NewDay USA: most-reported complaints
Automated analysis of 307 public Trustpilot reviews published 2025-07-04 to 2026-09-16. TrustScore 4.5 from 9,881 total reviews — see the Trustpilot page. Quick answer: is NewDay USA legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 31% of the 80 complaints identified in the last 307 reviews. Other frequent concerns include issues categorized as 'other' at 28%, alongside reports of misleading pricing and unreachable support, each representing 15% of complaints. The trend for 'other' complaints and unreachable support is rising, while unhelpful support and misleading pricing remain flat.
How to reach NewDay USA
These are the contact details NewDay USA publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (855) 630-9112, address 360 South Rosemary Avenue, Suite 1900, West Palm Beach, 33401, US.
The company claimed its Trustpilot profile on 2016-04-26, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 13 of 32 in Mortgage Lender. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.4★ on Google (0 reviews)
TrustScore over time
4.5 → 4.5 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (62%, 6.7d) · 2026-08-20 (61%, 6.7d) · 2026-08-24 (61%, 6.7d) · 2026-08-27 (60%, 6.7d) · 2026-08-30 (60%, 6.7d) · 2026-09-02 (55%, 5.5d) · 2026-09-05 (55%, 5.5d) · 2026-09-08 (55%, 5.5d) · 2026-09-14 (54%, 5.5d) · 2026-09-17 (52%, 5.5d) · 2026-09-20 (54%, 5.5d) · 2026-09-24 (60%, 6.3d).
Severity: 42% of this company’s 80 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In October 2021, 50% of 12 one-to-three-star reviews were 1★; in July 2026, 80% of 15.
Counted from October 2021 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.4 days between the experience and publishing their negative review (241 reviews record both dates).
Measured reply time: across 410 negative reviews that received a public reply, the median wait was 2.8 days — the company profile reports an average of 6 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 410 company replies to negative reviews analysed, 22% engaged with the specific problem and 63% were generic templates.
Review provenance: 223 company-invited reviews in the recent window average 4.69★, while 32 organic (uninvited) reviews average 3.16★.
55% of its 199 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 31% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 563 of this company’s 9,881 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about NewDay USA?
Support unhelpful
25 reports · 31% of complaintssteady“I ended up having to pay over $500 in late payment.”
1 reader marked this review helpful on Trustpilot.
“From not responding to me, lying about my qualifications”
“at closing we only got 600 dollars at closing and nobody notified us of the change.”
Other
22 reports · 28% of complaintsrising since 2026-06“they screwed me im a disabled veteran and they didnt do what supposed to do”
The company replied on 2025-09-26: “Thank you for contacting us. We would like to address your concern, however, we are unable to identify your loan due to the limited information. Please send us an email at…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“You immediately sold my contract to Freedom Mortgage which is a lot of time and trouble for me”
The company replied on 2026-06-10: “We appreciate your reaching out to us with your concerns about the transfer of the servicing of your loan. We are honored and humbled to hear that our team has provided you with exceptional service…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I was told that I would get $10 to 12K on closing. I got $8700.”
The company replied on 2026-02-24: “Our mission is to provide a high level of service to all our customers and would like to offer our sincere apologies if we did not meet your expectation. We are glad that you were able to speak with…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
12 reports · 15% of complaintssteady“lower VA interest rate to suck you in”
The company replied on 2026-06-10: “Thank you for acknowledging the friendliness of our employees. We deeply appreciate it. Rates and fees are dependent upon numerous factors, including loan qualifications. We would appreciate the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“My loan agent verbally read me the final disclosure numbers and told me I would get a higher cash payout then what I got”
1 reader marked this review helpful on Trustpilot.
“I honestly feel cheated.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
12 reports · 15% of complaintsrising since 2026-06“Over next three or four days I received no less than 20 to 25 calls from Rocket Mortgage and some other mortgage company.”
The company replied on 2025-09-26: “We would like to address your concern, however, we were unable to identify any application under your name. Please email us at [email protected] with your contact information and we will…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Newday still hasn’t paid us back for the overdraft fees we endured”
The company replied on 2026-09-21: “We regret that your experience was less than satisfactory. NewDay responded to your CFPB complaint on September 4, 2026, as well as addressed your request for funds in the amount of $400. If you need…”
“From not responding to me, lying about my qualifications”
Billing errors
11 reports · 14% of complaintssteady“I ended up having to pay over $500 in late payment.”
1 reader marked this review helpful on Trustpilot.
“Newday still hasn’t paid us back for the overdraft fees we endured”
The company replied on 2026-09-21: “We regret that your experience was less than satisfactory. NewDay responded to your CFPB complaint on September 4, 2026, as well as addressed your request for funds in the amount of $400. If you need…”
“They don't pay their bills.”
Overcharging
8 reports · 10% of complaintsfalling“This company charged exorbitant rates extolling the virtues of a VA lone”
“I was told one rate at the beginning, but because it took so long on new days end i had to go with another right that was higher.”
“still no call. I am sorry I could not in good conscience recommend them”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.