OFFTEK: most-reported complaints
Automated analysis of 352 public Trustpilot reviews published 2012-04-03 to 2026-08-30. TrustScore 5 from 10,406 total reviews — see the Trustpilot page. Quick answer: is OFFTEK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 31% of the 137 complaints identified in 352 reviews. Delivery problems were also frequent, with late deliveries making up 26% of complaints and failed deliveries accounting for 18%. Additionally, 16% of complaints cited items not matching their descriptions. The trend for faulty product reports remains flat, while late delivery complaints are falling.
How to reach OFFTEK
These are the contact details OFFTEK publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 0845 259 0202, email [email protected], address Claremont House Broad Lane, Tanworth In Arden, B94 5DY, GB.
The company claimed its Trustpilot profile on 2014-07-03. Trustpilot ranks it 1 of 49 in Computer Hardware Manufacturer. We last checked this profile on 2026-09-23 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: OFFTEK LIMITED (no. 03148866), active, incorporated 1996 (30.6 years); next accounts due 2027-04-30, last accounts filed 2026-04-07, 2 registered charges. 6 current officers; 3 filings in the last 12 months (91 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Offtek computer memory”, “MiniSD Memory 512 MB”.
Elsewhere: 4★ on Google (0 reviews)
TrustScore over time
5.0 → 5.0 across 7 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (0%, 0.0d) · 2026-08-14 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-05 (0%, 0.0d).
Severity: 6% of this company’s 137 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: 3-5 working days
“Your refund will be completed within 3-5 working days after the product has been received back.”
refund window: 2-3 working days
“Please allow an additional 2-3 working days for the refund to appear on your credit/debit statement”
guarantee: 100%
“100% Compatibility Guarantee”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 52 negative reviews that received a public reply, the median wait was 7.2 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 52 company replies to negative reviews analysed, 54% engaged with the specific problem and 21% were generic templates.
14% of its 201 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 31% of this company’s complaints vs a 28% median across 40 ranked companies in its sector.
Review velocity: 62 of this company’s 10,406 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about OFFTEK?
Faulty product
43 reports · 31% of complaintssteady“I then had to send both sets back and have not received a refund.”
The company replied on 2017-10-10: “Hello Richard, Thank you for your feedback. I am sorry to hear that you have been having issues with your order. I can see that you contacted us regarding an issue with your order on 03/10/2017 and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“My laptop has just burnt almost 5 minutes after using the new memory.”
The company replied on 2017-07-28: “Hello Ashraf, Thank you for your feedback. I am sorry to hear that you are having problems with your order. I can confirm that it is not possible for RAM to cause any physical damage to your machine…”
Our classifier read this reply as a substantive response.
It promised: refund.
“It doesn't work at all.”
Delivery late
36 reports · 26% of complaintsfalling“I paid an extra £5.95 for a next day delivery service that wasn't dispatched until the day after it should have arrived”
The company replied on 2014-08-07: “Helllo Emma, Thank you for your feedback. I am sorry to hear you are not happy with the services you have received so far. As of today we have not received any e-mails from you regarding the problems…”
Our classifier read this reply as a deflection.
“its week ago haven’t received my package i paid extra money for 1 2 working day delivery”
The company replied on 2023-12-05: “Hi Hamza, Thank you for your review and your communication by email. As discussed your parcel was unfortunately lost by Royal Mail and therefore a replacement order was shipped out for you. We…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“It is now 01/10/22. They have not arrived.”
The company replied on 2022-10-31: “Thanks for your review. We are sorry for the delay in your delivery which is something very unusual. We can see that your order has been delivered on the 3rd of October. Thank you again for your…”
Our classifier read this reply as a deflection.
Delivery failed
25 reports · 18% of complaintssteady“No explanation or further communication from Offtek so no idea whether to re-order or go elsewhere.”
1 reader marked this review helpful on Trustpilot.
“Completely washed their hands of it once "delivered"!”
“In the end the parcel didn't reach me, as obviously there was no surname on it”
Not as described
22 reports · 16% of complaintssteady“I've heard nothing and received no refund, so am £17 down.”
The company replied on 2017-05-05: “Hello Martin, Thank you for your feedback. As previously explained during our telephone conversation there are two variants of the N145, one which uses DDR2 and the other that uses DDR3. As you…”
Our classifier read this reply as a deflection.
“Ram was short of stated rating”
“According to the Internet and offtek's Web site, my acer aspire 3 laptop can take 12gb ram.”
The company replied on 2021-12-07: “Hello, I am sorry the module you have received does not work in your device. I can see however it has not been returned or refunded so I hope your issue has now been resolved. Jamie Stokes Technical…”
Our classifier read this reply as a substantive response.
Support unreachable
9 reports · 7% of complaintssteady“I paid an extra £5.95 for a next day delivery service that wasn't dispatched until the day after it should have arrived”
The company replied on 2014-08-07: “Helllo Emma, Thank you for your feedback. I am sorry to hear you are not happy with the services you have received so far. As of today we have not received any e-mails from you regarding the problems…”
Our classifier read this reply as a deflection.
“I have not to date had a reply which is not good from a customer point of view.”
The company replied on 2021-02-10: “Hello, Thank you for taking the time to leave a review of OFFTEK. I am sorry you originally hade problems with your order. However I am glad we have managed to solve your order without the need to…”
Our classifier read this reply as a template response.
“did not hear from them as 4g ram was not compatible for pc”
Support unhelpful
7 reports · 5% of complaintsfalling“I've heard nothing and received no refund, so am £17 down.”
The company replied on 2017-05-05: “Hello Martin, Thank you for your feedback. As previously explained during our telephone conversation there are two variants of the N145, one which uses DDR2 and the other that uses DDR3. As you…”
Our classifier read this reply as a deflection.
“DID NOT READ - ASKED FOR DETAILS I HAD ALREADY GIVEN”
“But to return them is being a real pain. I've received an email only and nothing else.”
The company replied on 2014-08-29: “Dear Ian, Thank you for your feedback. I am sorry to hear you are having difficulty contacting us by telephone. Looking at your order details I can see that a returns number has been provided to you…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Compare OFFTEK with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-02.