realestate.com.au: most-reported complaints
Automated analysis of 36 public Trustpilot reviews published 2019-02-25 to 2026-08-25. TrustScore 2.1 from 36 total reviews — see the Trustpilot page. Quick answer: is realestate.com.au legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 42% of the 26 identified complaints, with suggestions for improved search filters for apartments and units. Support-related concerns are also frequent, as 27% of reviewers found support unreachable and 12% described it as unhelpful. Additionally, 23% of complaints cited properties being listed as available when they were already under contract or offer. No clear trend could be established for these issues due to the limited number of reviews.
How to reach realestate.com.au
These are the contact details realestate.com.au publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address Church Street 511, Cremorne, 3121, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2023-09-21 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-27 and found 36 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 15% of this company’s 26 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Review velocity: 17 of this company’s 36 Trustpilot reviews (47%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about realestate.com.au?
Other
11 reports · 42% of complaints“This website would be so much better if there was a way to split apartments and units when searching properties.”
2 readers marked this review helpful on Trustpilot.
“They advertise y house that is NOT for sale !”
1 reader marked this review helpful on Trustpilot.
“Your profile basically gives no information whatsoever, useless.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
7 reports · 27% of complaints“They refuse to speak with the paying customer. Only the agent, which is a joke.”
3 readers marked this review helpful on Trustpilot.
“When you try to get in touch it's impossible, their social response team is an automated response.”
1 reader marked this review helpful on Trustpilot.
“I have sent three emails reguarding duplicate and dishonest listings from a developer and have had no response.”
Not as described
6 reports · 23% of complaints“agents who continue to list properties which are either under contract or under offer without indicating on the website”
1 reader marked this review helpful on Trustpilot.
“This website is full of false and misleading information about the properties shown on it.”
1 reader marked this review helpful on Trustpilot.
“No response to my requests has been received.”
Support unhelpful
3 reports · 12% of complaints“I kindly emailed their customer service to tell them of their mistake and they... shrugged.”
1 reader marked this review helpful on Trustpilot.
“the site keeps locking us out with a code error that indicates we've visited the site too often”
“I am appalled at the blaise response.”
Misleading pricing
2 reports · 8% of complaints“A 360.000 difference! All this when the number of bath and bedrooms actually went up”
1 reader marked this review helpful on Trustpilot.
“Real Estate dot com is not only inaccurate, but misleading.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.