Adobe: most-reported complaints
Automated analysis of 222 public Trustpilot reviews published 2026-06-27 to 2026-09-26. TrustScore 1.1 from 7,488 total reviews — see the Trustpilot page. Quick answer: is Adobe legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with subscription management, with 99 complaints citing difficulties in canceling accounts and unexpected early cancellation fees. Billing errors were the second most common concern, reported in 40 instances, alongside 39 complaints specifically about the cancellation process itself. Additionally, 38 reviewers noted that customer support was unhelpful when addressing these account and payment issues.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2019-10-08 and last replied to a negative review on 2026-09-17. We last checked this profile on 2026-09-27 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4★ on Google (55 reviews) — a 2.9-star gap between its Trustpilot and Google scores.
TrustScore over time
1.2 → 1.1 across 9 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (0%, 73.0d) · 2026-09-05 (0%, 73.0d) · 2026-09-08 (0%, 73.0d) · 2026-09-11 (0%, 73.0d) · 2026-09-14 (0%, 73.0d) · 2026-09-17 (0%, 73.0d) · 2026-09-20 (0%, 25.0d) · 2026-09-23 (0%, 25.0d) · 2026-09-27 (0%, 25.0d).
Severity: 48% of this company’s 211 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2026, 94% of 84 one-to-three-star reviews were 1★; in September 2026, 100% of 55.
Counted from July 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (357 reviews record both dates).
Measured reply time: across 28 negative reviews that received a public reply, the median wait was 1.5 days — the company profile reports an average of 25 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 28 company replies to negative reviews analysed, 18% engaged with the specific problem and 61% were generic templates.
Sector benchmark: subscription trap makes up 47% of this company’s complaints vs a 15% median across 20 ranked companies in its sector.
Review velocity: 1,328 of this company’s 7,488 Trustpilot reviews (18%) were written in the last 12 months.
What are the most common complaints about Adobe?
Subscription trap
99 reports · 47% of complaintsrising since 2026-09“They make it very difficult to cancel and then they charge you £24,90 for early cancellation.”
2 readers marked this review helpful on Trustpilot.
“locked into a 1 year contract with them”
2 readers marked this review helpful on Trustpilot.
“charge you each month for this... it is fraudent behaviour.”
2 readers marked this review helpful on Trustpilot.
Billing errors
40 reports · 19% of complaintssteady“impossible to speak to a person at Adobe about this”
1 reader marked this review helpful on Trustpilot.
“My Stock contributor account was frozen upon requesting an earned $122 payout.”
1 reader marked this review helpful on Trustpilot.
“I recently signed up for a free trial with Adobe and cancelled well within the trial period, yet I was still charged subscription fees.”
1 reader marked this review helpful on Trustpilot.
Hard to cancel
39 reports · 18% of complaintsrising since 2026-09“I only wanted to trial it to see whether I could learn how to use the features - next thing I try to cancel it, it tells me I’ll have to pay a early cancellation fee”
4 readers marked this review helpful on Trustpilot.
“When I unsubscribed Sept 2026, they made me pay ''an early cancellation penalty fee''.”
3 readers marked this review helpful on Trustpilot.
“They make it very difficult to cancel and then they charge you £24,90 for early cancellation.”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
38 reports · 18% of complaintssteady“When I unsubscribed Sept 2026, they made me pay ''an early cancellation penalty fee''.”
3 readers marked this review helpful on Trustpilot.
“The download and install could not be stopped”
2 readers marked this review helpful on Trustpilot.
“my plan was never reinstated....”
1 reader marked this review helpful on Trustpilot.
Overcharging
32 reports · 15% of complaintsrising since 2026-09“When I unsubscribed Sept 2026, they made me pay ''an early cancellation penalty fee''.”
3 readers marked this review helpful on Trustpilot.
“They make it very difficult to cancel and then they charge you £24,90 for early cancellation.”
2 readers marked this review helpful on Trustpilot.
“charge you each month for this... it is fraudent behaviour.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
31 reports · 15% of complaintsfalling“Adobe will not let me install onto a new PC. And block the licence”
2 readers marked this review helpful on Trustpilot.
“Trying to talk to someone thats nothing AI generated was impossible”
2 readers marked this review helpful on Trustpilot.
“impossible to speak to a person at Adobe about this”
1 reader marked this review helpful on Trustpilot.
Compare Adobe with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.