HTC: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2018-08-03 to 2026-06-05. TrustScore 2.3 from 422 total reviews — see the Trustpilot page. Quick answer: is HTC legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 100 Trustpilot reviews analysed, the most-reported issues with HTC were: Support unhelpful (50 reports), Faulty product (37 reports), Warranty disputes (16 reports).
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2025-03-24. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4★ on Google (29 reviews) — a 1.7-star gap between its Trustpilot and Google scores.
Severity: 42% of this company’s 83 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Sector benchmark: support unhelpful makes up 60% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 7 of this company’s 422 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about HTC?
Support unhelpful
50 reports · 60% of complaintsfalling“They now wrongly claim I was refunded via a chargeback”
“I am currently awaiting my refund having never received the earbuds”
“months down the line I still have no progress and no phone”
Faulty product
37 reports · 45% of complaintsfalling“months down the line I still have no progress and no phone”
“home security system which never got installed in my house”
The company replied on 2025-03-25: “This review seems to be for another company, https://www.htcinc.net/?”
Our classifier read this reply as a deflection.
“I didn't know they locked me into 2 year contract even though nothing is functional.”
The company replied on 2025-03-25: “This review seems to be for another company, https://www.htcinc.net/?”
Our classifier read this reply as a deflection.
Warranty disputes
16 reports · 19% of complaintsfalling“they messed up and posted me someone else's order”
“They hound you to death to repeat the same useless steps over and over and insist your computer is the issue.”
“repair centre are charging me a criminal £300 for a HTC10 BATTERY change because the phone "is out of region"”
Support unreachable
11 reports · 13% of complaintsrising since 2023-02“they messed up and posted me someone else's order”
“It is literally impossible to get to talk to a customer service agent”
1 reader marked this review helpful on Trustpilot.
“They have no updates for me on the repair.”
1 reader marked this review helpful on Trustpilot.
Refund refused
7 reports · 8% of complaintsrising since 2023-02“They now wrongly claim I was refunded via a chargeback”
“home security system which never got installed in my house”
The company replied on 2025-03-25: “This review seems to be for another company, https://www.htcinc.net/?”
Our classifier read this reply as a deflection.
“Unsubscribed immediately by cancelling the ongoing payment renewal on their site. Surprise ... Money came off anyway.”
Delivery failed
6 reports · 7% of complaintsrising since 2023-02“I am currently awaiting my refund having never received the earbuds”
“they messed up and posted me someone else's order”
“The package is lost in UPS, no ownership and no refund.”
Compare HTC with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-23.