Roamler: most-reported complaints
Automated analysis of 147 public Trustpilot reviews published 2019-11-25 to 2026-09-01. TrustScore 4.2 from 1,772 total reviews — see the Trustpilot page. Quick answer: is Roamler legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 33% of the 52 complaints identified in 147 analyzed reviews. Account and app problems are the second most frequent concern, representing 25% of complaints, while billing errors and unreachable support each make up 14% of the total. The trend for account issues is falling, whereas complaints about support and billing are rising, and the 'Other' category remains flat.
How to reach Roamler
These are the contact details Roamler publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address NDSM plein 20 - 26, Amsterdam, 1033 WD, NL.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-04-23 and last replied to a negative review on 2026-06-23. We last checked this profile on 2026-09-26 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: ROAMLER UK LIMITED (no. 10401971), active, incorporated 2016 (9.9 years); next accounts due 2027-09-30, last accounts filed 2026-06-03, 1 registered charge. 3 current officers; 5 filings in the last 12 months (57 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
In the accounts to 2023-12-31, audited by Ecovis Wingrave Yeats LLP, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “These events or conditons indicate that a material uncertainty exists that may cast significant doubt over the entity's ability to continue as a going concern.”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed.
Forum footprint: 28 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Does anyone have a code for Roamler?”, “Roamler”, “Roamler”.
TrustScore over time
4.2 → 4.2 across 7 census measurements since 2026-08-25. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (33%, 5.9d) · 2026-08-28 (33%, 5.9d) · 2026-09-03 (34%, 5.9d) · 2026-09-14 (33%, 5.9d) · 2026-09-17 (32%, 5.9d) · 2026-09-20 (31%, 5.9d) · 2026-09-23 (31%, 5.9d).
Severity: 12% of this company’s 52 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (35 reviews record both dates).
What their policy promises
support availability: a couple of days
“We always try to get back to you within a couple of days”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-24.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +7/-107 lines; added: Terms and Conditions for Clients | Legal documents for Roamler's clients. Select your language for each document below.; removed: AI powered RTM Execution Platform | Roamler helps your brand win at the point of sale (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
20% of its 70 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 33% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 187 of this company’s 1,772 Trustpilot reviews (11%) were written in the last 12 months.
What are the most common complaints about Roamler?
Other
17 reports · 33% of complaintssteady“I tried 5 tasks and not a single one was accepted”
4 readers marked this review helpful on Trustpilot.
“As the pay is so low you expect it to be a quick in and out couple of pics. But no, they want a zillion pics for a pittance.”
4 readers marked this review helpful on Trustpilot.
“SCAMMERS!!! THIS BUSINESS MAKES IT SO HARD TO GET PAID MANY DON'T HAVE THE PATIENCE”
2 readers marked this review helpful on Trustpilot.
Account/app problems
13 reports · 25% of complaintsfalling“Bad app. Rejected ALL submissions for 1 photo on most of them.”
4 readers marked this review helpful on Trustpilot.
“Very glitchy app, which will lose you a job payment if it crashes”
3 readers marked this review helpful on Trustpilot.
“my access to their website has been completely denied”
2 readers marked this review helpful on Trustpilot.
Support unreachable
7 reports · 14% of complaintsrising since 2024-10“haven't been able to speak to anyone about it”
1 reader marked this review helpful on Trustpilot.
“customer service is not readily available”
1 reader marked this review helpful on Trustpilot.
“No one replied to me. It's been two weeks.”
The company replied on 2024-02-02: “Good morning, We are sorry to hear this, could you please e-mail us with your personal details so that we can look you up in the system? [email protected] Thank you in advance. Team Roamler”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Billing errors
7 reports · 14% of complaintsrising since 2024-10“exploiting people”
The company replied on 2025-06-23: “Dear TC, Thank you for your feedback. We’re sorry to hear about your concerns and appreciate your industry insight. At Roamler, we aim to offer fair, flexible opportunities, and our tasks are paid…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“shops travelled to location only for them to be unassigned”
The company replied on 2025-02-05: “Thanks for sharing your experience! As you know, your previous Roamler account was permanently removed from the app by us, which means you are then not allowed to create a new account. This is why…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“my access to their website has been completely denied”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
5 reports · 10% of complaintsfalling“Getting tasks rejected despite doing exactly what is asked and receiving contradicting advice”
3 readers marked this review helpful on Trustpilot.
“The customer support are rude and unhelpful.”
3 readers marked this review helpful on Trustpilot.
“They will display high rates on the app for task to lure you in. When you do the tasks and follow everything on the task, they will come back and reject the task for random reasons”
Overcharging
3 reports · 6% of complaintsfalling“The men asked money for parking.”
1 reader marked this review helpful on Trustpilot.
“you get a very poor amount starting with 2.5£ and maximum I see 15£”
1 reader marked this review helpful on Trustpilot.
“fees too small to go out of your way”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.