. When it comes to closing or freezing accounts, we only resort to…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
“I never gave permission to be called, yet they kept calling”
The company replied on 2025-11-13: “Hi Dominick, We’re sorry to hear about your experience. At wamo, we take privacy and communication practices very seriously. After reviewing our records, we can confirm that our team only made one…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“They hold the money and fool clients around d this fintech is a virtual Malta business full Of lies”
The company replied on 2023-03-23: “Hi Jonas, sorry to hear you had a bad experience with wamo. We are sometimes required to make difficult decisions when our client operations or activities do not allow us to meet our legal…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
11 reports · 14% of complaintsrising since 2025-03“When I reached out to support, they were unhelpful and seemed more interested in deflecting than actually solving the issue.”
The company replied on 2025-07-09: “Hi Ludvig, Thank you for your feedback. We’re sorry to hear you were disappointed. The feature you requested isn’t currently supported, and while our team did their best to assist, we understand this…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“They abruptly closed my account without providing a clear explanation”
The company replied on 2024-10-14: “We’re sorry to hear about your experience. We’re unable to identify 'Makparkrevbisuz' or the email address provided when posting the review in our database. As a regulated payment institution under…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“account freeze. It has now been stuck for weeks with no meaningful response”
The company replied on 2026-03-30: “Hi there, We’re sorry to hear about your experience. Wamo operates as a regulated financial institution and is required to carry out standard compliance and transaction monitoring checks on all…”
Our classifier read this reply as a substantive response.
Billing errors
9 reports · 12% of complaintsfalling“all the customers that had accounts in partnership with that bank have their funds frozen”
The company replied on 2023-08-23: “Thank you for your feedback. We would appreciate if you could please contact us so we can liaise with you directly. We are not able to publicly comment on your individual circumstances.”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“My account has been frozen since 01/11/2022”
The company replied on 2023-06-10: “Hello Youssef, We’re sorry to hear about this experience you've had with us and we'd like to explain how this might have happened. We only freeze accounts when there is a violation of our terms and…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“My account was frozen for 1.5 months without explanation.”
The company replied on 2023-06-10: “Hello Oleksii, We’re sorry to hear about this negative experience and confusion. Accounts can be frozen due to a violation of our terms and conditions or with the financial regulations that we must…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Refunds delayed
3 reports · 4% of complaintsfalling“After 5 weeks of account Frozen for unknown reason”
The company replied on 2023-12-24: “We are sorry you are disappointed and we thank you for your feedback. As a regulated firm, we have obligations and protocols to follow. We follow these carefully so we can protect our customers. Our…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“still no response. Absolutely a fraud company”
The company replied on 2023-02-13: “Hello Tabassum, thanks for leaving your feedback and sorry to hear about your frustrating experience. I appreciate that waiting for a refund can be annoying at times. However, your refund was…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“now over 1 month has passed and no refund from Wamo”
The company replied on 2023-01-03: “Hello Jens Westling, thank you for your feedback. we aren't able to discuss the details of an account in a public forum but please contact us at [email protected] so we can provide you with the details…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Compare wamo with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.