Elecology: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2022-09-05 to 2026-08-17. TrustScore 4.8 from 174 total reviews — see the Trustpilot page. Quick answer: is Elecology legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 80% of the five identified complaints. One specific issue cited involves an installation disturbing previous cables and causing a loss of power. A trend cannot be established yet due to not enough reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2019-10-01 and last replied to a negative review on 2026-07-06. We last checked this profile on 2026-09-25 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (788 reviews)
TrustScore over time
4.8 → 4.8 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 0.5d) · 2026-08-25 (100%, 0.5d) · 2026-08-28 (100%, 0.5d) · 2026-08-31 (100%, 0.5d) · 2026-09-06 (100%, 0.5d) · 2026-09-13 (100%, 0.5d) · 2026-09-21 (100%, 0.5d) · 2026-09-25 (100%, 0.5d).
Review provenance: 63 company-invited reviews in the recent window average 4.98★, while 56 organic (uninvited) reviews average 4.66★.
19% of its 112 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 80% of this company’s complaints vs a 29% median across 111 ranked companies in its sector.
Review velocity: 79 of this company’s 174 Trustpilot reviews (45%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Elecology?
Support unhelpful
4 reports · 80% of complaints“So, the end result was that the Elecology installation had disturbed previous cables resulting in loss of power.”
The company replied on 2026-07-06: “Let's be clear. We were not contracted to rectify pre-existing defects within your property's electrical installation. Elecology was contracted to install an EV charging point, which was completed to…”
Our classifier read this reply as a deflection.
“their follow up/proactiveness was poor, despite having installed a component of our installation that is prone to burning out”
The company replied on 2025-04-25: “Thank you for your review. We're pleased to hear you had a good initial experience with us and even recommended us to others—that means a lot. That said, we feel it's important to clarify the facts…”
Our classifier read this reply as a deflection.
“it’s now been several months and nothing has happened”
The company replied on 2025-12-29: “Thank you for taking the time to leave a review. I’m sorry you feel dissatisfied, and I’d like to clarify the situation so future readers have a clear and accurate understanding. The physical…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-19.