Registered Address Ltd: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2022-05-25 to 2026-08-07. TrustScore 4.8 from 847 total reviews — see the Trustpilot page. Quick answer: is Registered Address Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report overcharging, which accounts for 46% of the 11 complaints identified across 160 reviews. Issues with unhelpful support and misleading pricing were also cited, each representing 27% of the complaints. Additionally, 18% of reviewers mentioned that customer service was unreachable. No clear trend could be established for these issues due to the low number of reviews.
How to reach Registered Address Ltd
These are the contact details Registered Address Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 020 7060 7220, email [email protected], address International House, 36-38 Cornhill, London, EC3V 3NG, GB.
The company claimed its Trustpilot profile on 2017-09-01. Trustpilot ranks it 4 of 9 in Virtual Office Rental. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: REGISTERED ADDRESS LTD (no. 05295565), active, incorporated 2004 (21.7 years); next accounts due 2027-04-30, last accounts filed 2026-04-02. 1 current officer (5 on record historically); 7 filings in the last 12 months (87 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 2,313 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “small biz registered address servicer provider”, “Registered address”, “Student changing registered address with banks”.
Elsewhere: 4.6★ on Google (172 reviews)
TrustScore over time
4.8 → 4.8 across 5 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 158.5d) · 2026-08-21 (100%, 158.5d) · 2026-08-31 (100%, 158.5d) · 2026-09-09 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +0/-4 lines; removed: Free Scanned Letters - Worth £40 ! Learn more | Free Scanned Letters - Worth £40 ! Learn more (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 144 company-invited reviews in the recent window average 4.97★, while 20 organic (uninvited) reviews average 3.00★.
50% of its 150 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 46% of this company’s complaints vs a 14% median across 142 ranked companies in its sector.
Review velocity: 31 of this company’s 847 Trustpilot reviews (4%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Registered Address Ltd?
Overcharging
5 reports · 46% of complaints“Their prices more than doubled overnight, a whopping 122% increase. They went from £192 per annum to £426.”
The company replied on 2023-08-10: “We're sorry if the price changes came as a surprise. We inform customers 14-days prior to renewal to review their fees, at which stage they can decide to continue, amend services or cancel. The price…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I was told I had to purchase the full mail forwarding service, which costs over £100”
The company replied on 2026-02-25: “Thank you for your feedback. We offer separate address services to reflect different mail volumes, so clients can choose either general business use or Companies House/HMRC use. This is explained at…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Trying to charge 156£ for one letter because of a silly mistake”
The company replied on 2025-06-02: “Please note that we are not Royal Mail and do not charge per letter. We are an address provider, offering locations in some of the UK’s most prestigious areas. The £156 fee covers 12 months' use of…”
Our classifier read this reply as a deflection.
Support unhelpful
3 reports · 27% of complaints“the refund is still not received as of 16/09/2025”
The company replied on 2026-02-25: “Sir, this service was provided free of charge. As no payment was made, there is no amount to refund. The invoice clearly shows the £114 discount applied, which is not refundable because no money was…”
Our classifier read this reply as a deflection.
“Crimial lie managers, dont recomeneded!”
The company replied on 2022-10-26: “It appears you have left us numerous negative reviews under different names to coerce us into approving your account. We have made it very clear in our communications that we can not approve an…”
Our classifier read this reply as a deflection.
Misleading pricing
3 reports · 27% of complaints“They charged for every little things”
The company replied on 2024-10-14: “Thank you for your feedback. Please kindly note, we charge separately for each address service as they generate different mail volumes and allow clients to choose between general business use or…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“I find out there's an additional £15+VAT charge to keep your address up to date (a.k.a. the entire purpose of the underlying service).”
The company replied on 2022-11-04: “Thank you for your review. Unfortunately, we have not able to find you in our client database. Our fees are competitive and reflect the quality of our addresses and the level of service we deliver,…”
Our classifier read this reply as a template response.
“I found that quickly the price got away from me”
Support unreachable
2 reports · 18% of complaints“no customer service whatsoever”
The company replied on 2022-07-29: “We're sorry to hear this. Further to your conversation yesterday, and having looked at your account history, I understand we received over 40 letters for which the forwarding fees were not paid. We…”
Our classifier read this reply as a deflection.
“my email hasn't received any response”
The company replied on 2025-09-01: “We believe this review may be intended for another business, as we operate with a full ticketing system and automated email confirmations. If this is a genuine concern, please contact our support…”
Our classifier read this reply as a deflection.
Compare Registered Address Ltd with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.