Shopping In Japan NET: most-reported complaints
Automated analysis of 269 public Trustpilot reviews published 2018-12-10 to 2026-09-15. TrustScore 4.9 from 2,832 total reviews — see the Trustpilot page. Quick answer: is Shopping In Japan NET legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products and overcharging, with six reports each accounting for 20% of the identified complaints. Delivery problems are also frequent, including five reports of failed deliveries and five of late deliveries, each representing 17% of complaints. Specific examples include a watch that stopped working after five months and unexpected tariff taxes. No clear trend can be established for these issues due to the limited number of reviews.
How to reach Shopping In Japan NET
These are the contact details Shopping In Japan NET publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2016-09-22, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-16. Trustpilot ranks it 1 of 45 in Watch Store. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
5.0 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-30 (100%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (50%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Severity: 13% of this company’s 30 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Review provenance: 200 company-invited reviews in the recent window average 4.97★, while 56 organic (uninvited) reviews average 4.89★.
46% of its 248 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 20% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 370 of this company’s 2,832 Trustpilot reviews (13%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Shopping In Japan NET?
Faulty product
6 reports · 20% of complaints“They sold me a SEIKO watch that stopped working 5 months after I bought it.”
The company replied on 2022-12-26: “We replied to your email ([email protected]) on Sun, Nov 20 at 6:06 PM about the process for sending it back, but you did not respond/reply to our email. Please recheck if you still want to send…”
Our classifier read this reply as a deflection.
“They sent me defective watch and after, they did not take responsibility to handle this issue.”
“looks like I possibly have a faulty which is likely to be prohibitively expensive to return”
The company replied on 2023-01-09: “Hi Ben... we are still very sorry about the accuracy of the watch. If you somehow change your mind and would like to send it back, we are more than happy to arrange it for you. Please always let us…”
Our classifier read this reply as a substantive response.
It promised: refund.
Overcharging
6 reports · 20% of complaints“the 186.21 TARRIFF TAX CAME AS A SURPRISE. IF I HAD KNOWN IN ADVANCE ,I MAY HAVE NOT MADE THE PURCHASE.”
The company replied on 2025-09-08: “Thank you for sharing your feedback. We’re truly sorry to hear that the U.S. import tax came as an unexpected surprise. Please note that, as stated on both our product pages and in our Shopping…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“additional 30% their courier company DHL charged us for customs and administration fees when in actual it should have cost less than half that.”
“shipping agents yet they continue to allow it to happen, this is poor customer service/treatment and addl monies the customer is being forced to pay.”
Delivery failed
5 reports · 17% of complaints“I did not receive order number #36145”
The company replied on 2020-02-11: “Thank you for your comment. As checked, your package is being processed by the Malaysian Customs as per tracking link we have given;…”
Our classifier read this reply as a deflection.
“I purchased a watch that never came now I am waiting for my refund ..... horrible.”
The company replied on 2018-12-10: “We apologize for the inconveniences for mailing mishap that rarely happens. We have however confirmed with you on the email that a refund has been made via PayPal. Could you please kindly recheck…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“when the package finally arrived, it was damaged beyond belief”
Delivery late
5 reports · 17% of complaints“The address was incorrect (omitted house number) so DHL wouldnt deliver. I had to drive 3 hours to pick it up personally.”
The company replied on 2021-09-08: “Thank you for your feedback. We are sorry to hear that you having some inconveniences and issues with the DHL shipment. If you still need any additional assistance regarding your package, please feel…”
Our classifier read this reply as a template response.
“The vendor did not include the proper paperwork for the item I ordered to clear US Customs. Now my order is delayed”
The company replied on 2021-05-17: “We usually prepare proper paperwork correctly, as this was required by the Japanese export customs in order to ship out of the country. If there is a faulty or error in handling by the DHL courier…”
Our classifier read this reply as a deflection.
“not giving me the option to allow DHL to leave the package. This is a major problem because I am not home during the day.”
Support unreachable
4 reports · 13% of complaints“The company provides the incorrect item descriptions.”
The company replied on 2023-12-04: “We appreciate your effort to reach out to us before making a purchase, and we sincerely apologize for any inconvenience caused by not receiving your emails. If you encountered an error message after…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Recently a bit disappointing, due to no reply to contact mails.”
1 reader marked this review helpful on Trustpilot.
“They sold me a SEIKO watch that stopped working 5 months after I bought it.”
The company replied on 2022-12-26: “We replied to your email ([email protected]) on Sun, Nov 20 at 6:06 PM about the process for sending it back, but you did not respond/reply to our email. Please recheck if you still want to send…”
Our classifier read this reply as a deflection.
Support unhelpful
3 reports · 10% of complaints“when the package finally arrived, it was damaged beyond belief”
“Shopping in Japan sent me an email that said status changed to "Disputed."”
“customer service replied to my query a little too late.”
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-15.