Better Business Bureau: most-reported complaints
- Complaints in recent reviews
- 68% of 103 recent reviews analysed
- Most-reported issue
- Support unhelpful 49% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.5 from 481 total reviews
- Review window analysed
- 2025-10-04 to 2026-11-07 103 reviews
- Sector
- Other sectors
Automated analysis of 103 public Trustpilot reviews published 2025-10-04 to 2026-11-07. TrustScore 1.5 from 481 total reviews — see the Trustpilot page. Quick answer: is Better Business Bureau legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 49% of the 70 complaints identified. Other frequent issues include general dissatisfaction with the organization's authority and rating processes, which made up 33% of complaints. A smaller portion of reviewers cite unreachable support staff and faulty products or lack of financial restitution.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Better Business Bureau?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 49% | 34 | steady | |
| Other | 33% | 23 | falling | |
| Support unreachable | 13% | 9 | rising since 2026-07 | |
| Faulty product | 9% | 6 | rising since 2026-07 | |
| Account/app problems | 6% | 4 | falling | |
| Warranty disputes | 4% | 3 | steady |
Support unhelpful
34 reports · 49% of complaints“BBB is nothing more than a scam, to sell memberships to businesses (to make them appear legit with BBB logo) and harvest your information.”
2 readers marked this review helpful on Trustpilot.
“File a complaint and in a month's time they just close it.”
2 readers marked this review helpful on Trustpilot.
“the worst experience Ive ever head with a group that is supposed to HELP consumers are they getting paid by businesses like Amazon to ignore complaints against them”
2 readers marked this review helpful on Trustpilot.
Other
23 reports · 33% of complaints“any business can pay them to maintain a great rating regardless of customer complaints. That's all they don't have any authority to do anything or go after anyone.”
5 readers marked this review helpful on Trustpilot.
“my case was closed ? For what ?”
2 readers marked this review helpful on Trustpilot.
“My own complaint was immediately denied”
2 readers marked this review helpful on Trustpilot.
Support unreachable
9 reports · 13% of complaints“They asked me for additional evidence, I submitted it and they ignored it.”
1 reader marked this review helpful on Trustpilot.
“they don't even answer the phone they don't even respond to my emails”
1 reader marked this review helpful on Trustpilot.
“I have called 3 or 4 times and left a message since it goes to voicemail ? but no one has called me back”
1 reader marked this review helpful on Trustpilot.
Faulty product
6 reports · 9% of complaints“refuses to issue financial restitution for the $3,071.00”
“When I purchased the phone. It's original set up was changed apparently.”
“Since Nov 9, 2025, washer has been sitting. NOT a functioning unit.”
Account/app problems
4 reports · 6% of complaints“I initiated the deletion process five separate times. On every single attempt, the platform failed to process the request”
“Logging in was a nightmare – my account "didn't exist," my public profile showed no reviews”
“I got an error message but when I tried to post a review on any other company it went through”
Warranty disputes
3 reports · 4% of complaints“refuses to issue financial restitution for the $3,071.00”
“The BBB autoline denied my repair even with a destroyed engine, no fault of my one.”
“iRobot refuses to fix their own mistake.”
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-12 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
1.6 → 1.5 across 3 census measurements since 2026-10-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 3 dated readings
2026-10-31 (0%, 0.0d) · 2026-11-06 (0%, 0.0d) · 2026-11-09 (0%, 0.0d).
Severity: 21% of this company’s 70 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (90 reviews record both dates).
Sector benchmark: support unhelpful makes up 49% of this company’s complaints vs a 28% median across 384 ranked companies in its sector.
Review velocity: 92 of this company’s 481 Trustpilot reviews (19%) were written in the last 12 months.
Other US companies with evidenced “Support unhelpful” complaints
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See all companies by issue: Support unhelpful · Support unreachable · Faulty product · Account/app problems · Warranty disputes · Sector table: Other sectors in the US
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-09.