Acorn Estate Agents: most-reported complaints
Automated analysis of 102 public Trustpilot reviews published 2024-05-04 to 2026-09-22. TrustScore 2.7 from 520 total reviews — see the Trustpilot page. Quick answer: is Acorn Estate Agents legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 41% of the 56 identified complaints. Other issues, which make up 29% of complaints, are frequently described as rising in frequency. Additionally, 20% of complaints cite support as unreachable, while 14% mention poor core service.
How to reach Acorn Estate Agents
These are the contact details Acorn Estate Agents publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 020 8315 6929, email [email protected], address 9 St Marks Road, Bromley, BR2 9HG, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2020-11-19 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Acorn estate agent trying to force me to stay in property when contract has finished”.
Elsewhere: 4.9★ on Google (384 reviews) — a 2.2-star gap between its Trustpilot and Google scores.
Severity: 46% of this company’s 56 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.7 days between the experience and publishing their negative review (57 reviews record both dates).
What their policy promises
complaint process: download relevant complaints procedure document
“To find out how to lodge a formal complaint, please download the relevant complaints procedure document.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-08.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: support unhelpful makes up 41% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 29 of this company’s 520 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about Acorn Estate Agents?
Support unhelpful
23 reports · 41% of complaintssteady“It took 8 weeks to receive a deposit back from a rental property acorn managed”
4 readers marked this review helpful on Trustpilot.
“Their incompetence has cost me thousands of pounds, endless stress, and complete loss of trust.”
2 readers marked this review helpful on Trustpilot.
“Acorn failed to carry out any inspections, leaving my property completely unmonitored.”
2 readers marked this review helpful on Trustpilot.
Other
16 reports · 29% of complaintsrising since 2025-12“Their incompetence has cost me thousands of pounds, endless stress, and complete loss of trust.”
2 readers marked this review helpful on Trustpilot.
“Acorn failed to carry out any inspections, leaving my property completely unmonitored.”
2 readers marked this review helpful on Trustpilot.
“Communication has been non-existent; they have ignored every inventory update”
1 reader marked this review helpful on Trustpilot.
Support unreachable
11 reports · 20% of complaintssteady“when problems arrive they ignore emails and calls”
3 readers marked this review helpful on Trustpilot.
“emails ignored, property in a bad state and no responsibility to help you.”
2 readers marked this review helpful on Trustpilot.
“I have received absolutely no response whatsoever. This complete lack of communication is utterly unacceptable”
1 reader marked this review helpful on Trustpilot.
Poor core service
8 reports · 14% of complaintsfalling“when problems arrive they ignore emails and calls”
3 readers marked this review helpful on Trustpilot.
“The maintenance is absolutely diabolical the worst maintenance service in my 8 year of renting properties!”
1 reader marked this review helpful on Trustpilot.
“management was unresponsive, failing to answer phone calls or provide engineers with access”
The company replied on 2025-01-02: “Dear Irina We are sorry to read your review and whilst some of the issues you raised our out of our direct control, it is disappointing to hear that you feel the service received from our staff has…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Overcharging
6 reports · 11% of complaintsrising since 2025-12“The agreed-upon monthly rent was unilaterally increased after deposit payment.”
2 readers marked this review helpful on Trustpilot.
“tried to extort it by making me sign a waiver which creates a different legal basis”
1 reader marked this review helpful on Trustpilot.
“they are attempting to retain £2,300 of my money.”
1 reader marked this review helpful on Trustpilot.
Billing errors
4 reports · 7% of complaintsrising since 2025-12“The agreed-upon monthly rent was unilaterally increased after deposit payment.”
2 readers marked this review helpful on Trustpilot.
“deductions made from my rental income that were not clearly authorised or properly communicated”
2 readers marked this review helpful on Trustpilot.
“Even after I gave all keys and cleaned house still tried to make me liable for rent & bills. Now after 2.5years I get letters”
Compare Acorn Estate Agents with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.