AID Fuel Oils: most-reported complaints
Automated analysis of 247 public Trustpilot reviews published 2021-05-06 to 2026-09-01. TrustScore 4.9 from 3,228 total reviews — see the Trustpilot page. Quick answer: is AID Fuel Oils legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which account for 44% of the 43 identified complaints and show a falling trend. Delivery failures are the second most common issue, cited in 23% of complaints with a flat trend. Unhelpful customer support is reported in 21% of complaints, also showing a flat trend. Other issues make up the remaining 12% of complaints and are on a rising trend.
How to reach AID Fuel Oils
These are the contact details AID Fuel Oils publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01543 506117, email [email protected], address Cocksparrow Lane, Cannock, WS12 4PB, GB.
The company claimed its Trustpilot profile on 2014-09-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-23 — more than six months ago. Trustpilot ranks it 10 of 25 in Fuel Supplier. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.1★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-30 (100%, 0.0d) · 2026-09-02 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-11 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-18 (100%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Severity: 19% of this company’s 43 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 14.5 days between the experience and publishing their negative review (26 reviews record both dates).
Measured reply time: across 71 negative reviews that received a public reply, the median wait was 1.1 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 71 company replies to negative reviews analysed, 55% engaged with the specific problem and 15% were generic templates.
6% of its 200 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 44% of this company’s complaints vs a 24% median across 53 ranked companies in its sector.
Review velocity: 263 of this company’s 3,228 Trustpilot reviews (8%) were written in the last 12 months.
What are the most common complaints about AID Fuel Oils?
Delivery late
19 reports · 44% of complaintsfalling“it was nearly lunchtime before it came, and it filled the tank.”
The company replied on 2026-01-08: “Thank you for taking the time to leave a review. We’re sorry to hear how distressing this situation was for you, particularly being without heating during cold weather. As advised previously, our…”
Our classifier read this reply as a deflection.
“The driver arrived no message prior to his arrival therefore my husband wasn’t at home”
“They said they would refer it to a director and ring back which they did not do despite being chased”
Delivery failed
10 reports · 23% of complaintssteady“The driver reversed at speed up our drive fat enough to concertina heavy half barrels together.”
“only approx 960 litres in the tank, 200 litres less than I expected”
“The tank (a new one) was not filled with the quantity I had ordered but considerably less”
Support unhelpful
9 reports · 21% of complaintssteady“it was nearly lunchtime before it came, and it filled the tank.”
The company replied on 2026-01-08: “Thank you for taking the time to leave a review. We’re sorry to hear how distressing this situation was for you, particularly being without heating during cold weather. As advised previously, our…”
Our classifier read this reply as a deflection.
“We have now had 2 occasions in a row when fuel has run out before delivery.”
“They said they would refer it to a director and ring back which they did not do despite being chased”
Other
5 reports · 12% of complaintsrising since 2023-08“We have now had 2 occasions in a row when fuel has run out before delivery.”
“Driver was rude and awful”
“placed it in the out door eletric charging unit and slammed it down so tight we could only undo with a hammer!”
Overcharging
4 reports · 9% of complaintsrising since 2023-08“having to pay nearly three time the previous price for less than half a tank”
The company replied on 2026-03-23: “Hi Marie, Thank you for your feedback. We’re very sorry to hear how upsetting this has been, especially at what sounds like a difficult time for you. We completely understand how concerning the…”
Our classifier read this reply as a template response.
“it was nearly lunchtime before it came, and it filled the tank.”
The company replied on 2026-01-08: “Thank you for taking the time to leave a review. We’re sorry to hear how distressing this situation was for you, particularly being without heating during cold weather. As advised previously, our…”
Our classifier read this reply as a deflection.
“I was quoted a price, but was then quoted £15 more to add my delivery to the following days schedule.”
The company replied on 2025-01-15: “Dear David, I'm sorry that you were unhappy to pay a next day delivery surcharge. We are happy to offer next day delivery but this does incur additional costs to us as a business. From an…”
Our classifier read this reply as a deflection.
Billing errors
3 reports · 7% of complaintssteady“Notified of new price of oil one day after delivery”
“I have not purchased any fuel.”
“it took two attempts to achieve the correct refund amount”
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.