Premier Workspaces: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2021-04-20 to 2026-08-03. TrustScore 4.7 from 728 total reviews — see the Trustpilot page. Quick answer: is Premier Workspaces legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Premier Workspaces provides unhelpful support, accounting for 31% of the 16 identified complaints. Other frequent issues include poor core service quality, such as phone disruptions, and overcharging for services like cleaning. Additionally, some customers experienced delays in receiving refunds after ending their tenancy. No clear trend could be established for these issues due to the limited number of reviews.
How to reach Premier Workspaces
These are the contact details Premier Workspaces publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 877-697-8483, email [email protected], address 2102 Business Center Dr, Suite 130, Irvine, 92612, US.
The company claimed its Trustpilot profile on 2012-11-07, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-25 — more than six months ago. Trustpilot ranks it 1 of 4 in Executive Suite Rental Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Review provenance: 135 company-invited reviews in the recent window average 4.84★, while 24 organic (uninvited) reviews average 3.38★.
71% of its 139 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 31% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 35 of this company’s 728 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Premier Workspaces?
Support unhelpful
5 reports · 31% of complaints“I was unable to use my business or have clients for 6 full days”
“Too expense and poor one-sided contracts”
The company replied on 2022-11-02: “Thank you for taking the time to provide us with your feedback, Lance. We are sorry you feel this way, we’d like to hear more about your experience. Please contact our corporate office at (949)…”
Our classifier read this reply as a template response.
“Mekko insisted on enforcing a 30-day cancellation policy rather than working toward a reasonable solution or refund”
The company replied on 2026-03-25: “Thank you for your feedback—we’re sorry your experience didn’t meet expectations. While some factors are outside of our control, we did work with you to accommodate your situation and provided a full…”
Our classifier read this reply as a substantive response.
It promised: refund.
Poor core service
4 reports · 25% of complaints“the phones break down for days disrupting business completely.”
The company replied on 2026-03-13: “Thank you for your feedback. We’re glad you enjoy the space and our team, and we’re sorry for the inconvenience the phone issues caused. We’ve been working closely with our provider to improve…”
Our classifier read this reply as a substantive response.
“I was unable to use my business or have clients for 6 full days”
“upper management are non responsive to problems.”
The company replied on 2022-11-02: “Thank you for taking the time to provide us with your feedback, Catharine. We are sorry you feel this way, we’d like to hear more about your experience. Please contact our corporate office at (949)…”
Our classifier read this reply as a template response.
Overcharging
3 reports · 19% of complaints“I also got charged $200 for cleaning a tiny 10 x 10 office that was perfectly clean when I left.”
“I was charged $600 for reconditioning fees just to paint over nail holes in a wall!”
“They took $400 of my money just for me to leave.”
The company replied on 2023-10-26: “We are sorry to see that we fell short of your expectations at our Allen center. Please let us know if there is anything else we can do to restore your confidence in Premier and we wish you the best…”
Our classifier read this reply as a template response.
Refunds delayed
2 reports · 12% of complaints“I was shocked to discover an extra month's charge on my account days after ending my tenancy.”
The company replied on 2026-03-13: “Thank you for sharing your experience. We’re truly sorry to hear about the frustration you’ve encountered regarding your final billing and refund. This isn’t the level of clarity or responsiveness we…”
Our classifier read this reply as a template response.
“It has now been three months and I still have not received my Security Deposit check.”
The company replied on 2022-11-02: “Thank you for taking the time to provide us with your feedback. We are sorry you feel this way, we’d like to hear more about your experience. Please contact our corporate office at (949) 783-4144, so…”
Our classifier read this reply as a template response.
Contract term changes
2 reports · 12% of complaints“I also got charged $200 for cleaning a tiny 10 x 10 office that was perfectly clean when I left.”
“Too expense and poor one-sided contracts”
The company replied on 2022-11-02: “Thank you for taking the time to provide us with your feedback, Lance. We are sorry you feel this way, we’d like to hear more about your experience. Please contact our corporate office at (949)…”
Our classifier read this reply as a template response.
Support unreachable
2 reports · 12% of complaints“upper management are non responsive to problems.”
The company replied on 2022-11-02: “Thank you for taking the time to provide us with your feedback, Catharine. We are sorry you feel this way, we’d like to hear more about your experience. Please contact our corporate office at (949)…”
Our classifier read this reply as a template response.
“i have left multiple messages for someone to call me back about rent options. to date, no one has responded.”
The company replied on 2022-11-02: “Thank you for taking the time to provide us with your feedback, Robert. We are sorry you feel this way, we’d like to hear more about your experience. Please contact our corporate office at (949)…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.